Express Vehicle Contracts Reviews 

754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and dedicated throughout the entire vehicle leasing process. Consumers truly appreciate receiving regular progress updates and exceptionally clear communication from their initial order to the final delivery. Reviewers are particularly impressed by the fast response times and patient support provided when addressing any queries. A few other people also felt that the entire transaction was successfully managed with exceptional professionalism and operational efficiency. Many individuals note that the vehicle handover is thoroughly detailed and the car arrives exactly as promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting a seamless and efficient experience from... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, accommodating, and... See more

Delivery service

Clients share positive opinions on delivery service, noting that everything went efficiently and smoothly... See more

Response time

People report high satisfaction with response times, highlighting efficient, fast, and reliable communication... See more

Customer service

Customers had great satisfaction with customer service, noting excellent communication from the initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again it was an absolute delight doing business with EVC! Ben was amazing, so professional & yet such a warm personality. Joseph played his part too, given the tight deadline we were working to.... See more

Company replied

Rated 5 out of 5 stars

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when... See more

Company replied

Rated 5 out of 5 stars

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previo... See more

Company replied

Rated 5 out of 5 stars

This was a perfect transaction from start to finish, every step was followed up by a phone call to make sure all was ok. It makes such a change to be told how things were going, even the delivery driv... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

Whether you’re looking for your next car, a van for your business, or exploring the latest electric vehicles, our team is here to help make the process simple, honest and enjoyable from start to finish. We work with customers all across the UK, taking the time to understand what they actually need, not just what’s on a price list. No hard sell, no confusing jargon — just friendly advice, great communication and support you can rely on. We’re passionate about vehicles, technology and the future of driving, which is why we love sharing the latest models, EV developments and industry insights with our customers and online community. Most importantly, we genuinely care about delivering a great experience. That’s why so many of our customers come back to us time and time again, and recommend us to friends, family and colleagues. If you’re thinking about leasing, we’d love to help. Say Yes to Express.


Contact info

4.8

Excellent

TrustScore 5 out of 5

754 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(754)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attentive throughout and friendly…

Attentive throughout and friendly service. I would highly recommend!

June 10, 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Mr Steadman, thank you for taking the time to complete a review after delivery. We ask all clients to post a review and about their experience in dealing with us. Thank you for choosing us to assist you.

Rated 5 out of 5 stars

Great service

Great service - queries were answered quickly - would highly recommend

May 23, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Simon, that is great to hear that you had a great experience in dealing with the team. Recommending us is music to our ears. Thank you.

Rated 5 out of 5 stars

Great service from Dan and Ryan

Very happy with the cars and the service from Dan and Ryan.

May 20, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Mr Howarth, thank you for choosing us for your latest leases. Sorry they were there a little later on the day of delivery the driver was stuck in traffic. Thank you for your patience.

Rated 5 out of 5 stars

All went very well

All went very well, from initial enquiry through to delivery of vehicle

May 20, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Tim, thank you so much for taking the time to post a review. It is appreciated. The team work hard from pricing, sales and then admin so we appreciate you choosing us. Happy Motoring.

Rated 5 out of 5 stars

Absolutely seamless service from…

Absolutely seamless service from Express Vehicle Contracts. They did what they said they'd do. You can't ask for more than that... Very happy and happy to refer anytime.

May 2, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Greg, it is so great that you have ordered from us not once, not twice but several times. Thank you for your trust in us to ensure that you are looked after. Happy Motoring.

Rated 5 out of 5 stars

Excellent Leasing Company

Joe and Ryan made the whole process very smooth and answered all my questions in a professional and friendly manner and kept me updated regularly. I would highly recommend this company to anyone planning to lease a car.

April 15, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Keith, so kind of you to post a review thank you. Joe and Ryan were very happy to be mentioned. Communication is very important to us throughout the process for the client. Thank you for being an advocate for us. Lovely car you have chosen.

Rated 5 out of 5 stars

First Class

I have dealt with several members of staff here, and they have all been very supportive and their communication is first class.
I would certainly recommend them and will definitely use there services again.

April 17, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Hayes, as the owner of the business it is great to hear that all the staff were excellent. We work hard to ensure a smooth process (where possible) and the team are all invested which is great. Thank you for choosing us. Carmel

Rated 5 out of 5 stars

Can't fault them

Can't fault them. Ryan, Holly and Dan spot on from start to finish.

April 16, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Mr Brannon, really appreciate you posting a review and mentioning the team who looked after you. They were very happy.

Rated 5 out of 5 stars

great service throughout

Great service throughout, car delivered on time

April 12, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Talbot, that is very kind of you to post about your experience. Thank you for taking the time. Happy Motoring.

Rated 5 out of 5 stars

Great service from Dan

Great service from Dan, good communication and really professional throughout. Made ordering the car straight forward and hassle free. Most competitive price by a decent amount too, so overall really happy.

March 28, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Darren, we couldn't ask for more on the post ! Great pricing, great service and great experience. Dan is very good at what he does thanks to the support behind the scenes. Thank you for choosing us !

Rated 5 out of 5 stars

Excellent Overall Experience

Really happy with my lease deal via Express. A great price that was exactly as initially advertised and then excellent customer service from Joe and Ryan from initial enquiry right through to car delivery. Would certainly recommend.

March 28, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Carr, brilliant that Joe & Ryan looked after you very well. We are very lucky to have them as part of the team.

Rated 5 out of 5 stars

excellent

excellent company very good communication will use again

March 28, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Mr Worthington, thank you for choosing us and stating you will again ! Repeat clients are music to our ears.

Rated 5 out of 5 stars

Great Lease Company.

What a great experience. Ryan and Dan have both been brilliant from order to delivery. I have been kept up to date throughout the process and will be using Express again when my current deal expires.
Well done to all at Express Vehicle Contracts.

March 12, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Richard, Dan & Ryan were very happy with the feedback. We share internally every time we receive a review so thank you. As the one of the owners of the business it makes us proud when we hear this. Thank you Carmel

Rated 5 out of 5 stars

Best lease company out there!…

I have used this company for several company cars over the years and always receive great service.
Dionne and Michelle both went above and beyond with my new lease vehicle. I can highly recommend them, a credit to the company!

March 11, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Peter, really appreciate you taking the time to post a review. Dionne and Michelle are the dynamic duo ! Very proud to have them as part of our team.

Rated 5 out of 5 stars

Carmel's Professional Support

Fantastic professional service by Carmel at National Fleet Services, great feedback, updates and persistence.

March 22, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Hi Mr Scott, thank you for the feedback. It is appreciated.

Rated 5 out of 5 stars

Very smooth transaction from start to…

Very smooth transaction from start to finish. Had dealt with John Couppleditch previously - friendly and reliable and delivers on what is promised. Minibus delivered to specification and good support with financing which was made clear throughout. Would deal with again. Staff and Students delighted with new minibus.

March 19, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Mr Quinn, thank you for taking the time to post. Thrilled we were able to assist.

Rated 5 out of 5 stars

great service I'm a awkward customer…

great service I'm a awkward customer changed my mind twice Ryan was great very helpful

March 18, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Hi Mr Chadwick, that made us smile. Ryan is brilliant and we are very happy he was able to assist.

Rated 5 out of 5 stars

Good service and helpful all times of…

Good service and helpful all times of the day to get car delivered on time.

March 15, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Lyle, great to hear that we looked after you. Thank you for posting.

Rated 5 out of 5 stars

Great service from Ryan & Joe

Great service from Ryan & Joe, very happy with my new Tiguan.

March 13, 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Amy, brilliant to hear that you love you Tiguan and that Joe and Ryan were able to look after you.

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