While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic and easy to use online store. Ordered an insulated jacket, multiple payment options available including G-pay & Applepay, prompt email communications after order placed with regular update... See more

Rated 5 out of 5 stars

I ordered mesh chalk balls as I've started a kettlebell course and these help alleviate sweaty hands. I got a phone call next apologising that the system hadn't updated that my order was out of stock.... See more

Rated 5 out of 5 stars

Placed an order before Christmas, everything arrived in good time, in perfect condition. Also, had no trouble exchanging an item in the New Year for something different. Very friendly, prompt service.... See more

Rated 4 out of 5 stars

I wrote the previous review after coming off the phone with Facewest management still very angry with how I had been treated. Facewest emailed me apologising and gave me a full refund paid directly... See more

Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very happy

Bought the Exped Down Mat and it was the best price I could find. It came promply so no problems there. The mat could do with a few more instructions as I had not initially figured out to open the valve before doing my CPR on the mat! ;-)

January 26, 2015
Unprompted review
Rated 5 out of 5 stars

Trustworthy, efficient and reliable service.

I have been using facewest for two years now. The website is brilliantly laid out. Their delivery speed is very fast and there have never been any issues at all. Their reward points scheme means that they have competitive prices. Very highly recommended.

November 5, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Product

The item arrived 2 days after ordering using free postage option. Arrived in great condition and well packaged.

Would shop with Facewest again!

September 16, 2014
Unprompted review
Rated 5 out of 5 stars

Very good service and price.

Bought an Arc'teryx jacket which was on offer and cheaper than anywhere else I could find on the internet. Free and quick delivery. Very good service, will use again and would definitely recommend. Really like the rewards scheme too so even when buying good offers, you earn rewards for money off your next purchase. Thanks Facewest!

August 17, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

Facewest is your best place to visit before you go on any advanturus tour. get best equippments for hiking or such kind of activities. prices are very competitive and quality is excellent that you can rely on when on a mountain

August 11, 2014
Unprompted review
Rated 5 out of 5 stars

Super Quick.

I've ordered twice now and both times the service has been exceptionally quick. This company is trying hard to earn a good reputation and succeeding.

July 28, 2014
Unprompted review
Rated 5 out of 5 stars

Great Service!

I had tried on several occasions to order this item from Go outdoors (as they appeared to be the cheapest) only to find that they did not have my size in stock.

Purely by chance I stumbled across Facewest, who not only had the size I wanted, but also had it at a very similar price to Go Outdoors.

As with anything I order off the internet I was at first reluctant to order from a company I was unfamiliar with.

I had set my heart on buying this softshell jacket and therefore took the plunge.

Softshell was delivered promptly, well packaged and with no problems.

Cannot praise the service high enough.

July 17, 2014
Unprompted review
Rated 4 out of 5 stars

Very Efficient service

My map board and holder came the next day and were very well packaged. It was more expensive than I had imagined but as this was the best one you can get and Facewest are the only importer, I guess I can accept the price!
Many thanks, I'll be back!

May 26, 2014
Unprompted review
Rated 5 out of 5 stars

Top marks.

Ordered a Petzl Attache 3D Carabiner. Arrived within a couple of days. Great product, great price & good service. Buy with confidence.

May 11, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look