Formula One Autocentres - Westwood Cross Reviews 

59
TrustScore 3 out of 5

3.2

Unit 4, Westwood Cross Trade Park, CT12 5FP Ramsgate, GB


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Rated 1 out of 5 stars

Westwood Cross Branch. Thanet. Car was booked for two replacement tyres. Vehicle technician drove car on to ramp but left auto transmission in drive. Second technician lent through open window to di... See more

Company replied

Rated 5 out of 5 stars

Today I had my tyres replaced, this was my third appointment to have tyres replaced.The first two appointments were double booked even though I had booked through RAC tyres, this was very frustrating.... See more

Rated 5 out of 5 stars

Formula 1 in Westwood cross Ramsgate has restored my faith in this company having used same but different area in the past. A good welcome car ready exactly when told and booked back in after a small... See more

Rated 5 out of 5 stars

Westwood Cross, Broadstairs Excellent service. Booked MOT & interim service. Due to work had to drop off day before at lunch time, despite being busy, not a problem at all. Was kept informed of p... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Unit 4, Westwood Cross Trade Park, CT12 5FP, Ramsgate, United Kingdom

3.2

Average

TrustScore 3 out of 5

59 reviews

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3.2

All reviews

(59)

5,288 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant experience

Couldn’t of had a better experience at formula 1 Westwood, brilliant team! Carried out a MOT and service! Polite, honest and friendly. And the MOT tester is good eye candy to. Would definitely be coming again. And again..

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

they fail me on an mot.when i when to…

they fail me on an mot.when i when to get it repaired of the 4 failed items 1 item which was not faulty when checked by repairers,a light which was an extra on the car so cannot be a fail (ref mot handbook) and they had missed an item which was an mot fail.

January 25, 2024
Unprompted review
Formula One Autocentres - Westwood Cross logo

Reply from Formula One Autocentres - Westwood Cross

Dear Stephen,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Excellent

Westwood Cross, Broadstairs
Excellent service. Booked MOT & interim service.
Due to work had to drop off day before at lunch time, despite being busy, not a problem at all.
Was kept informed of progress, work completed in time. Excellent service.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Simple perfection

It was 5.30 in the evening when I noticed that I had a nail in my tyre, I called the branch who repaired my tyre in a kind professional manor. The price was reasonable too. I have recommended them to my work colleagues and friends.

January 8, 2024
Unprompted review
Rated 1 out of 5 stars

HIGHLY do NOT recommend

HIGHLY do NOT recommend. I paid £900 for MOT and full service in October, weeks later my engine management light has turned back on. I had explained that this is a historic problem due to a technical issue with the code as other mechanics have advised me in the past. Once plugged in, the light switches off and usually returns. They insisted that the law has changed on this matter. The light has now returned (no surprises) and Formula One wants to charge me AGAIN just to look at this!! despite having 12-months supposed warranty, and completely denying what he told me about the law change to justify the cost in the first place! Appalling level of customer service from the manager Andrew Jones who spoke over me and refused to find a viable reasonable solution. My family member has been using the garage for years, so I thought I could spend my hard earned money here - never again. Disgraceful customer service and scammers. Don’t be fooled into thinking that this is a professional business like myself. I’m not one to leave a bad review but I am appalled.

December 10, 2023
Unprompted review
Formula One Autocentres - Westwood Cross logo

Reply from Formula One Autocentres - Westwood Cross

Dear L D X,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Had a new steering rack fitted with new…

Had a new steering rack fitted with new tires, took my car to F1 to have the wheels aligned, all seemed fine noticed a bit of ware on the tyres as one would, 5,132 miles later inside edges of both were bald !!!
Took the car back F1 checked alignment it was out! Then told tyres were illegal would I like some new ONES?
I raised my concerns and was told to speak to his colleague the next day which I did and he told me the tyres were not illegal and FINE lol good to go.
Funny that’s what they said on the 1st alignment!!

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Formula 1 Westwood Cross

Formula 1 in Westwood cross Ramsgate has restored my faith in this company having used same but different area in the past. A good welcome car ready exactly when told and booked back in after a small fail on the same day. Would definitely recommend Westwood cross and Dean was very helpful despite being run of his feet.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

Great experience throughout! Great servicing, clean and tidy! And a brilliant team they’ve got there, very polite and professional! I wouldn’t take my car anywhere else!

July 29, 2023
Unprompted review

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