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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the products, consistently describing them as high quality, authentic, and unique, often exceeding expectations. Reviewers appreciate the opportunity to own a piece of F1 history and find the items to be great collectibles. The packaging is frequently praised for being impeccable, ensuring items arrive well-protected. However, some people were dissatisfied with the pricing, finding items to be increasingly expensive and feeling that fans are being treated as "cash cows." There are also concerns regarding delivery services, with some experiencing issues like damaged cases during transit or unexpected fees. Additionally, a few customers reported dissatisfaction with customer service, describing it as unhelpful or unresponsive, particularly when issues arose with product concerns or delivery times.

What people talk about most

Product

Clients share positive opinions on product. Many customers express satisfaction with their purchases,... See more

Price

Consumers find price to be ambiguous, with some reviewers mentioning that items can be expensive and that... See more

Quality

Users describe positive interactions with quality. Many customers praise the great quality of items, noting... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the prompt and fast... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the support team,... See more

Based on these reviews

Rated 3 out of 5 stars

The pieces shown online always fill the area where the authentic piece of memorabilia is stored. I have ordered multiple times and none of them fill the area. In fact, there is always at least a third... See more

Company replied

Rated 4 out of 5 stars

F1 Authentics provides a great platform to obtain all sorts of Formula 1 memorabilia. Yes, the items can be fairly expensive, but the process and way in which the F1 Authentics team support is great... See more

Company replied

Rated 2 out of 5 stars

Prices back in 2020/2021 used to be decent but since then they have become insanely expensive. Products are generally on point and of good quality as you would expect. Disappointed with a couple of si... See more

Company replied

Rated 5 out of 5 stars

I was nervous to order from F1 Authentics as I found many negative reviews, but I'm happy to say I have been extremely satisfied with my purchase. It arrived well packaged, on time and I even got it f... See more

Company replied


Company details

  1. Sports Memorabilia Store

Written by the company

Browse F1® Authentics for exciting memorabilia straight from the racetrack, signed by your favourite drivers. Shop exclusive helmets, racesuits & more!.


Contact info

3.2

Average

TrustScore 3 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BESTESSTTTTT TEAM AND FIRM

I have never ever ever ever ever ever ever ever seen better communication and service in my life. You encounter extraordinarily caring people, wonderfully kind and solution-oriented people, extraordinary service, support and effort. I would like to express my extraordinary thanks to the entire team and especially to Drew (F1 Authentics Customer Service) for his continued interest throughout the process. It's the happiest purchase of my life. Thank you so much for everything.

Att. Ege Ergonen, LLM

September 15, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with F1 Authentics. Your support means the world to us. If you ever have any more questions or need assistance, feel free to reach out. Happy racing!

Best regards,

F1 Authentics

Rated 5 out of 5 stars

Awesome selection and customer service

I selected a signed Alonso hat after the Canadian GP which was unavailable due to a technical error. The team worked with me to choose a great replacement (signed Ocon print) and shipped it out quickly.

September 5, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with F1 Authentics. Your satisfaction is our top priority, and we appreciate your support. If you have any more feedback or inquiries, feel free to reach out. We look forward to serving you again soon!


Thanks,

F1 Authentics

Rated 5 out of 5 stars

Great customer service

Bought a Checkered flag product but had a little trouble with the website. The customer service agent Drew was extremely helpful and resolve not 1 but 2 issues. Great communication and very understanding. Will shop here again.

August 29, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you so much for your positive review! We're thrilled to hear about your great experience with F1 Authentics. Your satisfaction is our priority, and we look forward to serving you again. Feel free to reach out if you have any more questions or if there's anything else we can assist you with.

Best regards,
F1 Authentics

Rated 5 out of 5 stars

Best Company and Service

Excellent service, delivery, products and a great company. I had won at auction a Lando Norris Race Worn and Signed balaclava. Super easy and quick payment and delivery was excellent and quick. Can’t rate them highly enough. Thank you!

August 25, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a positive experience with F1 Authentics. If you ever have any more questions or need assistance, feel free to reach out. We appreciate your support

Kind regards,

F1 Authentics

Rated 1 out of 5 stars

Signed Photo with old dried up silver pen.

I bought a photo that was meant to be signed by Oscar Piastri and it was a very faint scribble with an old silver pen that was dry up. I had to point the signature out to people and everyone said cant even see it.
Then i complained and all i got was a "use this link to send it back". You have to use your freight costs back to the UK so it will cost you another $200 and it comes with about 50 disclaimers. Get them to send a photo of it before they send it.
UPDATE,
I did contact them and they would not organise for it to be returned. still sitting in my room in the original box and wrapping.

August 1, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

We are very sorry to hear you have had a negative experience with us. We always strive to deliver a service that is positive for our customers and when we fail, we would want to rectify this.

Could you please email us at info@f1authentics.com so that we can look into this issue, and hopefully find a resolution.

We look forward to hearing from you.
Many thanks
F1 Authentics

Rated 5 out of 5 stars

Amazing Customer Service

F1Authentics has an amazing customer service team! They respond immediately, are very helpful and competent.

July 25, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we're happy you have had a good experience with us.

We look forward to helping you in the future with all your F1 memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Good experience!!

I bought several items and everything arrived in perfect condition. Good!!

May 29, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we're happy you have had a good experience with us and that your purchase was everything you had hoped for.

