The best customer service I've received from a German company. Everyone speaks fluent English whilst not making you feel 'bad' for not speaking German. The downside is the starting limit. Th... See more
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I have used the extra card on many occasions. I have never had any problems with payments, because I can mostly decide how much I will pay monthly. Of course I receive a monthly payment, but the pay... See more
Company replied
The credit limit given is way too low. I understand credit processing but seems that more than a machine should be involved in the process. Platform is not friendly, asking passwords every time m... See more
Company replied
Hi Team, Im glad to share this information with you about my experience . Its all over good while i has been using my experience is very well . Thanks
Company replied
Company details
About Extra Karte
Written by the company
Die Extra Karte Kreditkarte ist für alle gemacht, die Wert auf Komfort und Flexibilität legen. Ausgestellt von der Novum Bank Limited, einer vollständig lizenzierten Kreditinstitution, die seit ihrer Gründung im Juni 2009 vertrauenswürdige Finanzlösungen anbietet, verbindet die Extra Karte finanzielle Freiheit mit der Sicherheit einer erfahrenen Bank.
Ob zur Verwaltung alltäglicher Ausgaben, zur Planung größerer Anschaffungen oder für flexible Finanzlösungen – die Extra Karte ist für Sie da. Mit wettbewerbsfähigen Zinssätzen, ohne versteckte Gebühren und einem unkomplizierten Online-Antragsprozess ist der Einstieg kinderleicht. Unsere benutzerfreundliche App ermöglicht Ihnen eine Echtzeit-Kontrolle, von der Ausgabenverfolgung bis hin zur individuellen Limitsetzung. Erleben Sie eine Karte, die sich Ihrem Lebensstil anpasst und genießen Sie die Sicherheit einer vertrauenswürdigen Bank.
Beantragen Sie die KreditkarteFlexibel, Sicher und Sofort Verfügbar!
Written by the company
- Morgens beantragen und mittags schon shoppen.
- Genießen Sie attraktive Zinssätze, flexible Rückzahlungsoptionen und eine schnelle, einfache Online-Antragsstellung mit praktischer App-Verwaltung – sicher abgewickelt durch die lizenzierten Finanzexperten der Novum Bank Limited.
Contact info
The Emporium, C De Brocktorff Street, MSD 1421, Msida, Malta
- info@extrakarte.com
- www.extrakarte.com
4.4
Excellent
7K reviews
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Reply from Extra Karte
Dear Customer,
We are sorry to hear that you are not satisfied with your credit limit.
We understand that a lower-than-expected credit line can be frustrating. We would however highlight that the Bank is required to determine the credit limit based on the outcome of an individual assessment carried out in accordance with strict legal requirements. This is to ensure consumer protection and responsible lending practices.
Notwithstanding the above, the good news is that we actively review accounts, and your credit limit can be reassessed after just a few months. It's important that you avoid going over your credit limit, ensure you always make at least your minimum monthly payment on time and keep your data updated.
In case your limit has been increased, you will be automatically informed by email. If further support is needed, you can reach us at support@extrakarte.com. For more information, please visit our website at www.extrakarte.com.
We’re committed to assisting you further.
Kind regards,
Your Extra Karte-Team
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Reply from Extra Karte
Sehr geehrter Kunde,
wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen weiterhin viel Vergnügen bei der Nutzung Ihrer Extra Karte.
Freundliche Grüße
Ihr Extra Karte Team
Reply from Extra Karte
Dear Customer,
We would like to thank you for your positive feedback, especially regarding the simple application process and the good customer service. We are pleased that we were able to offer you a good service.
Thank you for taking the time to rate us.
Reply from Extra Karte
Sehr geehrter Kunde,
wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen weiterhin viel Vergnügen bei der Nutzung Ihrer Extra Karte.
Freundliche Grüße
Ihr Extra Karte Team
The best customer service I've received…
The best customer service I've received from a German company.
Everyone speaks fluent English whilst not making you feel 'bad' for not speaking German.
The downside is the starting limit. The unrealistic and misleading 'up to' starting limit of 4000€ seems to be non realistic as everybody seems to get 200€ max.
The app is basic yet simple and easy to navigate, and payment are instant.
January 24, 2026
Unprompted review
Reply from Extra Karte
Dear Customer,
We are very pleased to hear that you are so satisfied with our customer service. Thank you for taking the time to provide feedback.
