Formula One Autocentres - Swindon Reviews 

233
TrustScore 3.5 out of 5

3.7

Elgin Drive, Swindon, SN2 8DP Wiltshire, GB


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Rated 5 out of 5 stars

After a slow puncture discovery, the Swindon team inspected all my wheels for me and discovered a crack in an alloy. They showed me the damage, gave me some fantastic advice, and even recommended an... See more

Rated 1 out of 5 stars

Reply from Formula One Autocentres 5 days ago Dear Mr Walke, I’m truly sorry to hear about your experience at Swindon F1 Autocentre. We strive for customer-centric service and your feedback abo... See more

Company replied

Rated 5 out of 5 stars

After a difficult time with our local VW dealer, Formula one stepped up to the plate and scored top marks for service! Charlene was an absolute star in providing the information we needed regarding a... See more

Rated 5 out of 5 stars

Fitted me in with very short notice for air con re gas. Very friendly and professional service , also accept blue light card to keep us key workers comfortable on the job !


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Elgin Drive, Swindon, SN2 8DP, Wiltshire, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

233 reviews

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3.7

All reviews

(233)

5,395 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars

Had car booked in for MOT, rang them before to ask if they could stick some tyres on if I brought car in early and they had the tyres on it and MOT'D quicker than expected, super friendly staff that knew how to crack a joke and still be serious.
Happily going to return back for any other work that might need doing in future

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Formula One's Tyre Puncture Repair Service

Had the usual polite service from our local Formula One at Swindon. Have always found them accommodating.
My Tyre Repair Service was booked online -but the email confirmation notice didn't appear/get sent, so luckily their phone number that they supply (which was worth screen shotting!), was effectively used.
Although the garage appointment was running late (which has always been the norm, since using 'F1' over the last 10 years), the busy though polite mechanic decided to decline fixing the tyre leak- due to it's age and condition -a 2021 Bridgestone tyre with 4mm tread (the puncture was inside the first track of tread away from the shoulder). Replacement tyre options were mentioned (of course-the norm again) but I declined, believing that the tyre would last at least 3 more months.
I did not get charged for any of the tyre inspection work but do greatly appreciate the time 'F1' took to locate the source of the leak.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.....Charlene…

Amazing customer service.....Charlene is pleasant, knowledgeable, and has an amazing customer care approach.......have had wheel alignment and aircon gas done at her Swindon branch......will be back again when I need them in the future....excellent

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

new tyres

booked in to have two new tyres the manager was very helpful & friendly from start to finish made it a very relaxing experience whilst waiting to have my new tyres fitted

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Have recently started using F1 Autos…

Have recently started using F1 Autos for my 2 vehicles. I find that they do a great job, don't try and charge you for unnecessary work, and the customer service is brilliant, helpful and polite. Would definitely recommend - Swindon branch

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff, great service. Carried out my MOT today effectively and efficiently. Charlene on the desk was a diamond!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Dacia Duster full service

Booked my Dacia Duster in for a full service via book my garage website, as quoted from website they didn't charge any extra or have hidden costs, Charlene recommended brake fluid change i also asked if they could look at brake squeak, the team couldn't of been more helpful and knowledgeable all it needed was a clean and readjust handbrake. Charlene and the team were wonderful, best experience I've had from a garage very clean reception and waiting area too. When our other car is due for service this will be the place I will take our cars from now on.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Honesty, friendly, efficient

Booking for a new tyre online was easy.
When I got there I was under time pressure so I asked if I could move the booking to a later time, which was no problem.
The technician found that the tyre didn't need replacing and only needed a repair which they duly, showing honesty. The tyre I had booked in for was credited back in one day.
All the staff I met were extremely friendly and knowledgeable, and gave a great service.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Under new management May 24

I cannot thank Charlene, the new manager here enough. Service was second to none. I brought a tyre online. That should have been sent to Charlene but she was let down due to stock levels in a central location. I arrived on Sunday at my booked time, which is when it became apparent the tyre did not arrive. I needed a tyre there and then as I was at 1.6mm. Charlene found a solution, which given my cars odd size was nothing less than a miracle. Her Tech Martin worked on my car and found my tyre pressure sensor core had been broken from the last time I had a fitment. Once again, Charlene pulled a rabbit out of a hat and found a part to keep me mobile. If she couldn't have done that, I would have had to leave my car with her. Thank you for looking after me, I cannot recommend this place enough and will not hesitate to go again.

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

Definitely will not suggest to use…

Definitely will not suggest to use their service as very rude attitude towards the customer. When you attend to appointment they even didn't bother to call in advance to let know that they cancelled your appointment.

May 15, 2024
Unprompted review
Formula One Autocentres - Swindon logo

Reply from Formula One Autocentres - Swindon

Dear Baiba,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

I took my car in for an M.O.T at…

I took my car in for an M.O.T at swindon branch, it failed with six major faults, and I was told " you might be lucky and the repairs are over 300 so you can pay in instalments, but I don't have time to qoute you now for the work call us tommorow".
With that I called the following day to be quoted 520.
My car has quite a sentimental value to me, however due to repairs I was considering scrapping it.
It remained of road, and I decided I would put it in for an M.O.T elsewhere, and if all come back the same I would then decide what I would do.
My car went for a new M.O.T elsewhere after a month off road and passed with two minors !!
This has caused me a massive inconvenience.

March 28, 2024
Unprompted review
Formula One Autocentres - Swindon logo

Reply from Formula One Autocentres - Swindon

Dear Teresa,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Just had 2 tires done

Just had 2 tires done Charlene explained will be a wait due to short staff but was done quick all happy staff little boy had fun looking at flying cars through the window will be going back

May 10, 2024
Unprompted review

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