Damaged my machine instead of fixing it.
Keith Smith of Extreme Coffee was supposed to repair my coffee machine.
Although he patched up a leak, he cut my thermostat rendering the machine incapable of producing hot water. He then held on to my machine for three months, finally returning it just as broken.
Now I have an espresso machine that does not work at all, courtesy of Keith Smith.
Also, did I mention that he will take a week to reply to your emails? He will completely ignore the majority of your emails and respond once a week, or once a fortnight.
Horrible customer service is one thing, but damaging a customer's equipment, charging a customer for it, and holding onto a customer's equipment for three months, is presposterous.








