AVOID Stevenage London Road Branch. Completely useless. Booked car in to have 4 new tyres online. Arrived handed keys wasn’t made aware of any issues. Waited over an hour before being told they was un... See more
Company replied
LONDON ROAD, STEVENAGE, SG1 1XF HERTFORDSHIRE, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
AVOID Stevenage London Road Branch. Completely useless. Booked car in to have 4 new tyres online. Arrived handed keys wasn’t made aware of any issues. Waited over an hour before being told they was un... See more
Company replied
My husband and I were on our way home with our weekly food shop, when our bonnet open warning alert started sounding. The bonnet was firmly shut and google had no answers....We pulled in and asked the... See more
The staff were amazing, they are always super helpful and take the time to explain what might be wrong with my car and give the best advice and fix the issue. I moved further away but always travel to... See more
Thank you to the Stevenage branch!!! John and his team were brilliant!! I had a knocking noise at my left back - thought it was shocks or related!! Turns out Kwikfit never replaced tools after a tyre... See more
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Written by the company

LONDON ROAD, STEVENAGE, SG1 1XF, HERTFORDSHIRE, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Formula 1 London Road boys were excellent drip tray underneath my Vauxhall Insignia was hanging off so pulled into autocentre asked if they could help young guy in reception was really helpful they did it straight away never charged me either.
Very pleasant staff. Great prices too. But, nearly 2 hours to change 2 front tyres is way too long, even allowing for the fact it was busy.
Brought my car in for a service and MOT, the manager there Chris was extremely helpful and I would 1000% go there again and recommend to friends and family huge thanks to Chris!!
The service was excellent as always. Thanks to workshop Chris and Qays. Your professionalism is very much appreciated
Great guys fast service. Especially Chris and Chris.
Quick and efficient puncture repair service. Was happy to book it in on the same day.
Fantastic, honest service and very well explained. Very highly recommend.
Super friendly and useful staff explained all the issues with my car and fixed them in an quick and efficient manner and received a call within the same day to collect my vehicle
Great service helpful staff needed tyre pressures doing which seemed not to be a inconvenience would definitely return again
Thank you to the two Chris's for helping a 'damsel in distress ' and doing so in a friendly helpful manner.
Brilliant service at Stevenage Branch, London Rd. exceptional service by staff, lovely people who where under a lot of pressure as staff shortage. Lovely manager who was very jolly
If I could give it no stars than I would. I had an appointment at 10am for two tyres and was told it would be an hour. I'm still waiting 2hrs 30 minutes later and the car still hasn't been finished. They give you no explanation, for the amount of time it's taken. Yes it's busy but really, tell the truth on timings and keep the customers updated. Shocking service!

Reply from Formula One Autocentres - Stevenage 2
Booked in for a service and MOT at the Stevenage branch.
I was intending to arrive at 8.30am, but bad traffic meant arrived at 8.50am.
When i went to check in I was then immediately told, by a rude and abrupt manager that i was 20 minutes late and that all MOT jobs had to be there by 8.30 latest.
Unbeknownst to me, clearly all work is done in that first 20 minutes of the day and therefore there was nothing that could possibly be done. next available appointment was over 2 weeks later.
I suspect they had overbooked and were looking for a way to cancel jobs.
I had been warned not to use FormulaOne, and will certainly not be returning.
I actually booked in at the local Ford Dealer within a week and for less money.

Reply from Formula One Autocentres - Stevenage 2
Great attentive customer service from the team and Shaun technician.
Walk in emergency puncture repair and back on the road within the hour.
many thanks guys as always!
I’d booked an appointment and paid online, to replace two tyres. One of them was the spare, as I’d had a puncture a few days earlier.
As per your request I arrived 15 minutes early. 3 hours later, they’re finally done.
I’d asked for the two new ones to be put on the front, so the existing good tyre on the front was to be my spare. The fitter made not effort to secure the spare in its proper space, and just left the covers in the boot a mess.
When I initially arrived, the manager on the reception desk was belittling, presumably a friend or staff member, oblivious to a customer stood there, and during my 3 hour wait, I heard him on the phone, clearly belittling a customer on the phone, after which he stood and discussed the potential customer, to anyone who would listen. Thoroughly unprofessional, and definitely a place I won’t return to.
Disgraceful service and attitude.

Reply from Formula One Autocentres - Stevenage 2
Friendly and efficient, helped me out of a dilemma.

Reply from Formula One Autocentres - Stevenage 2
Thank you to the Stevenage branch!!! John and his team were brilliant!! I had a knocking noise at my left back - thought it was shocks or related!! Turns out Kwikfit never replaced tools after a tyre change!! Lady drivers!!! Formula One Stevenage were efficient, friendly and very thorough - cannot fault their excellent service. I was recommended to try them and I will certainly be a return customer and recommend them myself!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.