Damaged tyre on car whilst in Ashford. Called into Formula One Autocentre. They did not have a tyre for my particular car in stock but very kindly agreed to fit the spare wheel to enable me to trave... See more
Location
Switch locationUnit A, 3-4 Hilton Road, TN23 1EW Ashford, GB
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I used servicing stop for many years but they would come out with excuses for additional costs and if would not release my car until payment was made and this happened almost every year. Sometimes my... See more
Don't often write reviews but just wanted to call out the great service provided by the team in Ashford in identifying and correcting an issue with my car. Was very impressed with speed of service and... See more
Arrived at 1440 for a 1445 fitting of two front tyres purchased online beforehand. Initial welcome was fine but no indication there would be a delay. At 1530 as the vehicle was still jacked up with on... See more
Company replied
Company details
Written by the company
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Formula One Autocentres
Written by the company
- Trust Formula One Autocentres to bring you the best value in your town
- We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.
Contact info
Unit A, 3-4 Hilton Road, TN23 1EW, Ashford, United Kingdom
3.7
Average
84 reviews
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Poor service
Poor service. Waited over an hour while the two employees wandered about and talked on the phone. I asked how long they were going to be and then they did the two tyres I needed. A job that then took about 15 minutes. Don't know if they're just sloppy or if they make a habit of taking the Mickey with female customers. No intention of using them again.
August 18, 2022
Unprompted review
Reply from Formula One Autocentres - Ashford
Dear Sharon,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
Never again! - Ashford, Kent
If i could, i will give a 0. Took car for a simple service (oil change) and had more problems than you would imagine. Car was leaking oil from everywhere. It looked like someone did pour oil all over the engine. Belt slipped down during drive as was advised to take it back for them to check. After 3 attempts to find out where the oil was coming from they said it was leaking already when I brought it in! If so, you would expect them to inform you about such issue prior to put in a new oil!!! Extremely disappointed and will never ever suggest to anyone to go there! Inexperienced, poor communication, unprofessional.
After a while had to replace an alternator too as it was also affected by the oil they pour all over the engine. Only God knows what they were doing with my car. And for all these trouble i have had, to find some professional to have a look and clean the engine... to find out there is actually nothing wrong with it, it is just oil all over the engine, i have paid for that service as normal. At the end of the day they put a blame on the customer. Shame on them!
EDIT: after writing this review, I was contacted by manager to find out if my feedback was genuine. I was told they have no records of my car being there and I can't send an email to them either ( I got blocked). Never came back to me again.
June 21, 2022
Unprompted review
Reply from Formula One Autocentres - Ashford
Dear Tet'ana,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
very poor !
took my car for service only to be told few hours later that service could not be carried out because had no air or oil filter for my car and were unable to obtain these and could i come and collect my car. no attempt to try resolve the issue ie source filters and re book service for another date , was a just a no we cant do service . surely this would of been picked up before the day of the service, i work for a CAT machine dealership and we would never go to service a machine without knowing we had all the relevant parts to complete the service . people warned me about using you but gave you the benefit of the doubt looks like they were right !
May 23, 2022
Unprompted review
Reply from Formula One Autocentres - Ashford
Dear Matthew,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
Friendly efficient service
Very happy with service - very friendly efficient service - nice guys
February 20, 2022
Unprompted review
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