Ezetop Reviews 96

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Never heard of this company or app. Never had a conversation or online contact. Never set an account or give them my information. They are Scammers they will take your money out of your bank account w... See more

Rated 2 out of 5 stars

The good thing about this service is, it allows you to top up your phone from almost anywhere. The bad (sad) thing about the service is, they like to give you the run around when it comes to answer... See more

Rated 3 out of 5 stars

I am basing my review on my personal experience with top-ups to Digicel, and my survey of others reviews of Ezetop/Ding. Digicel uses Ezetop Unlimited Company t/a Ding to process top-ups. I have s... See more

Rated 1 out of 5 stars

Never had problem sendind airtime to Sierra Leone and Nigeria. I sent once in Burkina Faso and their local operator mess up to the max. No support from Ezetop saying it's operator fault, lying they wi... See more

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1.7

Bad

TrustScore 1.5 out of 5

96 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

your company manager..

your company manager... scam with 500$ recently... first he give me 100 $ in return u will get 1000 .. when i give 100$ he said u need to deposit more money. 160$ .... he said your money is stuck in our system...... that man name Michael jones.. just making making from me..he took total of 500$ from n stillasking for more money... n when i ask to give back my money he said it is not possible... infact that man said earlier if any problem happen our company have refund system... i need my 500$ back.. other wise i will complaining with police.. i have all the proof with my self.. ..

July 27, 2019
Unprompted review
Rated 1 out of 5 stars

I could have given zero to ezetop but…

I could have given zero to ezetop but unfortunately there is no zero .. people please please beware of this crooks ... they try to use delaying tactics .. not a very good customer service . never recommend this to anyone.

May 31, 2019
Unprompted review
Rated 1 out of 5 stars

I do not have an account with eztop and…

I do not have an account with eztop and yet just yesterday they took money from my account fraudulently!! When I contacted them I kept getting the same generic reply. They apparently cant give me any information on the number that was topped up or the country the number is in. Its rubbish.

May 2, 2019
Unprompted review
Rated 1 out of 5 stars

Very dissapointed

Very dissapointed. I topup for three times, but non is success, non of it, i wasted almost RM120.00 for this call Eze topup things. Very very dissapointed. I hope i got some refund for what i've purchas and please do fix all those bug or whatever it is, or else we call this a fraud and untrustable website.

April 27, 2019
Unprompted review
Rated 1 out of 5 stars

Unauthorized transactions through Ding/Ezetop

I didn't even have an account with Ding/Ezetop but my credit card was somehow charged twice by fraudsters.
The payment engine being used clearly accepts low-amount charges to random credit card numbers without the necessary authorizations. This loophole is being exploited and Ezetop/Ding are doing what exactly? Looking at the reviews on this site it's obviously an untrustworthy service. Sign up at your peril.

April 27, 2019
Unprompted review
Rated 3 out of 5 stars

Received Top Up, but...

I received the top up I purchased with Ezetop, thankfully. The only issue is that its transaction time, it took long enough for me to worry that it might be a scam. Just make sure to use Paypal service and never input credit card details.

April 9, 2019
Unprompted review
Rated 4 out of 5 stars

Good Service but Outrageous Rates

My top up took about 15 minutes to reflect, not bad. The only issue I had with them is the currency conversion rate: US$15 = 4,298 Nigerian Naira. That is outrageous.

December 10, 2018
Unprompted review
Ezetop logo

Reply from Ezetop

Hi Dani-El,

Thank you for sharing your feedback. Transactions usually take a few seconds to be processed, but sometimes they can be delayed. We regularly review our fees and conversion rates to give our customers the best service possible.

Regards,
Martin

Rated 1 out of 5 stars

Fraud and scam

Fraud and scam
Stay away this morning I checked my account and they took money from my account and have no idea about it any payment to Ding or ezetop that's fraud be aware

November 24, 2018
Unprompted review
Ezetop logo

Reply from Ezetop

Hi Arian,

I’m so disappointed to hear that. Thank you very much for alerting us about this. We take security very seriously. Please contact us on live chat or email at customercare@ding.com.
I will provide further assistance regarding this matter.

