Ezetop Reviews 96

Obviously it's a spam
Don't use it
I reacherged my phone with 12 Euros and didn't recive anything
They keep telling me it's a problem with the operator but obviously it's a scam, or they keep the money for a while to use it then doing the service later
I'd like to speak with a supervisor

Transaction ID 24416887
Status Processed
Product Mobile Top Up
Date 11/16/2017 12:10:47 PM
Send amount EUR €12.00
Receive amount EGP 188.00 (EGP 188.00 Top Up)
Total price EUR €11.18

I sent a top up for $50US and the recipient only received $33US on their mobile phone. I waited on Live Chat for over two hours to find out what happened to the rest of the money; however, after two hours, no agent responded to my inquiry. My money was stolen and I have no answers.

service is really bad..i paid for recharge but still not received it. when i reached out for support they said it is not their responsibility. don't ever recharge through this site.unless you want to loose your money

Frauds. Dont use to recharge

Order ID: 23488030
Date of payment 2 Oct 2017
today is 7 Oct 2017. Still recharge not credited
and only thing they can say that they have sent email to mobile phone operators and they did not reply. Asking me to wait for more and are not willing to give any time frame. Lost money and wasted time. Please dont try this website ever.

I spoke to someone on the live chat about my problem my credit card company sent them a payment for $61 dollars ezetop said they don't have the credit and my account is closed that's it this gut did not even offer to help me in anyway said no number I could even call this is 2016 how can you treat people like this.

I have been a customer for over a year. I've sent top-ups, purchased credits to call Cuba. Never had a problem until today. I purchased $10 credit to call my country. I was given 15 minutes for the amount of credit purchased. I made a call to my family, call lasted 1min and 47seconds (including operator and call connection time). As I was speaking with family member call dropped. I called back like I would normally do in a situation like this and would get connected right away but today everytime I dialed access number it would just ring and ring no operator nothing. After several attempts I decided to have a live chat with a rep from ezetop. First person I spoke to wasn't able to assist me so they transferred chat to someone "more experienced" with this issue. The second rep I spoke to first stated I never made a purchase today when I even had email receipt to prove it... he re-checked and apologized stated the purchase did post to my account then stated I had already used all 15 minutes. I explained that was not possible. I emailed a screenshot of call log as requested by rep. He told me this issue would be sent to their technical support and as soon as he received response with resolvement to issue he would send me an email. It has been several hours and I have yet to receive any resolution and response to this matter. I spoke with another live rep whom I tried to explain the situation over again and ask why is this taking so long to be resolved, all he kept repeating was that this was already escalated to technical support and that as soon as it is resolved they would send me an email. I explained I am very frustrated with this issue. This is not acceptable. It didn't take the company more than just few seconds to process order and charge ny debit card yet it takes them hours or who knows how long to resolve this matter. I am very disappointed with their customer service and I'm definitely considering ending my service with this company. As stated above this a very honest review. Never had problems before until now and poor customer service.

I was not able to send topups, they said they need to "validate" my account and requested my driver's license. Stupidly, I sent it to them - 3 days later still no resolution or any contact from this company. I am about to report this company to police and FBI's fraudulent listings, I think they should be prohibited from doing business as they are FRAUD.

total fraud service

They just told to find another service. This is ridicilous

They have not done the top up to my mother's mobile who is living in Srilanka. Srilankan Airtel may be playing with them.

worst company to deal with...card declined in website but deducted money from my card.when tried to contact them with chat they dont reply a single word..tried almost 5,6 times.

called them and they said my bank declined but cant give me further details and hanged up on me....

dont trust them...

Thank you again ezetop, the double recharge I received went to my fiance in Cuba. As your probably aware, its very expensive phoning there and these bonuses you offer really help. Again, thanks and I'll continue to ezetop as my top up provider.