EziGlass - Vehicle Glazing Services Reviews 

112
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and straightforward. Many people highlight the staff's helpfulness, friendliness, and deep understanding of their trade. Reviewers appreciate the prompt communication, timely arrivals, and the staff's willingness to go above and beyond, even traveling distances for repairs. Consumers frequently felt valued, experiencing an 'old school' service approach where their needs were prioritized. The reliability of the service, from initial quotes to the final job completion, consistently impressed people.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service from Mark! He travelled all the way from Hereford to Worcester to repair my car screen window—such dedication. He was friendly, professional, and went above and beyond to make sure... See more

Company replied

Rated 5 out of 5 stars

Mark came to look at our damaged windscreen and did a great job in fixing a chip that someone else had previously attempted. He explained everything and was quick and efficient and very friendly . I w... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend EziGlass highly enough. My Land Rover Freelander 2 had a severely cracked windscreen, and I was keen to get it sorted quickly. A friend of mine recommended EziGlass. I rang... See more

Company replied

Rated 5 out of 5 stars

Getting our windscreen replaced was so straightforward with Mark. We contacted him at lunchtime and he was here early the following morning to quickly and professionally get the job done. A lovely ind... See more

Company replied


Company details

  1. Auto Glass Shop
  2. Car Repair and Maintenance

Written by the company

Your local Herefordshire independent for vehicle glazing and chip repairs. At EziGlass we offer a highly experienced and professional service with every job we do. We are ATA accredited in vehicle glazing and have almost 40 years experience in the trade.We are also a fully registered member of the IMI “Institute of the Motor Industry” We are a local Hereford company serving Herefordshire and surrounding areas, we aim to provide that personal touch that you just don't get with the national firms any more, so If you like to support local and prefer the honest, personal approach then call or message me for a quote or just a chat about your options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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1-star

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4.9

All reviews

(112)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

This was the first time I've needed my…

This was the first time I've needed my windscreen repaired so I opted for a local company with plenty of experience. Mark was really great at giving a clear explanation of what he needed to do and the prcoess required, answering any the questions I had, for a very reasonable price too. He was also good enough to do the job on a weekend as well, so overall it was a great experience and I would very much recommend Mark and EziGlass.

June 23, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

thank you Simon. Glad to be of help

Rated 5 out of 5 stars

The definition of excellent service

The definition of excellent service. One telephone call, and two days later I have a new windscreen, fitted at home in under an hour, and at a very competitive price.
If you need a swift professional glazing service, at a reasonable price, EziGlass is the company of choice.
Highly recommended.

June 21, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Paul. Much appreciated. Pleasure to meet you.

Rated 5 out of 5 stars

Unstuck Rear View Mirror

Emailed Mark on Sat about my rear view mirror which had come unstuck, he replied promptly and came round on the Monday and managed to reglue for me. Very good service, happy to recommend.

June 10, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Samantha. Glad to be of help

Rated 5 out of 5 stars

Amazing

Amazing, quick service and really lovely manners. Very helpful and sorted my windscreen wipers out for me too. Highly recommend

May 29, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Jake. Glad to be of help

Rated 5 out of 5 stars

10/10 service, highly recommended

Mark replied to my enquiry very quickly, no hassle. I needed my windscreen replaced which he completed for me within an hour at my own address, super convenient! I am pleased with the work and thank Mark for his friendliness. I will definitely be contacting him again if needs be 😁

May 21, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Keisha. Glad to be of help

Rated 5 out of 5 stars

Mark was prompt in replying to my…

Mark was prompt in replying to my enquiry, booking my appointment and on arrival was very friendly, professional and did a great job.
Would absolutely use again and recommend to others. Thanks Mark

May 1, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Glen. Pleasure to meet you

Rated 5 out of 5 stars

Fantastic job by Mark

Fantastic job by Mark - very helpful and knowledgeable, sorted a problem that no-one else could! Would highly recommend

April 7, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

thank you rob. pleasure to meet you

Rated 5 out of 5 stars

Range Rover Evoke windscreen leaking

My 2018 Range Rover Evoke had sudden rainwater leak issue from the top of the windscreen. Other than the leak my screen was fine and I needed a remove and reseal job.

After checking out local car glazing companies on the internet I had no doubt the Ezi Glass web site stood head and shoulders above the rest.

A very impressive web site, good photos (Including an Evoke with the same issue as mine) and lots of clear, concise and detailed information for prospective customers.

I liked the fact that the Ezi Glass site stated they are a small local company, run by Mark who does all the installation work himself and has over 40 years experience.

Ezi Glass was my prefered choice, but for balance I decided to first phone one of the big national companies. They asked if my windscreen was damaged, I said no its fine and asked them to quote me for a remove and reseal. They declined to quote as my glass was undamaged and stated that in my case a remove and reseal job was not something they do.

Not great customer service, so I phoned Mark, he had no problem to sort out my issue, we had a very positive discussion as to what the job would entail, including recalibrating my ADAS system if required.

