Formula One Autocentres - Salisbury Reviews 

81
TrustScore 4 out of 5

3.9

Corner Site, Salisbury Business Park, SP1 2TJ Salisbury, Hampshire, GB


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Rated 5 out of 5 stars

Ryan and Rami in Salisbury saved my day today!! I cannot thank them enough, particularly Ryan. The cap had come off my water reservoir. Despite it being the end of the day, Ryan came to where my car... See more

Rated 5 out of 5 stars

Ryan and the team have always been helpful and reliable when needing any work done. Very friendly, communicate well and do an excellent job. Have no hesitation in recommending and are my first choice... See more

Rated 1 out of 5 stars

***Update after feedback*** I will not be using your business again, dishonesty goes no where in my world. I placed an order online with Formula 1 and called to ask if I could collect th... See more

Company replied

Rated 5 out of 5 stars

I would like to thank the young lad at the garage in Salisbury. My family were on the way down to Center Parcs on Tuesday morning and it came apparent that I needed my car looked at urgently as someth... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Corner Site, Salisbury Business Park, SP1 2TJ, Salisbury, Hampshire, United Kingdom

3.9

Great

TrustScore 4 out of 5

81 reviews

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3.9

All reviews

(81)

5,289 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick service to save distribution to my trip

I would like to thank the young lad at the garage in Salisbury. My family were on the way down to Center Parcs on Tuesday morning and it came apparent that I needed my car looked at urgently as something was dragging along the bottom. The chap took a look straight away and fixed the problem within 10 minutes which meant we could get back on with our Journey without too much distribution. If this could be passed onto him somehow that would be great as I didn’t take his name.

December 27, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost…unless you are desperate!!!

On 26.7.2022 I booked online an MOT and interim service which I paid upfront for. The booking was for Sunday 7.7.2022. On Saturday 6.7.2022 I received an email at 08.30hrs reminding me of the appointment. So far so good. However at 17.11hrs Barry from Salisbury called me to say they couldn’t do the service element of the booking because they wouldn’t be able to get parts!! He offered me an alternative date of Wednesday 10.8.22. I duly brought my vehicle in today as soon as the branch opened to be told once again that they couldn’t do the service element because they only had an MOTer and a tyre fitter in!! Once again they could split the job or rebook it all for another day. I took the rebook for Monday 15.8.2022 but afterwards had second thoughts and cancelled and requested a refund via their central customer services.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

I took my car to Formula 1 Autocentres for an MOT this morning and I can highly recommend them. The staff are friendly, very competent and nothing is too much trouble. Outstanding service. Thank you.

July 21, 2022
Unprompted review
Rated 2 out of 5 stars

Judge for yourself

Judge for yourself. On the plus side, the work was done quickly and the MoT was competitively priced.

However, for a Citroen C3 Mk1, a common car which is generally easy and cheap to work on....
Change set of front brake pads : £96.49
Change front brake discs : £194.21
The main supplier to the trade sells the same pads at about £31 a set, the discs at £59 a pair. Including VAT. Retail.

I question this and am told that the job pricing is controlled by HO - they just select from a job menu which includes parts AND labour.
This means that both of these are treated as if done individually, while any competent mechanic knows that doing a disc change while also changing the pads should add no more than 10 minutes each side to the job.

Add a (budget) tyre replacement at £72 with balancing EXTRA at £12.50.

Unhappy? What do you think?

July 19, 2022
Unprompted review
Formula One Autocentres - Salisbury logo

Reply from Formula One Autocentres - Salisbury

Dear Tony,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Having been refused a simple procedure…

Having been refused a simple procedure on my car at Halfords, I popped into the Salisbury branch of Formula One Autocentre. The guys were so lovely and did the job there and then taking no more than 10 minutes. They even reversed my car back out as I am useless at reverse . Thank you all so much, I would definitely recommend you

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Really helpful

Salisbury Branch Really helpful, cheerful, excellent service, I went in with a flat tyre, and knew that I needed to replace 2 tyres, I was seen immediately and left within the hour with 2 new tyres and a smile. will definitely use this branch again.

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

Salisbury Branch.

The guys at the Salisbury Branch are superb.
Really helpful explaining my full service and MOT every step of the way. Found them by chance in lockdown when I had a puncture and they were so efficient then too.
Date in my diary for breaks and tyres check to keep everything up together for another years trouble free driving. Thank You Team Salisbury.

January 26, 2022
Unprompted review
Rated 1 out of 5 stars

Booked mot and interim service.

Booked mot and interim service.
Dropped car off at 8.30 and was told mot would be done first then service. At 12.24 was called and informed that the mot would not been done and to collect the car in 45 minutes as they was still working on the car.
I would of cancelled the booking if informed that the mot would not be done.
I would not recommend or use again.

January 20, 2022
Unprompted review
Formula One Autocentres - Salisbury logo

Reply from Formula One Autocentres - Salisbury

Dear Paul,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

saved the day for me and my family 10/10

unfortunately after visiting the new forest with my wife and two young children, we had found that one of my tires had a nail in it which was causing my tire to go flat. after trying to temporarily fix the problem myself with tire foam. we had managed to make it to this garage. they first stated that they was going to close soon, but after finding out that i had two children in the car, they offered to help me straight away with amazing customer service. they fixed the issue quicker than what it would have taken to wait for the AA to arrive. the quality of service i received at this store has definitely made me want to use their services again.
10/10 for the professionalism from the staff and how friendly they were to me anf my family.

January 15, 2022
Unprompted review
Rated 1 out of 5 stars

Incorrect pricing then no follow up correct pricing

Utterly useless waste of my time F1 autocentre in Salisbury Clearly fitting an EGR valve is too hard for them This website ( whocanfixmycar )quoted me £277 for an EGR replacement Went to garage to book in as didn't answer phone, told price was too cheap and they will get quote 4 days later hadn't heard from garage, rang Emily at Head Office to discuss why quote was regarded too cheap and not heard from garage She assured me she would chase Salisbury garage and get them to sort it and she was dissapointed in the level of service provided Despite this , still no contact many days later , given up with them and pursued the work elsewhere

December 13, 2021
Unprompted review
Formula One Autocentres - Salisbury logo

Reply from Formula One Autocentres - Salisbury

Dear Phil,

I understand you have now been contacted by our Salisbury centre and that our Customer Care Team has explained the whocanfixmycar.com quotes to you. As stated on their website, ; "All quotes are indicative; please confirm the price with your mechanic before work is commenced".

We do offer a price promise guarantee, whereby, we guarantee to beat any cheaper like for like quote once verified. Full details are on our website.

Regards
Customer Care

Rated 1 out of 5 stars

Appalling service!

Appalling service!! Booked in for mot and service arrived at 8.40am and told I would have to rebook as I was 10 min. Late. ( I was told to leave the car by 8.30 as they may need it all day) I took this to be just a request it was not an actual appointment time as they certainly would not have needed it all day, it was only a short service.I told the lad in reception what he could do with his rebooking and had the work carried out at Halfords autocentre.

October 12, 2021
Unprompted review
Formula One Autocentres - Salisbury logo

Reply from Formula One Autocentres - Salisbury

Dear Mr. Sainsbury,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service from Salisbury F1 Autocentre. I had a problem with my brake lights, and having taken it to 2 other garages with no luck, I went to Salisbury F1 Autocentre. They looked at the car straight away, and found a loose connection which they rectified for me, and didn't charge me a penny! I will definitely take my car back there in future.

October 15, 2020
Unprompted review

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