Regards,
Martin

Rated 4 out of 5 stars

I created an account with them

I created an account with them, typed in my nieces phone no. in Jamaica, selected a £10 payment with PayPal ... BUT immediately after debiting my PayPal account the message came up saying the phone no. was incorrect. If you select the wrong mobile operator or enter an invalid number Ezetop debits your account, HOWEVER Ezetop do credit your account (in my case) within 24-48hours ... i.e. you do get your money back.

November 22, 2018
Unprompted review
Ezetop logo

Reply from Ezetop

Hello Nick,

I am sorry to hear that you have sent credit to the wrong number. Please contact us on live chat or email at customercare@ding.com.
I will be happy to provide further assistance regarding this matter.

Regards,
Martin

Rated 1 out of 5 stars

Stay away, bad customer service when you have issue

Never had problem sendind airtime to Sierra Leone and Nigeria. I sent once in Burkina Faso and their local operator mess up to the max. No support from Ezetop saying it's operator fault, lying they will work on my case. At the third recall, I decided to open an issue through PayPal because I didn't have any feedback from them after 3 weeks. Stay away. It works when it works but when there's issue, you better say goodbye to your money, they won't work for you to get it back, unless you harass them. Chat windows when in a chat session are always closing suddenly when you request support and, obviously, no trace of the conversation.

November 6, 2018
Unprompted review
Ezetop logo

Reply from Ezetop

Hello Phil,

Sorry to hear that you were experiencing problems using our service. Please contact us on live chat or email at customercare@ding.com and we will gladly look into any issue you may be having.

Regards,
Martin

Rated 1 out of 5 stars

I can't seem to send top ups.

September 5, 2018
Unprompted review
Ezetop logo

Reply from Ezetop

Hello Dojore,

Sorry to hear that you cannot send top-ups. Please contact us on live chat or email at customercare@ding.com and we will gladly look into any issue you may be having.

Regards,
Martin

Rated 5 out of 5 stars

instantly topped up my brother

instantly topped up my brother. excellent service, thank you

July 25, 2018
Unprompted review
Ezetop logo

Reply from Ezetop

Thank you Jeremy! We love to hear this. We are happy we can help you stay connected with your family.

Regards,
Martin

Rated 1 out of 5 stars

Fraudulent company.I did a $50 to up to…

Fraudulent company.I did a $50 to up to my mom.She never received the top up.Ezetop argued with me saying she got it.The told me the operator had the money.Each time I had a chat online with “customer representative “ they told me they were looking into the matter.They all had different stories.I am going to file a fraudulent transaction with my bank so I can get my money back.I have never had this issue .I have done business with this company for 7 years.This is the last time I deal with these crooks.They deserve to be in jail.I will report them to federal authorities.Stay away from these fraudulent people.

March 28, 2018
Unprompted review
Rated 3 out of 5 stars

Pay with a service like PayPal.

I am basing my review on my personal experience with top-ups to Digicel, and my survey of others reviews of Ezetop/Ding. Digicel uses Ezetop Unlimited Company t/a Ding to process top-ups.
I have sent 6 or 7 top-ups over the past few years to Jamaican numbers through a Digicel website. No problems, therefore 5 stars.
I have always processed payment with PayPal. If you don’t want to get scammed, don’t give your credit card or banking info to merchants, use a service like PayPal. Simple.
My impression of Ezetop after reading all the highly negative reviews on this site leeds me to believe Ezetop should not be trusted. Therefore, no stars.

March 23, 2018
Unprompted review
Rated 1 out of 5 stars

Beware!

Well, I really enjoyed the 3 transactions charged on my account this weekend....very nice, above board company-Not! Keep an eye on your accounts folks-not just these guys, I got hit by three of these types. Happy Holidays! Peace!

November 20, 2017
Unprompted review

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