Mark explained how it would be done along with the potential pitfall of a screen breakage, which can happen during removal.

Less than half an hour later Mark had quoted me prices to remove and reseal and also replace should the screen break during removal.

The job was fixed for 7 days time but in fact Mark was able to arrive at my home 3 days later, he removed my screen without any damage, resealed and completed the job within 3 hours.

During the process I was fascinated to see how Mark removed the screen along with the window heating electrics / screen cameras etc and then reinstalled it all.

Mark is a complete professional who undoubtably has a very extensive knowledge of vehicle glazing built up over the past 40 years in the business.

The completed job looked excellent. The screen has never been cleaner (I must ask Mark what cleaner he uses) and moreover the screen is watertight.

I don’t use the lane departure warning feature but I will check out my ADAS system over the next few weeks and possibly have it recalibrated if I feel it’s needed.

If you have an issue with your vehicle windows, then you simply can not do better than talk to Mark, who no doubt will offer a competitive price for a professional quality job.

Well done Mark, your web site is a credit to you, as is your professionalism and workmanship. I wish your business every success for the future.
Best Regards, Glyn

March 7, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you so much Glyn. Very kind words and much appreciated. Pleasure to be of help 👍

Rated 5 out of 5 stars

Mark was really helpful

Mark was really helpful, quick with getting back to me and the window fitted being fitted. Professional, reliable and an all round lovely man. Took the pressure off of a stressful situation, would highly recommend to anyone.

March 6, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Meg. Pleasure to meet you 👍

Rated 5 out of 5 stars

Leaking Windscreen

I had a leak in my windscreen and contacted Mark at Eziglass. He advised that it may be condensation rather than just taking the job but when it happened again he booked in a time and explained that he would try and remove the windscreen and check the seals . He quote two prices one for a new screen and one for a refit. He arrived did the job managed to use same windscreen and explained everything to me and took photos to show me. No mess, swift service and professional and polite.

March 8, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Paul. Much appreciated 👍

Rated 5 out of 5 stars

It was so helpful that Mark was able to…

It was so helpful that Mark was able to fix my chipped windscreen at my home address, it was one less thing to worry about. The windscreen looks great and Mark also gave me some helpful advice about my noisy windscreen wipers which was much appreciated! Thank you Mark, I highly recommend your work and will definitely be calling you in the event of another windscreen drama!

February 23, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Kelly. Much appreciated

Rated 5 out of 5 stars

Great service!

Great service!
Submitted a request through the EziGlass website on Monday. I had a quick reply from Mark and was able to send images of my windscreen to see if it could be repaired. I was informed it should be repairable and was able to have the work carried out on Tuesday morning. Mark explained the process clearly and took the time to ensure the repair was successful. Would definitely recommend!

February 13, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Josh. Glad to be of help👍

Rated 5 out of 5 stars

Efficient and Competitive Price

Fast, efficient good value for money - very knowledgeable and so much nicer to deal with an individual not a big company-so handy to have the windscreen re-sealed outside our house - highly recommended

February 12, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Rhiannon. Very kind of you. Glad to be of help

Rated 5 out of 5 stars

100% recommend Mark

100% recommend Mark! He is very knowledgeable and very informative from start to finish he explained everything and managed to produce an amazing result at the end of a not straightforward repair.. Im totally amazed and very pleased with the result thankyou so much!
I will definitely contact Mark for any further work. 10/10
☆ Top quality craftsmanship
☆ Friendly service
☆ Brilliant communication
☆ Fast service
☆ Great price

January 19, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Leanne. Glad it worked out

Rated 5 out of 5 stars

Amazing service!very reasonably priced

Amazing service!very reasonably priced. Mark was lovely. Would Highly Recommend and would definitely use his services again!

January 17, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you Lauren. Very kind of you.

Rated 5 out of 5 stars

Great job and a nice man

He was quick and easy to talk to, he came on time and got the job done quick but finished with a great standard. I’ll 100% use ezi glass again in the future.

January 17, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

Thank you very much Daniel 👍

Rated 5 out of 5 stars

First class job done by Mark today

First class job done by Mark today, removing and refitting my leaking windscreen for my Range Rover Evoque.
Mark is very friendly and professional, would highly recommend.

January 10, 2024
Unprompted review
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Reply from EziGlass - Vehicle Glazing Services

thank you. pleasure to meet you both.

Rated 5 out of 5 stars

Brilliant quick job

Fantastic service from Mark at EziGlass, My windscreen on my Zafira had cracked, quoted silly money from a national company so contacted Mark he was reasonably priced, on time, easy to contact, did a great job replacing the windscreen and was a nice guy as well. Cheers

January 4, 2024
Unprompted review
EziGlass - Vehicle Glazing Services logo

Reply from EziGlass - Vehicle Glazing Services

Thank you Richard. Pleasure to meet you 👍

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