Facewest Reviews 1,281

I wrote the previous review after coming off the phone with Facewest management still very angry with how I had been treated.
Facewest emailed me apologising and gave me a full refund paid directly into my account, sometimes it take both parties to stop and think about the situation and things can get sorted amicably.
I had used Facewest before and due to their handling of this would happily now use them again!

First time shopping with Facewest and although a slight hiccup with the delivery company, I have to say, the customer service from Facewest has been exceptional. They managed to help with contacting the courier and driver to get them to return same day to the correct address.

Although I ordered the wrong jacket and had to return it in the end, I have to say, I was left impressed with the overall service experience and will be bookmarking this company for future purchases.

Great customer service (Graham). Quick to respond on emails and helped with replacement item.

I've bought a couple of items from Facewest recently and I have to say the service is first class, delivery superb ad when I had to return an Item (my fault) it was dealt with swiftly. Well done guys.

I have ordered 1 pair of Kantoola Microspikes. I had to choose the economy shipment or Air Express and I choose the second because I want the items really quick. I have order a lot of times from UK and usually shipment with plane arrived in 1-2 days. After 3 days the items haven’t arrived and I contact Facewest. They told me that I will deliver the items on time. I waited 2 more days and I contact the courier service and they told me that my item comes with truck with economy shipment and not by plane. So Facewest charged me for Express priority shipment, they send it with economy and when I was contact them and they could see their mistake, they just told me that I will deliver on time.

Sorry Facewest but you don’t respect your customers and this is the last time you take my money. Totally unacceptable!!!

And this is not about the 20 euros but how you handle a simple problem and you didn’t give a simple solution when I first inform you about it.

Great service! I ordered yesterday afternoon and arrived this morning. Excellent communication throughout. Would recommend highly

I have just had an amazing experience of dealing with Facewest. They really went above and beyond with very helpful customer service.

Purchased and sent out within 1 day, faultless.

Excellent customer service, really very helpful when contacting the team about an issue i was having with an item of clothing i purchased.

Good prices, latest products & a decent reward scheme.

Recommended.

I ordered a pair of gloves from this Company. The gloves I received were a different colour. When I emailed them I got a reply that said 'Sorry to hear the gloves are not as expected'. They weren't the gloves I ordered. He then went on to say 'Unfortunately the only product photography that Rab produce for these gloves shows them with red branding, while final production model has white branding.' I have never heard of a Company producing pictures different from what they are selling and even worse that Facewest do not state this on their website. He then went on to say 'If you are unhappy with your gloves'. Of course I am unhappy they are not as advertised. Overall I don't feel this was dealt with very well. I would avoid this Company at all costs going forward.

I used these guys for the first time a month ago when I just had enough with my usual suppliers lack of stock and poor customer service. The best price is usually a big factor for me when buying outdoor gear as a large chunk of my 'disposable' income goes on this each year. Finding the best price sometimes means a compromise in customer service and even sometimes a risk that something won't arrive on time or in the condition I expect. However, not in this case. I have been back to Facewest 3 times in the last month for bits of kit that I needed quickly and each time I have been extremely impressed with the price and the customer service. Even when I managed to type my e-mail address incorrectly when ordering this was easily sorted with a very friendly response to my phone call. Keep up the good work guys,

Excellent Customer Service. I had a faulty stove through no fault of Facewest and they replaced it with no qualms.

After some initial issues regarding a complaint regarding delivery Facewest resolved these pretty quickly.

Bought a Mountain Equipment coat from here for my son - great price, quick delivery. I contacted them afterwards because my son changed his mind over the colour and they were really helpful. We will definitely use Facewest again.

Ordered Hestra gloves for my Nephew as present. When they promptly came sent them on to him, wrong size so spoke to Facewest and he sent them back. Right size came back couple of days later and they even sent them to his address which was great. Also cheapest price on the net in first place :)

Bought a Suunto Core watch. It was not working properly, so I sent it back, after phoning them, and asked for a refund.

They returned the watch politely, saying the problem was due to a factory setting and that they had rectified it, but couldn't refund as the watch face was scratched.

The Core still was not working properly, so I sent it back to Suunto. They replaced everything apart from the strap.

Now it's working perfectly.

Excellent service with fast delivery, rewards program is good too.

Outstanding. Great price for Arcteryx Beta AR jacket. Very fast delivery. I will definitely return to this site.

Good experience 1st time. As usual was a little wary, but everything was fine & wouldn't hesitate next time if I see a good price there.

Good prices, nice, brief and precise communication, on site and in email. Perfect shipment prices !!! Free even for the rest of the Europe ! They processed and packed sturdily and shipped the order in less than 24hrs ! And it even arrived on 4th business day, after shipping ! The next order I do, is theirs to take care of ;)