Formula One Autocentres - Milton Keynes Reviews 

honest garage and reasonable price!!!

Great customer service and support, specifically from Jared’s in the MK branch.

We had what appeared to be a slow puncture which was actually a rim defect. Jareth reseated and all has been great since - with no charge, incredible these days when everything is so expensive.

Thank you Formula One.

I have used F1 Autocentres for many years, but over the past couple of years their responsiveness and customer service has declined alarmingly. My car was booked in for a service and MOT and when I dropped it off I asked what time the MOT was; the reply was 1:30.
In the past they were always very good at calling up to report any problems, or to say the car was ready. The last couple of times I have had to call them. So I called at 4:30; eventually (after several minutes) the call was answered to the sound of raucous merriment at the other end, so loud I couldn't hear what was being said. Eventually, they denied having my car, but at the 3rd attempt agreed they had, but it was only just going for MOT. When asked why, i was told "they were busy". So I call again at 5:20 (they close at 6pm and it would take me 20+ mins to get there): "yes, the car was ready" - they hadn't called me. I asked if everything was ok, and got a very garbled answer, but the summary seemed to be yes. So I go to pick the car up. It took them 15 minutes to process me, with nobody else there to serve. The person speaking to me disappeared and somebody else eventually took over. I was given the MOT report (it was ok, with a few points to note) and until I asked there was no attempt to talk me through it (they always used to do this). And until I asked, I wasn't offered an invoice or receipt (I had paid in advance). This doesn't instil much confidence that they have serviced the car properly.
So was it terrible? No, but not good, and off-putting and nowhere near the service they used to offer. I will look elsewhere in future.

They deserve a minus 100 rating.
Your Milton keynes branch is not fit for purpose.
What time do they open 9ish or what ever time the staff actually arrive.
Totally incompetent .
2.5 days just to fit a headlight bulb.
They accept work even though they have not got the tools to do the job .
They are not brake specialists at all as they do not have the tools to fix brake pipes.!
I pulled my car out of there as after 2.5 days instead of doing all the minor repairs they had only fitted 1 headlight bulb.
Totally incompetent .
The Technicians are good but lack any decent management.
ADVOID

Milton Keynes branch
Took my car today for a quote after an astronomical quote from BMW dealership, what can I say Murray got it up on the ramp and had a look, ended up that none of the work was needed, he walked me around and showed me the bits that I had been told needed doing and explained why everything was ok and what it would have looked like if it needed doing, all in all saving me a packet, fantastic open and honest service,

Don't bother. They'll only damage something else in your car and leave you to fix it. What a joke of a service. My expectation of service from this company was so high but I was let down. I Had my car serviced by them in December 23 which was returned with dashboard still indicating the car required servicing. Not just that! My Land Rover dealership advised with video evidence after my next call back and their routine check ups that the air intake pipe on my car had been damaged. Because Formular One Autocentres is the only place the car had ever been taken to, I reported it to them and have been tossed back and forth since then. Last time I called, their area manager Mark told me it may have been damaged by the dealership and left me on hold for over half hour after asking me to call back when his engineer returns from holidays.

This was my first experience with F1 Autocentre at Bletchley MK and I wasn't disappointed. After a brief wait, a friendly young man called 'Tyler' asked if he could help. I mentioned I was having a new tyre fitted but wondered if he would be good enough to reseal the opposite tyre around the rim as it was losing some pressure. "No trouble said Tyler, I don't see why not" and sure enough he was on to the job straight away.

I must say, the guys at F1 Autocentre - Bletchley MK are a funny bunch, in a good way of course! Whilst waiting I was treated to a rendition of 'We Wish you a Merry Christmas', the whistled version, even though it was only August!! You can't beat a bit of workplace comradery, these guys were efficient but also knew how to have a laugh with each other and this certainly made for an entertaining 20 minutes. It put me at ease anyway.

