Facebook Reviews 18,129

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it virtually non-existent and difficult to reach a real person. Customers also frequently report issues with account management and the appeal process. The website and user experience are criticized for being buggy, having redundant updates, and being flooded with irrelevant ads and spam, making it difficult to connect with friends and family. Some people were satisfied with the platform, finding it a convenient and engaging social tool for staying connected and discovering content, with useful features like groups and marketplace. However, some customers also noted concerns about the marketplace's reliability and the platform's algorithms limiting the visibility of posts from friends and family.

What people talk about most

Social media

Clients share negative opinions on social media, with many expressing frustration and dissatisfaction.... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers dislike the new look, finding the... See more

User experience

Customers had negative experiences with user experience. Many reviewers report extreme frustration with... See more

Customer service

Reviewers highlight negative aspects of customer service, consistently expressing deep dissatisfaction. Many... See more

Service

Users describe negative interactions with service, often finding it non-existent or poorly managed. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My dears, a warning to you and others: if you're interested in buying a roof box for your car, be careful. This guy has several ads on Facebook: "Roof box for sale UK," "Roof box for sale UK," and onl... See more

Rated 1 out of 5 stars

Facebook deleted my account for good with no way to appeal because of sarcastic joke in perimenopausal group. I have Asperger syndrome and Fb was my only way to stay in touch with people. I lost all... See more

Rated 1 out of 5 stars

So FB has been kicking a number of people off their long standing accounts for no apparent reason. In order to appeal, a person has to log in. But you cannot log in, because they now want to scan your... See more

Rated 1 out of 5 stars

My account was suspended for 180 days. They did not tell me why my account was suspended so I made an appeal. According to them, appeals usually take just over a day to review, it has now been a week.... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

18K reviews

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Rated 1 out of 5 stars

Account Ban no Warning

I’ve had my Facebook account for over 20 years and it was suddenly disabled with no real explanation and no meaningful way to appeal.

This wasn’t just a social media account to me. It had years of personal photos, memories, and connections that I can’t replace. On top of that, I was the only admin for a memorial page for a deceased family member, and now my family has completely lost access to that page.

I also run a small business connected to my account, and losing access has affected my ability to communicate with customers and continue normal operations.

What’s most frustrating is the lack of any real support. Everything is automated. There’s no clear reason given, no actual person to talk to, and no fair chance to fix whatever they claim was wrong.

After 20 years of using this platform, losing everything overnight with no help or accountability is incredibly disappointing. Users deserve transparency and a real appeal process, especially when so much personal and business information is involved.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

No free speech on fascist Book

No free speech on fascist Book , twice today community stds have flagged me to do a video to prove who I am , and it says it will be deleted this controlling narcissistic platform need musk to take it over

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Very biased towards US Maga comments…

Very biased towards US Maga comments they can say whatever filth they want but that's ok, allow support of disgusting things but if you call the person's morals out you are in the wrong .
Also had a sick person threaten my home and animals but that was declined as a complaint absolutely crap service. More reason why we should boycott anything to with the US.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Marketplace access suspended

I accidentally forgot VPN on when visiting Facebook. I have to use VPN for my work and for forgot to turn it off (humans make mistakes). Then their non-intelligent AI thought I was a bot and immediately suspended my access to Marketplace. It's been 3 months now and there seems to be no way to reverse this.

I have been on Facebook over 10 years and just for 1 small mistake, I get punished like this. Feels so unfair.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Facebook probably hates me.

Disabled my account when I just registered. For no apparent reason. I guess they don't want me on there. It seems like I am not the only one, though.

April 8, 2026
Unprompted review
Rated 3 out of 5 stars

I only use it for groups

I only use it for groups, messaging, and staying in touch with friends. But the interface has become too cluttered—finding the right privacy settings or anything else is a real challenge. Why add so many settings and then hide them?

November 18, 2025
Unprompted review
Rated 2 out of 5 stars

Facebook business page

Facebook business page very complex, not easy to use, not easy to save/export and no sense. Lot of bad things happening on the platform. The ads easy to create but not sure how effective if your store not online only.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I'm a coder and I have a "Meta for…

I'm a coder and I have a "Meta for Developer" account. I login to such account using my personal Facebook account. I've realized a Meta app that is there in their store. So as you can imagine, differently from a standard FB user I have to periodically review policies, app permissions, etc. at least every year. I've just passed another yearly test 1 month ago or so.
A few days ago, making access to my FB account I was blocked by a message saying I have to scan my face. OK, I don't like it at all, but I have business there so I did it. After that, my account was completely blocked. No explanation, no messages, no nothing. Trying to access simply result in
"Sorry, something went wrong."
So now my personal account cannot be used for no reason. And that wouldn't a big problem per se because I don't post anything and don't use Facebook, but it's a big problem because I need it to make access to the Meta Developer platform to do developer tasks and comply with mandsatory updates of app/policies/permissions.
In other words at the next mandatory app revision, since I'm not able to login, my app will stop working dorever and all my clients will no be happy with that!

Imagine how reliable is this BS platform: will you ever use it for something like making a business AI app?!! Knowing that at any moment can stop working with no reasons/explanations?!!! Meta is a platform to consider only for wating time and nonsense, not for business.

I repeat the message of CindyS: FB has been kicking a number of people off their long standing accounts for no apparent reason. In order to appeal, a person has to log in.

Since I'm not a standard user, but a Meta Developer, if they don't fix the problem I'll try the legal way because I can't simply delete all and stop using this stupid platform, I have clients to respond to and they rely on my software.
The real problem is that I though I could rely on them for business. I shouldn't have take that into consideration in the first place because they are a bunch o idiots.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Shockers

Shockers. Someone reports my page for not disclosing using AI which I have not. They ask me to respond through a link and then the link does not work and then do not respond. Furious. Close the bloody lot for all I care now.

So now I'm convinced this is a phishing message, but Meta you allowed it so you get to keep the one star.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Nowhere near what it used to be

Nowhere near what it used to be. Asked for a couple of bacon sandwiches and were told it was now a lunch menu and couldn't order them. So ordered Ham, Egg and chips, also a fish finger ciabatta. Both extremely badly cooked. Haddock goujons? Well overdone. Eggs didn't look good at all, and the chips were to be fair bloody aweful. Just overpriced muck. Won't be going back even though we pass by two or three times a week.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute load of SHITTTEEE

Absolute load of SHITTTEEE! I had my phone stolen, and now these clowns won't send me a WhatsApp confirmation. It won't capture the passport I am holding up to the webcam, and it won't allow me any alternatives. So basically, after decades, I am now locked out of my own account. #CLOWNS Sort it out. I've got the password and email, but that clearly isn't enough

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

It's honestly terrible

It's honestly terrible. Complete trash UX, customer service doesn't even exists, it's a straight up dog crap. Forgot your password? don't request to many password resets as you'll be blocked, create a new profile? send a friend request to a friend? perm ban <- literally happened to me, they rely to much on AI and it's tragic.

April 7, 2026
Unprompted review

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