Formula One Autocentres - Leicester (Wigston) Reviews 

Booked an MOT for 4:45pm and arrived 10 minutes early as requested. We were then left waiting for around 90 minutes with no updates, no explanation and no apology, before eventually being told the MOT tester had “run out of time” and the MOT couldn’t be completed.

We were told the car would be ready by 11:00am the following day, but it wasn’t. After chasing the branch we received inaccurate updates, and eventually discovered the car had been sent to another MOT testing station without our knowledge or consent. This resulted in multiple unnecessary journeys, hours of waiting and a significant amount of wasted time.

The most disappointing part wasn’t that things went wrong – mistakes happen. It was the attitude of the staff. There was no ownership, no genuine apology and little regard for the inconvenience caused. Being told “I’m just the messenger” after waiting 90 minutes summed up the experience perfectly.

We also received incorrect advice about MOT expiry rules, and I was concerned by the handling of customer information and vehicles while we were there.

Overall, what should have been a straightforward MOT turned into two days of disruption, additional travel and frustration. Unfortunately, based on this experience, I wouldn’t return to this branch or recommend it to others.

The company has ripped my mum off numerous occasions. As my mam knows nothing about cars. She took it in for a mot and ended up leaving with work to be done costing over £700 and it still passed it mot and they stated work to be done which was a mot failure so I done some research and my mam has had the work done for £140 will never let my mam use this company also they lost her service record too. I would give this company no stars but, you have to leave one to give a review

I booked my full annual service and a fuel saver for my 2016 Qashqai for 02/05/2026 Leicester Viking Road branch. They did NOT change my pollen filter and they quoted me £1,260 for work. I took my car someone else for the work and I found that they broke 2 clips under my bonnet which they failed to mention and instead glued and put in a random DIY screw. I have only had Formula One do all the work on my for many years. When I took my car there last year, again I took it for a full service but they quoted me almost 900 for work which I accepted as I could pay it over 4 months. When I left, I noticed a sound coming out of my passenger side which I was not getting before but they failed to address the issue and instead fobbed me off saying nothing is wrong. I had always taken my car to Formula One Viking Road Leicester but close mates were telling me never to take it there but I thought they were doing a good job but turned out I was getting ripped off at every occasion. Formula One Viking Road has lost me as a customer of many many years now. They are a total rip off and never accept blame for something they have caused and instead wanting to charge me for something they have caused. EXTREMELY UNHAPPY CUSTOMER

I attended with concerns about my vehicle left with the garage upon return the manager Geoff gave me a thorough explanation and diagnosis of my vehicle and advised my best options was very helpful and understanding and welcomed any future advice of having a vehicle checked I will keep them in mind in the future great service Thankyou formula 1 x.

Absolutely disgraceful service. This garage never carried out a MOT which it was booked in for leaving me unknowingly driving without a valid MOT. This isn’t a small mistake — it’s dangerous, irresponsible, and completely unprofessional. No communication, no accountability, just sheer negligence. Avoid this garage at all costs.

Avoid this garage as much as you can. They can't even fit the tyres properly. All tures are loosing air after they fitted them. So I need to pay to refit them again. They also charged me nearly £100 for tracking and they completly destroyed it. Car is dangerously pulling to the left and steering wheel is to the right. Bunch of inexperienced technicians

I come this morning to change my front tyres I went inside said hi and waiting about 7 minutes to be served the guy was behind the computer I was waiting again not been served at all I went outside found another place which straight away welcome me and ask me what they can do for me simple question and after been served they waved say goodbye was absolutely great service there.Please avoid this place very poor customer service they don't care about you never again....

