Formula One Autocentres - Wellingborough Reviews 

77
TrustScore 3.5 out of 5

3.3

Denington Road 4, unit a, NN8 2FQ Wellingborough, England, GB


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Rated 4 out of 5 stars

MOT repair went wrong. Things don’t always go to plan. Mistakes / errors can occur, but the measure of a company can be assessed about how it deals with these and its customer service. My i... See more

Rated 5 out of 5 stars

Excellent team and service at Wellingborough F1 Autocentre. Arrived late on a Friday evening 20 minutes before closing and expected to be turned away. I was welcomed warmly and my tyre was changed qui... See more

Rated 5 out of 5 stars

Used these guys before, excellent service. Very efficient, booking process so easy. Great value for money. Tyres quick to fit, very professional. Will definitely use again, best team in area.

Rated 5 out of 5 stars

Took my car to enquire about the tracking on Good Friday, they booked me in for later that afternoon, took it back in, was there about an hour, they started the wheel alignment, then took it out for a... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Denington Road 4, unit a, NN8 2FQ, Wellingborough, England, United Kingdom

  • 01933 448866

3.3

Average

TrustScore 3.5 out of 5

77 reviews

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3.3

All reviews

(77)

5,501 reviews in the last 12 months

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Rated 1 out of 5 stars

MOT problem …

When I arrived the man at the reception told me it was not possible to MOT my car due to IT problems, and yet the previous day I was sent a reminder, because the very next day I was leaving to go up to Scotland. He was very dismissive and said there’s nothing he could do.Then all of a sudden I was told it could be done, the car passed as I knew it would. So it all ended well, so from my experience I I wouldn’t go back next year.

September 2, 2024
Unprompted review
Formula One Autocentres - Wellingborough logo

Reply from Formula One Autocentres - Wellingborough

Dear Ray,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

F1 Autocentres Wellingborough

Excellent team and service at Wellingborough F1 Autocentre. Arrived late on a Friday evening 20 minutes before closing and expected to be turned away. I was welcomed warmly and my tyre was changed quickly and efficiently within 15 minutes. Very friendly and polite team. Will definitely use their services again. Thank you everyone at F1 Wellingborough. Very impressed 👏

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Costs

Do not be swayed by the MOT and Service deal, they will find something wrong with your car.

Recently daughter had car looked at here and including the deal which was £250 the bill in the end was £900 plus.

Service completed and things needed changing on back tyres (brake discs, brake pads and brake fluid) resulting in £550 plus, 2 days later taken back for MOT, bulge in one of the back tyre costing £70 plus.

Man behind us had 2 new tyres fitted by them a couple of days ago, he had to come back as wrong tyres they handed him the keys and didn't even apologise.

July 27, 2024
Unprompted review
Formula One Autocentres - Wellingborough logo

Reply from Formula One Autocentres - Wellingborough

Dear Tanya,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Appalling customer service and rude staff!

The technician changed the wrong tyre based on the centre manager’s vehicle check-in notes. I had told centre manager that tyre to be changed was the driver front one. Complaint passed to area manager who was rude and advised he can’t look into it any further as it was my fault (he reached this conclusion on initial contact over phone before he even investigated what had happened). The whole staff crew at Wellingborough garage needs a revamp!

July 5, 2024
Unprompted review
Formula One Autocentres - Wellingborough logo

Reply from Formula One Autocentres - Wellingborough

Dear N,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service. They took my car in early and gave me a great price for the new tyre which was perfect because my previous tyre was fairly new but had a nail in it.
I will definitely use them again. This is for the Wellingborough team.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Truly great guys i can not thank them…

Truly great guys i can not thank them enough, when my clutch went on my car at a busy junction close to their premises, they were my knights in shining armour and got me out of a really bad situation! Thank you! I will definitely be using and recommending them in the future!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful.

Even though I didn't realise I had to choose a time, I had booked it in for AM and they completed the work in good time. No complaints at all.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Took my car in today as it failed its MOT at another garage and this place managed to get me booked in first thing the next day. Upon arrival they knew exactly what they needed to do, and I didn’t need to wait to long before they started having a look into my car.

Kai was very helpful keeping me updated throughout the day as I was away keeping myself occupied. They didn’t take to long and were honest with what needed to be done and at great value. Really appreciate that they also do a payment plan over a span of 4 months aswell to help make it more affordable. 10/10

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great team at F1 Wellingborough

Came in today for work to pass my MOT. Calvin was great getting us booked in quickly over the phone and was able to answer all my questions on arrival.
Work was completed by Kai, excellent job done and he was so supportive and understanding during the whole process.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

I have recently bought in my car and my…

I have recently bought in my car and my daughters car to be looked at separate occasions rang and was fitted in asap services was very good and helpful by all staff .everything was explained to me professionally and once I came in unsure how to top up my car and he came out to advise me how very happy would recommend to all I know.many thanks.elaine and family.

March 30, 2024
Unprompted review
Rated 1 out of 5 stars

Car went in for two new front tyres and…

Car went in for two new front tyres and free winter check. Upon getting car back and home I noticed both dust caps were missing off the new tyres and the Nissan logo had been snapped the front offside wheel and left in the centre compartment with the locking wheel nut.
On taking the car back the guy in the reception was totally uninterested. Two new dust caps and no apology whatsoever. Poor customer service

March 21, 2024
Unprompted review
Formula One Autocentres - Wellingborough logo

Reply from Formula One Autocentres - Wellingborough

Dear Mark,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Fantastic service by the team

Fantastic service by the team, I was stuck, 2.5hrs from home with a broken car, no phone battery and the guys at Formula one auto centre looked after me - provided a phone charger, ordered my exhaust, fitted it and even fixed a broken indicator - could not fault any of the service I was provided - thanks guys!

March 26, 2024
Unprompted review

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