Formula One Autocentres - Dunstable Reviews 

76
TrustScore 3 out of 5

3.0

192 High Street South, Dunstable, LU6 3HS Bedfordshire, GB


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Rated 1 out of 5 stars

Sadly a bad experience. Ordered two tyres through black circles to be replaced by f1 auto centres Dunstable, got there for my appointment time at 10. Didn’t start job till 11 - no point asking to book... See more

Company replied

Rated 5 out of 5 stars

Had the opportunity to do work experience with f1 dunstable. Had an amazing time and unlike other places they actually taught me how to do stuff like change tires,Oil changes etc. They really are v... See more

Rated 5 out of 5 stars

Whatever you are paying Dominic the manager at Formula one i suggest you double it. You are never going to find a more polite efficient friendly guy who puts the customers mind at rest. My car failed... See more

Rated 5 out of 5 stars

I was booked into the Dunstable formula one autocentre via tyresavings.com, who had sent me a booking confirmation and order reference. But when I arrived at the autocentre, there was no record of my... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • 192 High Street South, Dunstable, LU6 3HS, Bedfordshire, United Kingdom

3.0

Average

TrustScore 3 out of 5

76 reviews

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3.0

All reviews

(76)

5,074 reviews in the last 12 months

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Rated 5 out of 5 stars

Aircon regas and clean

Formula 1 Dunstable. Booked online for Aircon clean and regas. Dropped car off at 08.30am on the day. I could see they were already busy, but it was all done by 12.30.
Very polite service all round, good value too.
Been here before and know that generally you have to wait a while if they have a lot of cars in on the day. Best to leave the car there and go home to wait if you can.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

MOT and brakes fitted

Had my car's MOT done there and as a follow-up had my brakes fitted there as well. Despite having purchased the parts on-line, Dom (the manager) was very friendly and helpful to accept the work and kept me in the loop throughout the whole process. I would highly recommend the Dunstable branch of Formula One Autocentres for the teams professionalism and courtesy and will definitely be coming back.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Had the opportunity to do work experience

Had the opportunity to do work experience with f1 dunstable. Had an amazing time and unlike other places they actually taught me how to do stuff like change tires,Oil changes etc. They really are very friendly especially Dominic the manager. Dominic makes everyone feel welcome and overall good vibes and a great guy.

Thanks for the opportunity idrees

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very very good indeed

Very very good indeed. I received something that this industry very rarely provides: Friendly welcome, exemplary service, friendly and helpful service and a very competitive price.
No attempt to upsell for unnecessary components, patience and helpfulness in showing me everything I wanted to see to confirm and learn from-all in all probably the best service I have ever had from a tyre,exhaust, brake and servicing centre! Thanks, much appreciated.
Manager superb, Assistant Manager superb and 2 other staff were friendly and helpful-a rare find. Couldn’t recommend them highly enough!

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

Never Again.....

Where to start???!!! We bought my daughter's Mini in Friday 10 May to have one, possibly two tyres changed. All going well until the machine broke her alloy wheel. This was 18:00 on a Friday evening. We were told to source a new wheel, get it sent to F1 and they would compensate in any way they could. So, we found a wheel, ordered it online on our credit card and had it delivered to the workshop for Tuesday 14 May. It arrived Tuesday as promised and new tyres were fitted. We went to collect the car and you offered us a discount of £60 but still charged us approx. £151.00 for the two tyres - the £60 discount was the alloy wheel which you had broken and we had purchased!!! Work that one out!!! You treated us as imbeciles and did not offer any compensation for the tyres, the wheel or aggreviation you caused for the four days you had her car. Garages still have a reputation of ripping women off - have you restored the faith - NO!!! You've not only lost our business as a family but we will not recommend you to anyone. Your area manager would not even speak to us on the phone. I would love to hear any feed back you can offer.

May 10, 2024
Unprompted review
Formula One Autocentres - Dunstable logo

Reply from Formula One Autocentres - Dunstable

Dear Shelley,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Dunstable Branch: 5-Star Service from a 5-star team 😊

My car developed a fault while in the area and popped in to this branch to see if they could help, even though I didn't have an appointment. I have to say how very pleased I was with the service received from whole team. Everyone I spoke to was very polite and accommodating. They managed to find the source of the fault and fix it, with no inconvenience to me. I highly recommend Dom and the team, you'll be hard pressed to find better service anywhere else.

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

poor service. very bad experieice.

I went to change my car tyre at Dunstable branch, they broke my car alloy wheel itself while changing tyre, Its happened due to the poor condition of the machine, Now my car is kept at their centre until they get some old alloys for less then 70 pounds from Ebay,
no support from staff even its a mistake from their side. Im editing this review after 2 weeks, Its still not sorted i have visited again to replace they broke sensor now, again waiting for parts
Expected more responsibility on services and customer service. managers need more training to handle customers

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Top Guy Dominic

Top Guy Dominic! Really friendly, welcoming and helpful man. Efficient Service carried out for our VW Golf. Wouldn't go anywhere else. Fair price too. Highly recommend Dunstable Auto Centre

May 3, 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service

So lovely to meet staff who understand customer service. Good telephone manner and face to face contact. Politeness goes a long way. Always easy to comment on rudeness so happy to be writing a positive review.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from great staff

Took my car to the Dunstable branch. Great service from Dom and Will. Two front tyres were changed quickly with no problems and at a great price. Was sold tyres that suited me and not the usual expensive ones that other tyre places try and make you buy. Will deffinatly use this branch again.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Dropped a tyre off with slow puncture

Dropped a tyre off with slow puncture. Picked it up a day later, it only had a leaking valve, no charge. They could have fitted a new tyre and i wouldn't have known any different. Very friendly, helpful, trustworthy staff. Thank you, great team.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Very polite

Very polite, fitted me in quickly, good advice received from will and great customer service from dom thx

September 3, 2023
Unprompted review
Rated 5 out of 5 stars

These guys helped me out when I ordered…

These guys helped me out when I ordered tyres online but the Hemel branch had a problem with their tyre fitting machine.
They allowed me to collect the tyres from Hemel and have them fitted and front wheel alignment at the Dunstable branch immediately.
Fantastic manager, polite, knowledgeable and extremely good customer service to everyone who walked in.
Really impressed with all the staff, will only be going here from now on.
Excellent job guys.
(Ex car mechanic)

August 28, 2023
Unprompted review

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