Do not trust them. Mot booked for 2:30 still hadn’t heard anything from them by the following morning. Called 4 times each time the call ended after 10 mins of being on hold. Walked to the garage and was told that work needed doing. No apologies. Customer service is shocking! They had a completely random number for me so reconfirmed my correct number. Agreed to pick it up the following morning at 8:30 and agreed price. Got there the following morning only to be told that no mot re test had been done as they were so busy yesterday and late finishing the work on my car. I was told it would be done will be 10-15 mins. 45 mins later told no work had been completed on it the previous day. I received no calls to advise me of this and when I asked why it had taken him 45 mins to tell me he said he had to speak to his boss! No other explanations given, no apologies or offer of recompense. poor attitude of staff. There were also other customers annoyed at them for not completing work correctly or at all. When I drove the car away they had tampered with parts of the engine leaving wires exposed. Untrustworthy. Do not recoomend. Should have see red flags when I dropped my car off and another customer was complaining.l tit he area manager and he really didn’t seem bothered at all, so no point in even complaining. Claim family businesss and I quote from a poster from there officer “customer care is extremely important to us”and they are “committed to bringing the very highest level of customer care” RUBBISH. Avoid avoid avoid !!!!

Always found the guys to be courteous, helpful and knowledgeable. We use the centre for all our vehicle needs as they’re also competitive on price for all works and parts.

Excellent service from AJ as usual.Great customer service and positive attitude.won’t hesitate to use the wigston branch again.

PLEASE THINK TWICE before using this garage!
I swore I would never use this garage again after the last time. They offered me a discount to try them again and a lot of apologies!
My son took his car to get diagnosed at Formula 1 Wigston (against my advice) ans his engine warning light was on. Yet again they have messed up.
He took it there on Wednesday 13/11/24 and was told it was a sensor problem and he needed a new one. He was told to take the car back in of Friday 15/11/24, which he did and he was told the part was ordered on the Thursday and hasn’t arrived. He took the car back in on the Saturday as requested to be told they didn’t have the tool to do the job and to bring the car in the next day (yesterday). He did that and was asked if he knew the location of the sensor that needed changing as they didn’t know. Obviously not being a mechanic he didn’t know. Surely you take your car to the garage and pay for a service as they are supposed to be the professionals that know about these things????
Anyway he has taken the car back into the garage this morning to be told that even tho they have been paid, they have mis diagnosed the problem!

Nothing to much trouble so helpful ! Fantastic service.
Made to feel at ease and got my car in for emergency work straight away ...highly recommend Wigston, Leicester branch

Friendly, professional service, fair prices

Awful customer service. Took my car in for a simple diagnostics to the Leicester branch where I was told to arrive early morning. No phonecalls or updates for the whole day so chased up several times to then be told it'll be looked at the next day. On the next day still no phonecall so chased them another 3 times to then be told its not even been put on the ramp. This is utterly unacceptable from Formula One, I collected my car and went elsewhere and had the issue sorted within 30 minutes. Absolutely shoddy management in this place who just make up things as they go along.

Went to the Wigston branch and I cannot praise Ajay and his team enough, my car was out of action for nearly 2 weeks waiting for another mobile firm to repair it but was struggling with them to identify the parts and fit me in. Fast forward to today, I get my car taken down and Ajay with his amazing team were able to get me in and back on the road the same day. Level of service is impeccable, and I would highly recommend them.

Aj is an arrogant rude little man and his staff lie , after not fixing my car I got it back with a cracked windscreen which was reported and was told to get quotes which I did and returned to a member of his staff who okayed this and said send the invoice which they now say take us to court ,not only that didn't even put the skid plate bk on ,absolutely useless ,couldn't fix it ,broke something else then refuse to pay for their damage, sad little man

AJ AND TEAM great service and honest opinion and best price thanks

AJ and the team are amazing, they always give me their honest opinion on what needs to be done and they get the job done at a great price. Their workmanship is brilliant and very efficient. I would highly recommend them to anyone.

Great service from online booking to collecting car after MOT and service completed. Great price aswell. Would definitely recommend and will use again in the future.

Thanks AJ and team for replacing my starter motor for my Suzuki Swift. The service was swift and efficient with an excellent price. I was a customer of Formula One for 10 years and then changed garages due to moving house. What a big mistake that was! Will be using these guys again from now on. I would recommend them to anyone. 😁