Very very disappointed! We booked storm months ago we had no phone call to tell us he wasn't coming they just sent a very old man who wasn't stripper material or anyone of the website there wasn't a m... See more
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ordered a pair of frames from these people on 11th April and i'm yet to recieve anything other than requests to review them since my order confirmation. Well, here you go guys. Absolute shambles of a... See more
Rude staff. The girl working there thinks she’s got some sort of degree in belittling customers. Absolute joke Don’t normally go here we go to sweet swoo but thought I’d give it a try never... See more
Company replied
Not impressed picked my frames Out of stock or discontinued (why advertise them ) Picked another same story asked for my money back waste of time
Company details
Information provided by various external sources
Eyecandy.Direct offers a new multilingual and affordable way to purchase glasses online with the same quality as your high street but at cheaper prices.
Contact info
Chamberlain Street 9, BA5 2PE, Wells, United Kingdom
- www.eyecandy.direct
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Competitive pricing
Competitive pricing, access to a great range of glasses, friendly, attentive service

Reply from Eyecandy
Excellent personalised customer care
Excellent personalised customer care experience, Steve will reply your emails fast and accurately. I bought specific pair of spectacles and I got exactly that, and the price was the best I found online.

Reply from Eyecandy
Long delivery
Long delivery. Had to chase for updates as tracking system not working.

Reply from Eyecandy
5* Service
Excellent customer service, speedy delivery and glasses are exactly what I ordered for a really reasonable price. 5*
I paid via PayPal and when PayPal put the payment on hold to check it Eyecandy contacted me straight away to let me know and then confirmed again once the payment had gone through and when my glasses would be completed. I couldn’t fault them.

Reply from Eyecandy
Good service
Good service. I was kept informed of progress all the way through.

Reply from Eyecandy
I found the whole process of buying the…
I found the whole process of buying the glasses excellent.
Steve Newton was extremely helpful throughout the purchase keeping me well informed.

Reply from Eyecandy
Top service
Having been let down by other retailers by saying they didn't have stock until after taking payment Eye candy was a breath of fresh air. They have a very helpful stock checker so that you can order with peace of mind. Delivery took 7 days which was communicated by the very helpful Steve at time of purchase. Highly recommend Eye Candy.

Reply from Eyecandy
We got there..
I looked at Eye Candy due to good reviews plus them carrying frames for the larger noggin. On top of that the prices were excellent even compared to the 2 for 1 and 2 for 1 plus 1 offers on the high street. They were at the time let down by poor coding on the website plus PayPal not being operational. That said my comments were quickly followed up by Steve which reassured me to purchase. Spectacles arrived in due time and were as expected. Happy to recommend them to anyone but have a little patience...

Reply from Eyecandy
Excellent experience with staff called…
Excellent experience with staff called Steve very helpful and takes care of you when purchasing items, excellent item purchased and a good price

Reply from Eyecandy
Happy with the service
Happy with the service, amazing value for money. All easily done on the website and happy with glasses. Thank you.

Reply from Eyecandy
Excellent service
Excellent service, reasonable prices. Very pleased with my specs

Reply from Eyecandy
No correspondence
No correspondence, tried contacting to find out when order will be shipped, but no reply. Ordered over a week ago and response at all.

Reply from Eyecandy
Excellent customer service
Excellent customer service. First time online purchase of glasses and the service and guidance was excellent. Arrived just as i ordered and at a significant Saving! Dont hesitate to use them :)

Reply from Eyecandy
Steve was excellent and the service was…
Steve was excellent and the service was spot on.....

Reply from Eyecandy
Where to start...
Where to start, I have been so impressed by Eye Candy. Usually low cost means compromising on quality, not here. The glasses we received were made flawlessly, despite a high prescription and a big frame the high index lenses are thin and light. The glasses did take a little longer than we expected but we were kept up to date as we ordered frames that were not in stock. Needless to say they are beautiful. Steve has gone the extra mile and we now have another pair of glasses on order. Can’t wait 😊

Reply from Eyecandy
Everything seems good so far
Everything seems good so far, I haven’t received my item yet. So I can review again after I have received my purchase. Thank you

Reply from Eyecandy
I saved over £50 when buying my new…
I saved over £50 when buying my new mulberry sunglasses from eye candy!

Reply from Eyecandy
Amazing service
Amazing service! So prompt with any responses to queries and requests that I had. Very quick turnaround too with the glasses. Would certainly recommend.
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