Formula One Autocentres - Strood Reviews 

107
TrustScore 3.5 out of 5

3.7

Knight Road, Strood, ME2 2AQ Kent, GB


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Rated 5 out of 5 stars

Visited the Strood branch to have my air con cleaned and regassed. Booking over the phone was easy and the work was carried out quickly and efficiently by friendly staff. Happy customer who would re... See more

Rated 1 out of 5 stars

Awful company. Said the main hard brake line had “exploded above the fuel tank and “it would cost a fortune”. When researching and looking into the year of the car, the cables don’t even run above the... See more

Company replied

Rated 5 out of 5 stars

Prompt attention by the manager Dave on arrival and kept well informed dispute turning up without appointment. They were able to check my brakes immediately and also able to replace the front brakes... See more

Rated 5 out of 5 stars

Honestly couldn’t recommend formula 1 strood enough. They went above and beyond to fix my car, completed all brakes MOT and Service and when they found a fault they stayed late and got my car complete... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Knight Road, Strood, ME2 2AQ, Kent, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

107 reviews

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3.7

All reviews

(107)

5,327 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service-Trustworthy!!

I had excellent customer service from lovely Sarah and Liam at the Strood branch!
Both very knowledgeable In their field of expertise!
I was given great advice and help with my vehicle!
I felt very confident and reassured by the advice they gave me on my car!!
Thank you!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Best in Medway

The team at formula one Strood are great, so helpful and accommodating, providing excellent service at an affordable price. Completely confident in their advice and am comfortable walking in asking for help and advice knowing that I’m not about to be ripped off. Will always return to this garage based on the consistency in the level of service provided. Thank you so much for all of your help always!

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Real people real kindness

I have never found a garage that was as helpful as this one this morning .They understood what we needed and helped us get the result with kindness and a really good price .Although they kept saying”we are only doing our job” they went way beyond just doing a job .
I cannot recommend them highly enough

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

I can’t thank the staff enough

I can’t thank the staff enough ; especially Sarah and Dave at the Strood branch for their amazing service today after my car failed its MOT they pulled out all the stops to get it through the re test ! Thank you so very much it is so much appreciated

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, had an issue that was sorted rapidly. I was updated at every turn, even after the issue was revealed to be worse than first thought I was able to get my car back in time for when I needed it.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

I came In for a check and left feeling even better

I came In for a check on a suspected slow puncture. Lady at the desk was friendly, clear on my options and they had immediate availability. I was able to work in their lounge whilst I waited and with 35 mins they found the issue.
Most importantly, they were honest with me. A small fix and I was free to go. Didn't try con me or upsell me.
Would I recommend? Well I legit won't be going anywhere else as long as I'm in Strood.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

F1 auto Strood

Visited the Strood Branch yesterday and the manager Sarah was fantastic! I had an issue with a tyre stem and she explained everything I need to do and where to buy it. I even had follow up questions today and I called her and she remembered me, offered me further advice and offered to fit the part for me when possible.

Absolutely above and beyond, really recommend their services.

thanks Sarah and the team!

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Had vibrations coming from the front of…

Had vibrations coming from the front of the car and Formula one Strood said it is break discs and pads for what they charged me £900. I was flabbergasted when I’ve heard the price.Vibrations never gone away! Taken the car to another place they checked it in my presence and it was the front tyre rod bushes completely gone. Not only that they used my lack of knowledge in their advantage but they played on my fear to scam me into something I did not need at all.
They haven’t even checked the car otherwise they would have found the real problem as it was clear as day. Most certainly escalating this further. Lying scammers! Everyone be aware. If you don’t want to loose your money stay far away from them!!

April 23, 2024
Unprompted review
Formula One Autocentres - Strood logo

Reply from Formula One Autocentres - Strood

Dear Robert,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Generating work

Car was driving absolutely fine no problems with brakes, steering or suspension. MOT failed with damaged dust cover to roll bar joints and needed one new windscreen wiper
Bill was over in £305 . Set of windscreen wipers (2) was £44 plus vat. You need plenty of money if you have your car mot'd here. Please don't bother to tell me to ring your service dept for an investigation. I've wasted enough time and money on F1

May 8, 2024
Unprompted review
Formula One Autocentres - Strood logo

Reply from Formula One Autocentres - Strood

Dear Bill,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Great people, great work

Have had several services, MOT's and tyres in the past and the service today on an exhaust repair was superb. Really friendly and kind team who are a pleasure to deal with. Best garage I have found in Strood, by a mile.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Honestly couldn’t recommend formula 1 strood enough. They went above and beyond to fix my car, completed all brakes MOT and Service and when they found a fault they stayed late and got my car completed Sunday morning before they had even opened. Such friendly service and fully understanding.

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Dave and his team was absolutely…

Dave and his team was absolutely brilliant. Made me feel at home and made me feel that I was getting a professional job done on my car when I went to collect it. Everything went very smooth. It was there ready waiting for Me and Dave had all the paperwork ready to be handed over, I paid for my car and within a few minutes I was in the front driving home. What a brilliant day and now my car works even better than when I took it in thanks to Dave and his team. To give to review this time, David and his team date of experience

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Such a great team here

Such a great team here, helped us when we were in distress with our car beeaking down. Would definitely recommend. Thank you guys and Dave for all your help! Xx

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough!

Cannot recommend enough! We called in the morning to see when we could be fit in (after calling 2 others with 7-10 days wait). The staff were very accommodating. We were seen the same day and collected my car the same evening. Sarah was amazing, she kept us up to date with the goings on and was true to her word (although she was careful not to over promise). We interacted with 2 other members of staff who were also very pleasant.
All in all, amazing staff and an amazing service. Definitely will be using their services for our cars from now on. Cannot fault them!

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Strood Branch

Dave (branch manager) went over and above to help. Great job !

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

All Round Excellent!

I sold my Vauxhall Astra via Carwow, and Strood motors bought it. I found every member of staff I dealt with professional, and polite. I dealt with Jay, and
Mitch via email & phone, and Brent assessed my
car. Brent is an asset to
Strood Motor Centre! He
went through everything explaining the process, gave me a very fair price, and even sorted the transfer of ownership with the online DVLA. It was a pleasure doing business with a nice person! I would highly recommend Strood Motor Centre! Thank you to the Team!

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Dave and his team provide an…

Dave and his team provide an outstanding service every time I visit the branch. From the welcoming and friendly service to the expertise and attention to detail when working on my car, I cannot find a better team anywhere else.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff. Great service.

Friendly and helpful staff who got my car back on the road thanks to their help.
My clutch and flywheel needed replacing and luckily they located a part (a lot quicker than the original time frame) which meant I didn’t have to wait too long to get the car back.
Car is in perfect working order and I’m really grateful and thankful for Dave and the team for sorting my car.
Will use them again, thank you.

February 29, 2024
Unprompted review

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