I'd like to thank Tyler for his attention to detail and willingness to please the customer, he did all that was asked and even cleaned the wheel of his finger marks afterwards, that's a first for me. If only other garages were so proud. Thanks chap :)

Booked online for service.Tried phoning them during the day to check progress but the phone just kept ringing out. Tried collecting the car, was told that it hadn't been touched and that they had tried to phone me. That is not the case.Booked it
in again for the following week, checked the day before that all was OK and told in person that all was fine. Again told when delivering that the job couldn't be done as no staff. 4 or 5 men were inside the workshop!
Needless to say, will definitely not use this company again. Just hoping that the promised refund will appear

Got a puncture in Milton Keynes, we do not know the town and found you via Google, as thankfully open on Sunday.
Found the man in reception, who was dealing with another customer on our arrival, ignorant. He ignored me totally even after customer left, not even an acknowledgement of my presence.
Finally he did speak, and consulted the computer, only to tell me with lots of deep breaths and sighs, that he doubted he could fit us in.
Finally her offered an appointment at 3.30- 3 hours later!
I realise it was Sunday staffing, however the place looked almost empty of customers!
I didn’t have much confidence on first impression, and felt almost relieved that he could not help.
We went to nearby Halfords and found the service and professionalism totally superior to that at Formula One.

Many items changed and informed all repaired. In less than a year (whilst the parts were still under warranty) the garage in question told us that they couldn’t do anything further and it was a problem that could only be resolved by the car dealer. This was rubbish as the parts were under warranty still. We are still now (another 6months on) having to get parts still changed that we were told were brand new, costing a fortune. The exhaust for example we were told had new parts and was checked by another garage recently and found that the garage in question had used bathroom sealant to seal the joints of the exhaust repair. This is supposed to be a large company with multiple sites working like a local amateur car garage.

Lee Barrow at the Formula One Auto Centres in Bletchley at 12 dane Road is an exceptional Branch Manger and skilled senior mechanic. He went above and beyond to take care of my car and made sure everything was sorted out. His dedication and commitment to his work are truly commendable. I highly recommend Lee Barrow for his outstanding service and expertise. Thank you, Lee, for going the extra mile!"

Bletchley autocentre was a great service and was extremely quick and pleasant.

Thank you Alex

Took my wife’s car to Milton Keynes for an MOT today. It failed on a few points that were repaired at the centre however one of the issues was initially thought to be a main dealer repair only. I have to say Murray went well above and beyond to try a fix the issue for me which he did. This saved a separate visit to the main dealer and was a huge relief. Murray was so kind to take the time to help and it was really appreciated. Thanks again Murray.

I was in a desperate situation with the brakes on my van later in the afternoon. I drove in to the Bletchley branch and was offered to be seen that day if I could wait for 30 mins, what a godsend.
Lee was very knowledgeable about my predicament and even after advising me it was a fault that he couldn't fix today, he still heard my plight and spent 15 mins bleeding my brakes to humour me and show they didn't just need bleeding.
All the staff there were polite, helpful and made me feel that it was no trouble at all, even though they could not help me.
And at the end, once they had convinced me it was a much bigger problem, they refused to charge me anything.
Fantastic, genuine people that certainly deserve very much high praise and recognition.
Only sorry they were fully booked and I needed my van fixed sooner because they certainly deserved my patronage.
Many thanks to Lee and the rest of the staff that enquired to see if they could help.

Excellent service! MOT done promptly and professionally.

I had a tyre that was going down quite quickly when I was on my way to Milton Keynes and so I stopped at the garage to see if they could help. I asked if they would see if there was a puncture and if it’s was repairable and if not if they could swop the tyre for the spare one. The member of staff was extremely helpful and had a look and showed me the puncture and then arranged for it to be repaired. I was very impressed with the service and the kindness and helpfulness of the staff and was soon on the road again.

Ridiculously expensive! They wanted £91 just to change over to winter tyres. I went elsewhere!

I don't normally leave reviews but...

I have used these for a few minor jobs and never had a problem, so I took my car in for a service yesterday.

Very impressed, all staff very polite and the MOT engineer was very thorough. Good advice and very quick.

I would have no problem recommending them to a friend.

Formula One Milton Keynes - Awful service - Booked and paid (on-line) for a new tyre to be fitted 10am 5th Nov. Get down there for 10am, just to be told they have no fitters to fit tyres - and couldn't tell me when a fitter would be available (couldn't give me a refund, as booked online)- wasting my time/my diesel Etc (and still got my money)- went to Kwik Fit Bletchley - The staff there couldn't be more helpful - no need to book, done it there and then - priced matched Formula one - Formula one has lost me as a customer - won't go back there again

Two positive recent experiences over the last couple of months (MOT and Service). On both occasions Leo demonstrated a refreshingly fantastic understanding of what constitutes excellent customer service. Thank you.