Formula One Autocentres - Hemel Hempstead Reviews 

91
TrustScore 2.5 out of 5

2.7

Wood Lane End, Hemel Hempstead, HP2 4SE Hertforshire, GB


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Rated 1 out of 5 stars

Once again after my last review eventually after three weeks of trying I got through to someone (Sam) they booked me in just to get another phone call of excuses , after last time they had the parts b... See more

Company replied

Rated 5 out of 5 stars

I visited Formula 1 Hemel Hempstead and they were amazing, I know nothing about cars but they didnt make me feel stupid, replaced my starter motor on my BMW and because they were so lovely my car is b... See more

Rated 5 out of 5 stars

What an amazing Team at Formula One Autocentres Hemel Hempstead Sam whom runs the team and Unit is virtually indispensable as not only does he know his business thoroughly but also knows... See more

Rated 5 out of 5 stars

I rang in the morning to see if they had any appointments to change a ball joint, the lovely man Kyle told me to bring my car in the same day and he’d have a look. He went above and beyond to help... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Wood Lane End, Hemel Hempstead, HP2 4SE, Hertforshire, United Kingdom

2.7

Poor

TrustScore 2.5 out of 5

91 reviews

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2.7

All reviews

(91)

5,445 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Had an issue with my car, called up the Hemel branch, and was dealt with promptly and professionally. Can't thank Sam enough for fixing it ASAP, would recommend highly! will be returning!

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I realised I had a puncture and managed to get an appointment at Formula 1. Keegan was really helpful and polite on the phone and was the same in person when I came to the appointment. He and his team said my tyre was not repairable (which I had expected due to the location of the damage.) He was very amenable about putting on a replacement tyre which I had brought with me. The Formula 1 in Dunstable has said that they were unable to fit customer's own parts so I was delighted that this branch had a different policy. They fitted my tyre and charged a reasonable price. I was very happy with the service and would recommend this centre. Keegan was very friendly and helpful and provided good customer service.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service from Keegan and Sam! Fitted me in with extremely short notice despite calling 4 or 5 other garages within the area. When I arrived Keegan was friendly, welcoming and extremely helpful. Fixed the car with no issues - would definitely recommend for your any of your motoring needs!

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful service

Absolutely dreadful service at the Woodlane, Hemel Hempstead branch. Had to have a new tyre fitted which I'd ordered on-line and made an appointment for 10am to have it fitted. Was kept waiting for over an hour and when I drove away within 10 mins my TPMS warning light came on. Took it back and they said they'd fixed it, which they hadn't as it came back on as soon as I restarted the car. Will never let them touch my car again.

November 23, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely incorrect

Absolutely incorrect. I had an online MOT appointment, two hours before the appointment I got a call from the service that the machine was broken and they canceled my MOT. I'm still waiting for my refund now 11 days and no one is doing anything. I called customer service several times and each time they tell me that they will return the money within 5 days, but I'm still waiting. I don't recommend

October 13, 2023
Unprompted review
Formula One Autocentres - Hemel Hempstead logo

Reply from Formula One Autocentres - Hemel Hempstead

Dear Valentina,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Cancelled MOT with no warning and still charged

Arrived for my 8:30 MOT at the Hemel Branch on 19/07/2023 to be told the tester is on Holiday for two weeks and all MOTs are cancelled. Not only did I not receive any prior notification, I got sent an email reminder on the 18th saying not to forget the appointment. Furthermore, in order to get my money back I had to ring customer services myself where I received no apology.

Never used them in the past and I never will in the future. Zero trust in the company.

July 19, 2023
Unprompted review
Formula One Autocentres - Hemel Hempstead logo

Reply from Formula One Autocentres - Hemel Hempstead

Dear Callum,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

I visited Formula 1 Hemel Hempstead and…

I visited Formula 1 Hemel Hempstead and they were amazing, I know nothing about cars but they didnt make me feel stupid, replaced my starter motor on my BMW and because they were so lovely my car is back with them today to check an issue with my brakes. I will continue using them. brilliant service, Kirsty xx

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

I recently visited Formula One in for tyres replacement, ordered online Michelin tyres

I recently visited Formula One in Hemel, for a tyres replacement, and I must say that I was thoroughly impressed with their exceptional service. From start to finish, the experience was smooth and hassle-free, making it one of the best auto service encounters I've had in a long time.

The tire replacement itself was executed with precision and efficiency. The technicians displayed a high level of professionalism, carefully handling my vehicle and ensuring that the installation was done flawlessly. They worked swiftly, yet with great attention to detail, ensuring the tires were balanced and aligned correctly.

One aspect that truly stood out was the commitment to customer satisfaction. The staff went above and beyond by providing me with valuable information on tire maintenance.

In terms of pricing, I found their rates to be competitive and reasonable, especially considering the top-notch quality of their service. The overall value for money was exceptional, and I left the establishment feeling like I received premium service without breaking the bank.

To sum it up, I wholeheartedly recommend Formula One Autocentre for their outstanding tire replacement service. They combine expertise, professionalism, and a genuine dedication to customer satisfaction. If you're in need of new tires and want an experience that exceeds expectations, look no further. I'll definitely be returning for any future automotive needs.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

100% recommend

Second time I've used F1, both times they have fit me in on the day to fix the punctures in my tyres. Fixed them there and then, quickly and efficiently!
Would 100% recommend.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

F1 have carried out MOTs on my car and my wife’s both with excellent service. Yesterday they discovered a nail in a tyre, this morning I took the car in and they did a puncture repair while I waited. We’ll done.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Puncture repair

I called into Formular One this morning to see if they could book my car in to repair my tyre which had a nail in and was constantly going down and the very helpful young man said "sure come back at 2.00pm.
I went back at 2.00pm and the guy said "just take a seat and he would get someone to have a look at my car".I waited about 10 minutes and was beginning to wonder if I had been forgotten but then I noticed my car had gone and a few minutes later the guy came out and said "all good to go.
When I asked him how much I owed him he said "no charge" which surprised me but I was eternally grateful and would recommend Formula One any time for price and service and reliability and will use them more in the future.

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

I rang in the morning to see if they had any appointments to change a ball joint, the lovely man Kyle told me to bring my car in the same day and he’d have a look.
He went above and beyond to help me, being a young woman and not having a clue about cars, he talked me through everything thoroughly, telling me what the problems were and advising me on everything.
He gave me a quote and also gave me a discount!
I can’t fault this garage, they were friendly, smiling and wanting to help me!

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Friendly polite got my car seen same day which was great. Puncture repair done nice an efficient, will definitely use again and recommend to others

May 8, 2023
Unprompted review

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