F1 Authentics Reviews 121

My delivery arrived in only 2 days and the item was just as described/pictured. Absolutely delighted with both the product and the service. This is dangerous as I’ll definitely be ordering again!

Bought around 40 items from F1 authentic car parts in acrylic, signed mini helmets, singed caps and including the acrylic boxes. Some of the acrylic boxes came broken/cracked and was replaced right away after informing them. Love your product specially the signed caps and mini helmets. Keep up the great work.

I got my Lewis Hamilton LIMITED-EDITION 2014 Bodywork & Photos – ABU DHABI GP

Very fast shipping, The support by the team are very good

We bought an item which was shown at a formula one race. We couldnt see our name and they tracked down a photo pointing out our name on the product. A number of emails were sent and they spent a good deal of time corresponding unheard of these days Well done. The original product bought was sent and was produced to a high quality and sent very quickly after the event.

So far so awful.
Paid a lot of money for an item.
It’s not arrived. Customer service has been slow at best and ignoring/saying they haven’t received emails.
No offer of refunding at least postage and still waiting for my package. I am in the UK so no excuse about it travelling.

Great product, really like it. Customer support went above and beyond by making a video to show me how the strap works on the product I bought

Items are fun but their "Europe" warehouse is based in the UK. So I took a massive L by paying for import taxes. Expect your items to be 30% more expensive when you are located in europe

Fantastic item looks great to my games room at home
Will be buying more in the future

Great Service, perfect communication! Really a customer experience

I got Vettel's race worn Nomex and Balaclava of French GP.

As I checked from the photos my items were not used on race day itself. (Sunday).

I sent detailed photos of differences of race day gear of Sebastian and my gear.

F1Authentics representative - Joanne, came back to me with quick solution and arranged return and new items dispatch to me.

I am very satisfied with Joanne's help.

Very good experience with F1 authentics and Alice from customer Service: all my messages were answered and I was duly keep informed on the process of delivery.

My order was delivered on time for Christmas.
I will go back there.

I recently ordered "Sebastian Vettel Limited-Edition 2022 Bodywork & Photo – Abu Dhabi GP × 1" memorabilia from the F1 Authentics website. The website experience was very smooth with good UI and UX, which helped me to better explore what I was looking for.

However, the best part about them is their Customer Service team. I made a request for having a specific edition of my memorabilia and was greeted very pleasantly by Alice, one of their Customer Service representative. She made sure that my request was passed on to the production team, which I feel was very kind of her. To be frank, talking with someone who is willing to help you even for something trivial made a happy mark on my memory. For such great customer service from Alice, I would be looking forward for my next purchase on the F1 Authentics website.

Also, I hope and wish that the F1 Authentics team continues to provide such awesome products and wonderful customer service for F1 fans like us so that we are able to enjoy this amazing sport.

Everything went really smooth and easy. The only thing was the shipping was a little expensive. But the product came safe and it looks great on my wall.

Disappointed with the fact I had to pay an additional $722 duty which wasn't realized until I received an email from customs demanding payment, plus another $500 delivery to get this to Australia. When I tried to speak to customer service at F1 Authentics they just sent me screenshots of their small print T&Cs - by that time the 14-day refund time had elapsed so there was no chance of getting my money back. I would honestly say it's not worth it and there is no proof that this was actually used in the race it could just be a decorated rim. Do not use this business. You can see they already have more than 50% bad reviews... I can't see them staying in business much longer - Scammers

Customer service provided by Joanne was excellent. Very polite and solved my problem promptly. Fantastic service from Joanne. Would recommend buying from this company based on her service.

Thanks to Alice and all the staff for their support on my order, and I look forward to more excellent products in 2023 season!

All the people @customerservice are really great, kind and very efficient.
Todays communication with Drew, was perfect in every aspect. 5/5
Thank you again!

Absolutely beautiful pieces, and very helpful staff, Alice was so much help. Fast dispatch and delivery. Bought a lot and will be buying more in the future.

This site is a scam. I won 2 auctions over 4 months ago, paid immediately and still don't have my items. 1 was a Magnussen race used suit from Miami 2022 and the other an Alonso race used balaclava from Imola 2022. I've written multiple emails and spoke to a lady directly several times who said sometimes these items will take several weeks to ship. We're well over 16 weeks now and not even an update. She also said their new policy is to only auction items once they are in their possession yet they are running auctions for several race used items already for the US Grand Prix and it hasn't been run yet. One has to believe that not only don't they deliver but more than likely the items are fakes. You'd be better off buying something from Bay than these crooks.