Terrible service and customer service. Brought my car in at 12.30 for aircon regas, Nathan advised on phone when I booked my appointment with would be an hour. I was left in waiting room for 1 hour 20... See more
Company replied
Location
Switch locationUnit 6, Central Trading Estate, GL2 5HA Gloucester, GB
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See what reviewers are saying
I've just visited Formola One Autocentre Gloucester once again knowing each and every time I deal with the Gloucester team I'm mega impressed with the service I receive. Big shout out to Nathan who... See more
Was in a bit of a fix with our camper van fully packed for a trip.... But that was soon sorted by Gloucester formula 1 the gentleman got us sorted on a Sunday afternoon with a wonderful can do attitud... See more
Called f1 autocentres Gloucester as main dealer didn’t have an appointment for 3 weeks. Terry got me booked in the same day and advised a free brake check to identify the issue. He showed me the exact... See more
Company details
Written by the company
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Formula One Autocentres
Written by the company
- Trust Formula One Autocentres to bring you the best value in your town
- We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.
Contact info
Unit 6, Central Trading Estate, GL2 5HA, Gloucester, United Kingdom
3.4
Average
82 reviews
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Great experience
Absolutely ace, can always count on them to give me an honest answer, no scamming.
February 15, 2024
Unprompted review
Have been going there for years taking…
Have been going there for years taking my Passat, great customer service and always quick
February 3, 2024
Unprompted review
I never have any luck with tyres…
I never have any luck with tyres constantly finding screws in my tyres, I rang up at least 4 different tyre places in Gloucester and they couldn’t fit me in as it was Sunday, I need my car to get to work tomorrow, Luckily Chris Lane answered from Formula one autocentre such a friendly bloke, he told me to bring the car down ASAP and he will have a look to see if it needs a new tyre or puncher could be fixed, within 20 minutes tyre was sorted, the cost was free, I couldn’t believe it! Nothings free these days, Forever grateful and definitely will use you guys in the future for any of my car issues, Chris you life saver👍🏻
February 11, 2024
Unprompted review
I had tyre pressure warning come up on…
I had tyre pressure warning come up on my car went to check if I had puncture was very happy with Joe who took my car to a technician who checked my tyre and gave me reassurance that I was safe to drive home to mid wales and advised I needed to get back plate checked as it was coming loose this I am doing in my own garage. Staff were knowedgable and very helpful would reccomend
February 4, 2024
Unprompted review
Very helpful
Great experience in Gloucester today. Two new headlamp bulbs fitted. Fast, efficient service while we waited.
February 6, 2024
Unprompted review
Exceptional service
Got a puncture and being a Sunday limited to open tyre service centres and no one could fit me in until Monday. Took the car to my local Formula one garage and left it with them in the hope they could do it same day. They had a cancellation and did it for me that day. Excellent service and went above and beyond for me! Highly recommend!
December 3, 2023
Unprompted review
I ordered tyres
I ordered tyres, on line, which were at a competetive price and made an appointment at the Gloucester site to suit me. I arrived on time, courteous staff, job completed promptly, I left as a satisfied customer. What more does anyone need.
November 7, 2023
Unprompted review
New Tyres
Everything was on time. Very polite. Great service. No issues or concerns
August 12, 2023
Unprompted review
Had the Wife's car Mot'd Green C1😁
Had the Wife's car Mot'd Green C1😁
Was great booked on line and paid
Turned up 15 mins early as its listed.
Mot was done on time and done by a great Tester
Well done for great customer service. 👍😁
July 10, 2023
Unprompted review
Big thanks to Joe and the team!
Big thanks to Joe and the team for looking after my car and going to extra mile to help with a couple of other small issues whilst I was in getting a new set of tyres. I'll definitely be returning here in the future - the workshop is clean and tidy, and the staff are all very friendly and attentive.
July 6, 2023
Unprompted review
4 years on since last review
4 years on since last review. Service is even better and definitely a good welcome from Chris especially. Please pass on my gratitude from the jag man.
May 20, 2023
Unprompted review
Exceptional customer service
Exceptional customer service, reliable, accommodating and professional. Thank you so much for your help regarding tyres. Special thanks to Chris and Joe, and all the staff. Will be my first port of call in the future. Kind regards
March 1, 2023
Unprompted review
Car mot
The vehicle failed it's mot. Very efficient on getting parts for vehicle so car would pass mot, would use formula1 again. Staff were very helpful.
February 24, 2023
Unprompted review
Very good customer service from …
Very good customer service from Gloucester formula one centre . Happy with the repairing work.
Special thanks to the receptionist Chris
December 1, 2022
Unprompted review
1st rate service
July 18, 2022
Unprompted review
Formula One autocentres are pretty good…
Formula One autocentres are pretty good in general but it needs to be Gloucester Depot everytime
June 14, 2022
Unprompted review
Excellent
Excellent. Had two new tyres fitted and wheel alignment. Very friendly and helpful staff. Work carried out in timely manner. Stress free experience. Would use again
May 30, 2022
Unprompted review
May use AI-assist with repliesRead more
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Hopeless
I was at the side of the road for 2 hours, knew my ETA as was tracking recovery. Arrived at F1 and told I wasn't booked in, because they didn't know what time I'd be there. Then said would be 45 mins to an hour. I believed that to be from start to finish. When the car was untouched after 45 mins I was told that was how long it would take until it was looked at. Customer service is about managing expectations. The customer toilets were so disgusting they were a health hazard. No soap either. There was the well rehearsed mantra, I can only apologise. In the end someone, a manager? Took pity on me and got my car in. A thoroughly unpleasant experience.
May 26, 2022
Unprompted review
Reply from Formula One Autocentres - Gloucester
Dear Heather,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
Great service and value for money
Great service and value for money
Booked in for a service the day before, all work full explained run through. No surprises.
Highly recommend.
April 27, 2022
Unprompted review
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