Formula One Autocentres - Dunstable Reviews 

76
TrustScore 3 out of 5

3.0

192 High Street South, Dunstable, LU6 3HS Bedfordshire, GB


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Rated 1 out of 5 stars

Sadly a bad experience. Ordered two tyres through black circles to be replaced by f1 auto centres Dunstable, got there for my appointment time at 10. Didn’t start job till 11 - no point asking to book... See more

Company replied

Rated 5 out of 5 stars

Had the opportunity to do work experience with f1 dunstable. Had an amazing time and unlike other places they actually taught me how to do stuff like change tires,Oil changes etc. They really are v... See more

Rated 5 out of 5 stars

Whatever you are paying Dominic the manager at Formula one i suggest you double it. You are never going to find a more polite efficient friendly guy who puts the customers mind at rest. My car failed... See more

Rated 5 out of 5 stars

I was booked into the Dunstable formula one autocentre via tyresavings.com, who had sent me a booking confirmation and order reference. But when I arrived at the autocentre, there was no record of my... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • 192 High Street South, Dunstable, LU6 3HS, Bedfordshire, United Kingdom

3.0

Average

TrustScore 3 out of 5

76 reviews

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3.0

All reviews

(76)

5,173 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Booked in for a Air Con Regas and clean. Arrived on time and I was greeted with a good morning and a smile. My vehicle was taken in straight away and I sat in a comfortable waiting area. Once completed, I was asked to come to the reception desk and received my receipt. My car was brought out to me ready to drive away. So professional and friendly, really lovely customer service.

June 26, 2023
Unprompted review
Rated 1 out of 5 stars

F1 Dunstable

F1 Dunstable , went in for wheel alignment , couldn’t do fronts as they said they were seized and wanted £369 to replace , went to another garage £70 to un seize them and aligned and said backs have not been touched even though I paid to have them aligned …
Never again F1

June 6, 2023
Unprompted review
Formula One Autocentres - Dunstable logo

Reply from Formula One Autocentres - Dunstable

Hello Michael. We are sorry to hear of your experience and would like to speak to you about it. Please respond tto the request and the management team will get in touch

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Came in for an MoT, was advised to replace a tyre and rear brakes. Sam and the team ordered them swiftly (1hr delivery). I chose to come back the following day and was given a time slot to have the work done. Thanks for going above and beyond when I had a battery with low charge helping me get on with my day.

May 27, 2023
Unprompted review
Rated 1 out of 5 stars

You would think a simple task of fixing…

Formula 1 Dunstable. You would think a simple task of fixing a puncture could not go wrong! The guys saw me within an hour of contacting them to repair a puncture. Ok - they repaired the puncture - a simple screw in the tyre - but afterwards is where it goes wrong. When I checked the work I found the wheel trim would have fallen off if I had driven the car away AND one wheel nut was not even finger tight. The guy fitted the wheel trim with two ties but did not reclip the metal wheel trim retainer back in place - and he left the loose wheelnut loose. Absolute cowboys. I waited for over half an hour after the 'repair' whilst another car blocking me in was moved. The mechanics were more ingrossed in joy riding some of the cars, reversing at high speed and enjoying themselves. Later whilst driving on the motorway I discovered the wheel was no longer balanced. Invoice Document 066I243920 from 032 - Aylesbury. Avoid avoid avoid.

POSTSCRIPT
Customer Care made contact and I had the wheel balanced at the Formula 1 Stevenage Bolton Road depot. Prompt service and job well done. They confirmed the wheel was out of balance - removed two weights - a 65 and a 10 and rebalanced. Refitted the wheel, fitted the wheel trim and driving at 65mph no vibration. Well done guys. So - AVOID Dunstable - go to Stevenage Bolton Road instead as they are on the ball. Just a shame all get tarred with the same mucky brush. Would give Stevenage 5 stars - but this review is about the Dunstable branch so one star sticks with them.

May 22, 2023
Unprompted review
Formula One Autocentres - Dunstable logo

Reply from Formula One Autocentres - Dunstable

Dear David,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Tyres not there for first appointment

Tyres not there for first appointment. Then wrong ones for the second.
Two wasted trips, no calls prior.

May 22, 2023
Unprompted review
Formula One Autocentres - Dunstable logo

Reply from Formula One Autocentres - Dunstable

Dear Tom,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Absolutely awful

Really not happy with the customer service, booked the car for the service and after waiting for two and half hours now I am been told that they have been overbooked and either i have to wait for four more hours or choose different day 😅

May 10, 2023
Unprompted review
Formula One Autocentres - Dunstable logo

Reply from Formula One Autocentres - Dunstable

Dear Yogesh,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Booked a MOT

Booked a MOT. Was quick and explained what was done. Very friendly and helpful staff member (Sam)
Will definitely come back again and will recommend to friends

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Had a service on my car yesterday and had a great experience. Sam the manager ensured it was efficient & streamlined as well as making sure the quality of care was at a high level - which did not disappoint! Will be returning!

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent, F1 in Dunstable

Excellent! I took my car in at the F1 in Dunstable as I'm going on a long trip and wanted my tyres looking at. Unfortunately, I didn't take the names of the lads but they had excellent customer care skills, polite and helpful. They fully examined the tyres and said there was no issues with them and I was good to go. When I asked how much they said 'nothing'! Bless them, they were so courteous and wished me a good trip ;). I would highly recommend F1 in Dunstable they made my day! Thank you Boys!!

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

I was stuck with my disable child as…

I was stuck with my disable child as Sam was pulling the shutters down as my battery decided to die on me and lovely sam got the car going within a couple of minutes and didn't charge me out of the kindNess of his heart. Will deffo go back there in the future for my mot and service of my jeep kk

February 28, 2023
Unprompted review

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