Express Vehicle Contracts Reviews 

754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and dedicated throughout the entire vehicle leasing process. Consumers truly appreciate receiving regular progress updates and exceptionally clear communication from their initial order to the final delivery. Reviewers are particularly impressed by the fast response times and patient support provided when addressing any queries. A few other people also felt that the entire transaction was successfully managed with exceptional professionalism and operational efficiency. Many individuals note that the vehicle handover is thoroughly detailed and the car arrives exactly as promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting a seamless and efficient experience from... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, accommodating, and... See more

Delivery service

Clients share positive opinions on delivery service, noting that everything went efficiently and smoothly... See more

Response time

People report high satisfaction with response times, highlighting efficient, fast, and reliable communication... See more

Customer service

Customers had great satisfaction with customer service, noting excellent communication from the initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again it was an absolute delight doing business with EVC! Ben was amazing, so professional & yet such a warm personality. Joseph played his part too, given the tight deadline we were working to.... See more

Company replied

Rated 5 out of 5 stars

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when... See more

Company replied

Rated 5 out of 5 stars

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previo... See more

Company replied

Rated 5 out of 5 stars

This was a perfect transaction from start to finish, every step was followed up by a phone call to make sure all was ok. It makes such a change to be told how things were going, even the delivery driv... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

Whether you’re looking for your next car, a van for your business, or exploring the latest electric vehicles, our team is here to help make the process simple, honest and enjoyable from start to finish. We work with customers all across the UK, taking the time to understand what they actually need, not just what’s on a price list. No hard sell, no confusing jargon — just friendly advice, great communication and support you can rely on. We’re passionate about vehicles, technology and the future of driving, which is why we love sharing the latest models, EV developments and industry insights with our customers and online community. Most importantly, we genuinely care about delivering a great experience. That’s why so many of our customers come back to us time and time again, and recommend us to friends, family and colleagues. If you’re thinking about leasing, we’d love to help. Say Yes to Express.


Contact info

4.8

Excellent

TrustScore 5 out of 5

754 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(754)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Experience

I made a casual enquiry about lead times of a vehicle.
These did not align with my vehicle replacement schedule. Joe listened to my requirements, remembered my enquiry and contacted me months later to see if he could help. He went above and beyond to find me a great deal, at no point was I under any pressure and Joe was friendly and exhausted all options. What great customer service.

February 28, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr McKenzie, thank you so much for a lovely review about your experience with dealing with Joe and the team. We work hard to ensure that the customer journey an experience is hopefully second to none. Great to hear that Joe excelled doing this. Thank you for order and choosing us.

Rated 5 out of 5 stars

Customer service was excellent and…

Customer service was excellent and speedy.

February 28, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mrs Platts, thank you so much for posting a review. Dan said you were lovely to deal with. We are here during the lease if you need assistance with anything.

Rated 5 out of 5 stars

Great service and honest!

I have ordered trucks, cars and vans from other companies. Some had me waiting 6months longer than the initial time agreed.

James Grainger from Express is a bit like me, straight to the point. He said he would be able to get me the truck I wanted but would be around 8 - 10 weeks, if he could do sooner he would (as I wanted it yesterday like we all do)!

Fast forward 6 weeks, Christmas and new year in the way my new truck was here! Very happy, easy process and not pushy.

A mention to ‘Michelle Nunns’ also as she dealt with any queries I had if James wasn’t around.
Highly recommend.

December 2, 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Rickie, it is great to hear that James and Michelle looked after you. They have been with us a long time and excel at what they do. Thank you for stating you will recommend us - this is so important to us.

Rated 5 out of 5 stars

Express Vehicle Contracts

We would highly recommend Express Vehicle contracts. From the initial enquiry to sourcing the funding to delivery of the vehicle, they have been excellent in customer service while ensuring a smooth process. The customer service team, especially James and Michelle, went above and beyond with excellent communication throughout with emails and phone calls to keep me updated. James also called me after delivery to ensure everything was to my expectations. Express Vehicle contracts are very competitive in their prices. Overall it was a smooth process with excellent value.

February 24, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Shah, how lovely to hear that James and Michelle assisted you so well with your lease. It is important to us that the team are trained well to answer any queries promptly. We are thrilled to have them as essential team members.

Rated 5 out of 5 stars

Would recommend this company

Strong customer service from start to finish. Would recommend Express Vehicle Contracts, clue is in the name.

Special shout out to Josh and Michelle for all your help.

February 21, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, Josh and Michelle love to hear that they have done a great job so thank you for taking the time to post about your experience.

Rated 5 out of 5 stars

Great service and price

Great service and price. Very efficient, and special thanks to Ryan and Josh for making it so easy .

February 19, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Games, it is so kind that you have taken the time to post a review about your leasing experience with Ryan and Josh. We are thrilled to hear that they looked after you so well.

Rated 5 out of 5 stars

Good communication

Communication was great and they kept me updated with the progress on a periodic basis. Although the original proposed delivery date for my vehicle was delayed, it arrived ahead of the second anticipated date which was a bonus!

February 17, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Bradshaw, really appreciate you posting a review. We want all vehicles out ASAP. We are always upfront and honest about ETA and what we are advised. Thank you for being patient whilst it was slightly delayed. Thank you for choosing us !

Rated 5 out of 5 stars

Thoroughly recommended

First time I've used Express for car leasing and I've been very impressed. The price on the Renault Symbioz was the best I could find and the ordering process was straightforward and staff courteous and knowledgable. The bonus was the speed in which my car was available, a few weeks ahead of schedule.

February 11, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Bishop, thank you so much for posting such a lovely review. Express is the name and we try ever so hard to deliver ! Lovely to hear that the team (not just one member but several were helpful and knowledgeable) We work hard with training the team to ensure clients are looked after. Happy Motoring !