If you regularly use your card, avoid going over your credit limit and ensure you are making at least your monthly minimum payment on time you could, subject to the outcome of the individual assessment carried out for this end, be eligible for a credit limit increase..
We hope you continue to enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Reply from Extra Karte
Sehr geehrter Kunde,
wir freuen uns, dass Sie mit unserem schnellen Service zufrieden sind und Sie Ihre Karte zeitnah nutzen konnten. Danke, dass Sie sich die Zeit für das Feedback genommen haben und wir wünschen Ihnen gute Einkäufe mit Ihrer Extra Karte.
Freundliche Grüße
Ihr Extra Karte-Team
Card never delivered
January 6, 2026
Reply from Extra Karte
Sehr geehrter Kunde,
es tut uns leid zu hören, dass Sie mit unserem Service nicht zufrieden sind.
Falls Sie Ihre Karte noch nicht erhalten haben, können Sie über die Extra App eine neue Karte anfordern. Sollten Sie weitere Unterstützung benötigen, erreichen Sie uns unter support@extrakarte.com. Für weitere Informationen besuchen Sie bitte unsere Website unter www.extrakarte.com.
Wir sind gerne für Sie da, um Ihnen weiterzuhelfen.
Freundliche Grüße
Ihr Extra Karte-Team
Quality of customer service
Excellent customer service. The staff is trained to address customer needs and they do it perfectly.
December 30, 2025
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
I liked the service
December 23, 2025
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
It was good and easy to use
It was good and easy to use, hopefully i have a chance of getting or increase my limit.
December 16, 2025
Reply from Extra Karte
Sehr geehrte Kundin,
wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben.
Wenn Sie Ihre Karte regelmäßig nutzen, Ihr Kreditlimit nicht überschreiten und Ihre monatliche Mindestzahlung pünktlich leisten, abhängig vom Ergebnis der hierzu durchgeführten Einzelprüfung, können Sie möglicherweise Anspruch auf eine Erhöhung des Kreditlimits haben.
Wir wünschen Ihnen weiterhin viel Freude bei der Nutzung Ihrer Extra Karte.
Freundliche Grüße
Ihr Extra Karte-Team
Extra Credit Card is very easy to use
Extra Credit Card is very easy to use. The payment through the app and checking the bills are very convenient."
December 23, 2025
Reply from Extra Karte
Sehr geehrte Kundin,
wir freuen uns, dass Sie mit unserem Service zufrieden sind. Danke, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen weiterhin viel Vergnügen bei der Nutzung Ihrer Extra Karte.
Freundliche Grüße
Ihr Extra Karte Team
Reply from Extra Karte
Dear Customer,
Thank you for your message and your trust in us. We regret that there have been occasional difficulties using your card.
To ensure that all payments go smoothly, we would like to ask you to ensure that you enter the PIN correctly. You can find this at any time in your customer account. Additionally, in some cases, for security reasons, it may be necessary to insert the card directly into the payment terminal instead of using the contactless function.
If further support is needed, you can reach us at support@extrakarte.com. For more information, please visit our website at www.extrakarte.com.
We’re committed to assisting you further.
Kind regards,
Your Extra Karte-Team
User Friendly App
I'm thrilled to share my glowing review of Extra Karte Credit! 🌟 Their customer service is top-notch, with quick responses and helpful support. The user experience is seamless, making it easy to manage my finances on-the-go. The speed of their service is impressive, with fast delivery and instant activation.
Some highlights of my experience include:
- Excellent Customer Service: Their team is responsive, friendly, and always willing to help.
- User-Friendly App: The app is intuitive and makes tracking my expenses a breeze.
- Fast Support: Issues are resolved quickly, and I appreciate the prompt communication.
Overall, I'm extremely satisfied with Extra Karte Credit and highly recommend it to anyone looking for a reliable and efficient credit solution. Would I recommend it? Absolutely! 😊
December 23, 2025
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Ihr Extra Karte Team
I am happy with this card
December 23, 2025
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Good experience
December 16, 2025
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Super reliable and convenient
December 16, 2025
Reply from Extra Karte
Dear Customer,
We are happy to hear that you are satisfied with our service. Thank you for taking the time to leave us your feedback. We hope you enjoy using your Extra Karte.
Kind regards,
Your Extra Karte Team
Reply from Extra Karte
Dear Customer,
We are pleased that you are satisfied with our fast service and that you were able to use your card promptly. Thank you for taking the time to leave your feedback, and we wish you happy shopping with your Extra card.
Kind regards,
Your Extra Karte Team
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