We look forward to helping you in the future with all your F1 memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Signed Caps

I have purchased a number of F1 Memorabilia items from F1 Authentics, from Racewear, to Helmets, to a growing collection of Signed Caps; and certainly a trusted ‘go to’ for me. I’ve always been particularly impressed with the range and the quality of the packaging for safe receipt, and also found their customer service very helpful as on a couple of occasions, and no faults of theirs, I have had to contact them

July 8, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, it is great to hear that you're very pleased with your recent experience from customer service.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Wonderful and amazing items

Wonderful and amazing items! We were very pleased and enthusiastic upon their reception ! Great, great, great! Items are superb; packaging for each article was top secured. Joyful experience, from ordering to receiving ! Thank you so much!

June 30, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, it is great to hear that you're very pleased with your recent purchase from us.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 2 out of 5 stars

UK Taxes

Because F1 Authentics is set in UK, we gotta pay Taxes, lots of it. I bought something for 130, had to pay 50 for delivery and then on top another 60 for taxes. 60 taxes for 130 purchase? XD

June 12, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your review, we enjoy hearing from our customers and take your feedback seriously.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

The Best of The Best

The Best of The Best

Packages always come sealed, as described and in perfect shape. I have purchased many breathtaking items from here and couldn't be more satisfied!

July 7, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we enjoy hearing from our customers and take your feedback seriously.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

I ordered a mini helmet and it arrived…

I ordered a mini helmet and it arrived in great condition. As well as arriving ahead of the expected delivery date. I will definitely be order more from F1 Authentics.

July 3, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we enjoy hearing from our customers and take your feedback seriously.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Superb Customer Service

Absolutely fantastic company who went out of their way to ensure that my purchase arrived in time for my Sons special birthday.

June 30, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, it is great to hear that you're very pleased with your recent purchase from us.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Great product and fast shipping

My order was processed and shipped right away. The item was received in the USA a few days later. Overall very fast and efficient. As an avid F1 fan my son loved his gift!

June 4, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we're happy you have had a good experience with us and that your purchase was everything you had hoped for.

We look forward to helping you in the future with all your F1 memorabilia needs.

Many thanks

F1 Authentics

Rated 4 out of 5 stars

I’d buy it again

I paid to have my fiancé’s name on the flag, I did have to pay duty, $75ish which was annoying since the flag went from the Canadian Grand Prix, to the UK, just to come back to Canada.. I live like 8-9 hours from Montreal so it just seems silly. For the price of the square I feel like duty should be included??? However, my fiancé was very excited and very happy to receive his checkered flag square! It came with authentication which was amazing, and the duty didn’t annoy me THAT much for how happy it made him so I’d do it again.

The only thing is, I wish that they would even just show the flag for a second during or after the race, it would have been cool to see.. and I also wish there was something I could have printed before hand to give to my fiancé to let him know he was getting this since I wanted him to know during the race his name would be in the flag and not 2-4 weeks later when the frame came in.. but it’s all good! Everyone is happy and it arrived a few days earlier than expected!

July 5, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we enjoy hearing from our customers and take your feedback seriously.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 1 out of 5 stars

Very poor quality

Very poor quality. Very expensive for two strands of leather with a chrome plates copper piece holding the body peice. All of the chrome has worn off, the Alfa etching on the back is gone, it turns my wrist green.
Awful Awful Awful, I hope Alfa Romeo F1 is overseeing the shoddy craftsmanship, this does not reflect well on them. I bought my brother one when I received mine, now I'm embarrassed i did. Save your money.

June 6, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

We are very sorry to hear you have had a negative experience with us. We always strive to deliver a service that is positive for our customers and when we fail, we would want to rectify this.

Could you please email us at info@f1authentics.com so that we can look into this issue, and hopefully find a resolution.

We look forward to hearing from you.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Great customer service

Great customer service, quick, friendly and efficient! Thank you Drew!

July 5, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we're happy you have had a good experience with us.

We look forward to helping you in the future with all your F1 memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Great website, highly recommend

Great service. I bought my boyfriend a piece of bodywork which was delivered very quickly and packaged securely. What a wonderful idea, I like the fact that there are things available that are more expensive and similarly, more affordable pieces from some of the teams. It was a very much appreciated gift that he absolutely loves.

June 28, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we enjoy hearing from our customers and take your feedback seriously.

We look forward to helping you in the future with all your F1 Authentic memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

I bought a signed Fernando Alonso hat…

I bought a signed Fernando Alonso hat as a gift for my husband. The item shipped and arrived quickly.
We were both impressed with the quality of the item and authenticity.

The website provided all the information I needed to know in terms of excess money for duties, which was great. Overall great experience.

June 12, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your positive review, we're happy you have had a good experience with us and that your purchase was everything you had hoped for.

We look forward to helping you in the future with all your F1 memorabilia needs.

Many thanks

F1 Authentics

Rated 5 out of 5 stars

Beautiful F1 items

Beautiful F1 items that you can sometimes get for a fair price. Unlike I've seen in some comments, communication with their team (Olivia) have been really good for me: I've had an issue with one of my orders, and they found a solution fast.

July 5, 2023
Unprompted review
F1 Authentics logo

Reply from F1 Authentics

Thank you for your 5 star review, great to hear that you have received a positive solution, Olivia is happy to have helped you.

We look forward to helping you in the future with all your F1 memorabilia needs,

Kind regards

F1 Authentics

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