Rated 5 out of 5 stars

We have leased a few vehicles and…

We have leased a few vehicles and communication is always excellent mainly with Paula and Michelle as our main contacts. A very personal service provided, understanding our needs as a charity.

February 11, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mairi, lovely to hear that Paula and Michelle looked after you with the vehicle. We are always happy to assist where we can. Thank you for your order with us.

Rated 5 out of 5 stars

This is the 1st purchase we have made…

This is the 1st purchase we have made through Express Vehicle Contracts and have been very impressed with their service. Would highly recommend to anyone thinking of taking on a lease/contract hire vehicle.
Thanks in particular to Michelle for great communication and James for overseeing the deal.

February 10, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Rob, lovely to hear that Michelle and James looked after you. Thank you for stating you will be an advocate for us. We thrive on recommendations so thank you for helping us succeed with this.

Rated 5 out of 5 stars

We had a specific requirement for…a Discovery Commercial

We had a specific requirement for immediate delivery. Quite a few extras were needed including deployable towbar etc. Carmel found exactly what we wanted. It was in stock and available, and also it was close to the new 25 plate coming out so she negotiated a special deal. Michelle then sorted all the finance documents out quickly. We are really happy. I've arranged dozens of vehicles over the last 40 years and can definitely recommend EVC!

January 17, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Barber, thank you so much for a lovely review. Carmel and Michelle were very happy to see the review. You were lovely to deal with. Thank you for choosing us!

Rated 5 out of 5 stars

Brilliant communication Fnissan juke rom the start…

Brilliant communication From the start to the finish, if I had any questions they were answered very promptly, excellent service,

February 5, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Edgar, thank you so much for your kind words. It is appreciated. Hope you are loving your nice new vehicle.

Rated 5 out of 5 stars

Carmel and Michelle are an excellent…

Carmel and Michelle are an excellent team when it comes to leasing vehicles, very help and quick to respond to quotes and orders

February 3, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Adrian, thank you so much for posting a review. Carmel & Michelle were very happy to hear that they looked after you.

Rated 5 out of 5 stars

He was very professional throughout the…

He was very professional throughout the deal. He kept me informed of the progress of car order, delivery, etc.

January 15, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, thank you for your great review. Communication is king so it is great we excelled !

Rated 5 out of 5 stars

I had a pleasant some dealings with…

I had a pleasant dealings with EVC. Dan and Michelle was fantastic. They answer all my queries. They were very supportive and every time I asked for updates they always make sure to provide me with accurate update. The vehicle arrived earlier than estimated and I'm very happy with the deal that I got. In fact EVC has some of the best leasing deals around. Dan and Michelle are great assets to this company. I will definitely be using this company again. I will also be introducing family and friends to this company because they are very professional.

January 27, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Alex, Dan and Michelle were very happy to hear that they were mentioned in your review. Our pricing team work hard for the sales team to ensure the best product and pricing for the end user. Great we did well with this. Thank you for choosing us !

Rated 5 out of 5 stars

Reliable good service from start to finish!

My new VW Tiguan R-Line was delivered on Friday all as expected. But the good service started right back in January 2024 a year ahead of my renewal which started as considering extending my previous car plus other available options. This is all despite staff leaving and the company changing it's name around this time. Then even once the car was ordered they were accommodating so I only received the new car on the day of my old car being returned rather than having the new car months in advance! Thank you Carmel, Michelle, Ryan, Kayleigh and others!

January 17, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Munn, we really appreciate you posting a review. Lovely to hear that multiple people you spoke with looked after you. It was a rebrand and we had one staff move to pastures new but great it was still a seamless process.

Rated 5 out of 5 stars

A great experience with Express Vehicle Contracts.…

A great experience with Express from start to finish.

Great service, great communication and great follow ups.

Dealt with Josh and Michelle who were professional, courteous and knowledgable throughout. Always kept up to date on delivery and never had to prompt for any info.

Would definitely recommend Express Vehicle Contracts.

January 15, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Wight, Lovely to hear that Michelle and Josh looked after you very well. Communication is very important for us. Great the team excelled at this. Thank you for taking the time to post a review.

Rated 5 out of 5 stars

Used Express again.

Back for my second vehicle with Express after a very good experience. They didn’t disappoint. Joe Round worked hard to get us a good deal and beat other lease companies once we found a vehicle we wanted.

Excellent communication throughout the whole process from Michelle. We will be back for the next vehicle.

January 15, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, Joe and Michelle are brilliant at what they do. It is all about building relationships. Thank you for choosing us !

Rated 5 out of 5 stars

Fabulous service from the team at…

Fabulous service from the team at Express Vehicle Contracts who went above and beyond to help and support us.
Having recently moved across to being a Limited company James Grainger had to work hard to find us a suitable contract for a van that would suit our needs. Any questions we had were no problem at all and he gave us great advice.
Michelle Nunn's looked after us with regards to the delivery of the van and kept us informed of it's progress. We really needed it to arrive quickly and she went out of her way to arrange collection for us so we could receive it a week earlier than planned.
Would highly recommend the team at Express and will certainly be using them for our future vehicles.

January 10, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, James and Michelle said you were great to deal with - we appreciate your business. They are very experienced and thrilled to have them as part of our team.

Rated 5 out of 5 stars

Helpful easy-to-deal-with broker for a young business

The team at Express is a well-run team that proactively help you find the best car finance.
We are a young business (less than 12months trading) and Express Vehicles Contracts helped us find the right finance and deal.
We look forward to using Express Vehicle Contracts in future.

January 7, 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Ijonas, thank you so much for a lovely review. We spend a lot of time training the team to ensure the best outcome for the client. Thank you for working with us.

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