Formula One Autocentres - Hemel Hempstead Reviews 

91
TrustScore 2.5 out of 5

2.7

Wood Lane End, Hemel Hempstead, HP2 4SE Hertforshire, GB


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Rated 1 out of 5 stars

Once again after my last review eventually after three weeks of trying I got through to someone (Sam) they booked me in just to get another phone call of excuses , after last time they had the parts b... See more

Company replied

Rated 5 out of 5 stars

I visited Formula 1 Hemel Hempstead and they were amazing, I know nothing about cars but they didnt make me feel stupid, replaced my starter motor on my BMW and because they were so lovely my car is b... See more

Rated 5 out of 5 stars

What an amazing Team at Formula One Autocentres Hemel Hempstead Sam whom runs the team and Unit is virtually indispensable as not only does he know his business thoroughly but also knows... See more

Rated 5 out of 5 stars

I rang in the morning to see if they had any appointments to change a ball joint, the lovely man Kyle told me to bring my car in the same day and he’d have a look. He went above and beyond to help... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Wood Lane End, Hemel Hempstead, HP2 4SE, Hertforshire, United Kingdom

2.7

Poor

TrustScore 2.5 out of 5

91 reviews

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2.7

All reviews

(91)

5,403 reviews in the last 12 months

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Rated 5 out of 5 stars

Brought my car down for tyres and…

Brought my car down for tyres and tracking, the team was professional. I was dealing with Sam, Centre manager, exceptional customer service also, spoke to the technician and deputy manager Harry. They were very polite, they brought me to the tracking ramp and explained why my tire was wearing on the inner edge they put it back to manufacturers specification. Very happy with the customer service and would recommend to everyone !

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

A helpful and honest service

Initially we came to formula 1 as it was open Sundays. When we arrived we were greated by Tony. He was so helpful. He went beyond to help us find a solution for our problem - explained what he thought was wrong with the car. We will definitely use this centre for all general maintenance/servicing purposes and MOT. Thanks Tony

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience at f1

Awful experience at f1. Fraudulently took money for services they didn’t carry out, was constantly lied to about said works, terrible customer service. Would strongly recommend avoiding. I definitely won’t be returning !!!

April 21, 2024
Unprompted review
Formula One Autocentres - Hemel Hempstead logo

Reply from Formula One Autocentres - Hemel Hempstead

Dear Steve,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

I visited Formula One Auto Centre Hemel Hampstead

I visited Formula One Auto Centre Hemel Hampstead two weeks ago and was very impressed with the expertise I received by the technicians and staff. I had two front tyres replaced and was also given advice how to make my tyres last longer and how to be safer on the road. Top quality Auto Centre I would highly recommend! A+++++

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Easy puncture repair

I was out and about when I got a puncture. Saw me straight away and fixed the problem, even though they were busy. Very good service.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

God Sent

As recently as forty eight hours ago, I was scratching my head dealing with the driver’s side window of my KIA Soul not working - it literally wouldn’t function, it went dead on
me without notice!
Well I had to start searching online for a fairly used one……..I visited “FORMULAR 1 AUTOCENTRE in Woodlane End Hemel Hempstead where I met a gentleman, soft spoken in the person of Sam, who
happens to be the manager whom upon explaining my situation got the ball rolling ASAP!
He right away helped me search online for the driver’s side window part that was needed having updated him with my vehicle specification.
The part required was identified which I paid for under hundred pounds.
Sam then requested that I contact them once this part reaches me and I got it within thirty six hours!
My vehicle was fixed and the window fully functioning.
I am just overwhelmed by the manner, empathy and the professionalism with which Sam owned my predicament and offered me this help of a lifetime!
I hereby recommend Formular 1 Woodlane , HP2 4RA to anyone who lives in and nearby. Their customer service is second to none as far as I am aware.
Kudos to Sam for a job well done……you are the best and God bless!

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Took my car in unplanned after awful metal scraping noises were happening suddenly, was well looked after and they kindly squeezed me in to take a look, quickly informed me of the issue and that it had been repaired. Will 100% be back, I’ve had awful experiences with other garages in the past and was so nice to have such a positive experience!

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

MOT & Retest

Fantastic service from start to finish took my car in for MOT on Wednesday and sadly it failed on two things. I took my car away with very clear information to what was needed to be done to the car.
Extremely clear and informative that allowed me to get the correct items that was needed to fix it. I took it back for a retest today Friday that it passed the MOT
Professional and friendly service will definitely be using them again

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

Won’t be returning.

Used before and were OK. Booked a two tyre change online, turned up and the place was carnage. The tyre changing guy had quit! If the remainder of the team worked as hard as they moaned/swore…..they’d be millionaires. Clearly a poorly run business from the top. Fella in the garage was nice enough but running around with his head on fire. Though the tyres got done (eventually and no where near my booked slot), I won’t be returning.

December 15, 2023
Unprompted review
Formula One Autocentres - Hemel Hempstead logo

Reply from Formula One Autocentres - Hemel Hempstead

Dear Chris,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

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