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Rated 1 out of 5 stars

Very very disappointed! We booked storm months ago we had no phone call to tell us he wasn't coming they just sent a very old man who wasn't stripper material or anyone of the website there wasn't a m... See more

Rated 1 out of 5 stars

ordered a pair of frames from these people on 11th April and i'm yet to recieve anything other than requests to review them since my order confirmation. Well, here you go guys. Absolute shambles of a... See more

Rated 1 out of 5 stars

Rude staff. The girl working there thinks she’s got some sort of degree in belittling customers. Absolute joke Don’t normally go here we go to sweet swoo but thought I’d give it a try never... See more

Company replied

Rated 1 out of 5 stars

Not impressed picked my frames Out of stock or discontinued (why advertise them ) Picked another same story asked for my money back waste of time

Company details

  1. Glasses Store
  2. Optician

Information provided by various external sources

Eyecandy.Direct offers a new multilingual and affordable way to purchase glasses online with the same quality as your high street but at cheaper prices.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, access to a great range of glasses, friendly, attentive service

December 11, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank You Carol

Rated 5 out of 5 stars

Excellent personalised customer care

Excellent personalised customer care experience, Steve will reply your emails fast and accurately. I bought specific pair of spectacles and I got exactly that, and the price was the best I found online.

December 9, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thanks Leo, enjoy your new glasses.

Rated 2 out of 5 stars

Long delivery

Long delivery. Had to chase for updates as tracking system not working.

December 7, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Steve, I'm sorry we missed your expectations on this occasion. All our products are 100% genuine and of the over 15k we advertise we hold a percentage of those in London. Where we don't, we call them from the Designers and most are shipped from Italy. In the latter scenario, it does typically take 7-10 days to receive them and we appreciate this isn't clear on our website and we will be updating it.

We do hope that despite this, you enjoy your new frames which were almost half the price of RRP.

Rated 5 out of 5 stars

5* Service

Excellent customer service, speedy delivery and glasses are exactly what I ordered for a really reasonable price. 5*
I paid via PayPal and when PayPal put the payment on hold to check it Eyecandy contacted me straight away to let me know and then confirmed again once the payment had gone through and when my glasses would be completed. I couldn’t fault them.

December 7, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you Dani, PayPal almost caused an issue but all ended well. Hope you enjoy your glasses.

Rated 5 out of 5 stars

Good service

Good service. I was kept informed of progress all the way through.

November 26, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thanks Linda.

Rated 5 out of 5 stars

Top service

Having been let down by other retailers by saying they didn't have stock until after taking payment Eye candy was a breath of fresh air. They have a very helpful stock checker so that you can order with peace of mind. Delivery took 7 days which was communicated by the very helpful Steve at time of purchase. Highly recommend Eye Candy.

November 22, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you Drew, the availability service is new and continues to evolve to resolve some of these challenges. For those reading this, it is available with circa 15k frames and growing at https://lookup.eyecandy.direct, to be integrated with our main site soon.

Rated 4 out of 5 stars

We got there..

I looked at Eye Candy due to good reviews plus them carrying frames for the larger noggin. On top of that the prices were excellent even compared to the 2 for 1 and 2 for 1 plus 1 offers on the high street. They were at the time let down by poor coding on the website plus PayPal not being operational. That said my comments were quickly followed up by Steve which reassured me to purchase. Spectacles arrived in due time and were as expected. Happy to recommend them to anyone but have a little patience...

November 9, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you Colin. Fair comments. Glad you like your glasses and hope to see you in the future. We continue to improve the website, and Paypal is now operational again following the problematic upgrade.

Rated 5 out of 5 stars

Happy with the service

Happy with the service, amazing value for money. All easily done on the website and happy with glasses. Thank you.

November 4, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you too!

Rated 1 out of 5 stars

No correspondence

No correspondence, tried contacting to find out when order will be shipped, but no reply. Ordered over a week ago and response at all.

September 1, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Sorry for the inconvenience. Unfortunately, our live chat service is only available during the week. Your message was left on a Sunday and has just been forwarded to me this morning. As soon as our lab is open at 9am, I will look into the matter for you and update you by email.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. First time online purchase of glasses and the service and guidance was excellent. Arrived just as i ordered and at a significant Saving! Dont hesitate to use them :)

August 24, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you!

Rated 5 out of 5 stars

Where to start...

Where to start, I have been so impressed by Eye Candy. Usually low cost means compromising on quality, not here. The glasses we received were made flawlessly, despite a high prescription and a big frame the high index lenses are thin and light. The glasses did take a little longer than we expected but we were kept up to date as we ordered frames that were not in stock. Needless to say they are beautiful. Steve has gone the extra mile and we now have another pair of glasses on order. Can’t wait 😊

August 10, 2019
Unprompted review
Eyecandy logo

Reply from Eyecandy

Thank you!

Rated 5 out of 5 stars

Amazing service

Amazing service! So prompt with any responses to queries and requests that I had. Very quick turnaround too with the glasses. Would certainly recommend.

July 12, 2019
Unprompted review

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