I'm not one for writing reviews but I Ordered a Milwaukee reconditioned drill and it came defective. No customer service at all for returns. Now I'm stuck sending the tool back to Milwaukee for actual... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a Milwaukee PEX expander tool, reconditioned. It came missing the 3/4" head plus none of the heads would screw on far. It was defective from the factory in the first place. I called the day... See more
Order a power tool. Never got order or shipping confirmation. Send an email and days later they reply with tracking info. Package sat in a FedEx hub for a week before I got told it was being re... See more
WOW!! I received my new string trimmer in two days, best price on the internet Their 800 phone number is there for you and their e-mail address. Great company. I don't know who is writing all these ba... See more
Company details
Information provided by various external sources
Great deals on the brands you love. Factory direct pricing on over 65 top name brand products! DeWalt, Makita, Bosch, Jet, IR Ingersoll Rand, Festool, Black & Decker, Porter Cable and more!
Contact info
Ontario Mills Parkway 5798, 91764, Ontario, United States
- www.factoryauthorizedoutlet.com
quick shipment and very neatly wrapped…
quick shipment and very neatly wrapped on a wood pilot. The delivery person was very helpful willing to help me place the pilot any where I need it. Thank you Factory Authorized Outlet I will order from you again.
March 24, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hi Cynthia,
Thank you for the feedback! We are glad to hear that you were satisfied with your buying experience, and we look forward to assisting you with future orders.
Always have a great service!
March 24, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Paul!
You can save all sorts of money buying…
You can save all sorts of money buying factory refurbed equipment. By experience pretty much the same quality and durability as factory new. If you need tools this is the place to go. If you want to save money buying tools this is the place to go.
March 24, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Dale! The main benefit of buying reconditioned with us is that the products come with a 1 year warranty from the manufacturer, and you save a lot of money over buying new. We appreciate the kind words and hope you will continue to keep us in mind for all of your power tool and accessory needs.
Reply from Factory Authorized Outlet
Thank you, Lorrie! We are excited to assist you with future orders.
Reply from Factory Authorized Outlet
Thank you, Daniel! Please enjoy your Milwaukee products.
great service
products are new, not remanufactured at a reasonable price and with fast shipping
March 24, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hi Warren,
Thank you for the reply! You are correct, all products sold on our site are new unless listed as a reconditioned tool by the manufacturer. We are glad to hear you were satisfied with your experience, and hope that you will consider us for all of your power tool and accessory needs.
Arrived ahead of scheduled delivery…
Arrived ahead of scheduled delivery date!
March 24, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hi Michael,
Thank you for the update. We are glad we were able to exceed your expectations, and we hope you get the most out of your Milwaukee tool. Please keep us in mind for all of your power tool and accessory needs.
Very prompt and very nice people good…
Very prompt and very nice people good products thank you very much
March 24, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hi Daniel,
Thank you for the kind words! Please keep us in mind for all of your tool and accessory needs.
Customer service winner.
From the time we placed our order to when we received it, every thing was great. We had no worries. We are very pleased with our product and service.
Sometimes when you order online, it’s a worry. The updates and promptness of delivery made the process smooth. We had the nicest delivery service too.
Thanks for making our experience without a “hitch”
March 14, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Mary! Your kind words, and satisfaction are what we are aiming for. Let us know how the Duromax generator works out for you.
Reply from Factory Authorized Outlet
Hello there,
Thank you for reaching out! We appreciate your kind words and hope to assist you on future orders.
ShopFox Lathe
I am very pleased with my ShopFox lathe. It has exceeded all my expectations. I bought it to learn how to make ink pens. Having mastered that, I am ready to start making small bowls and boxes. I plan to contact you soon to purchase the chucks I need for these projects. I highly recommend this lathe for beginner wood turner’s.
March 11, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Richard! We are happy you are pleased with your lathe. Good Luck with the new projects.
Reply from Factory Authorized Outlet
Thank you, James! Our goals listed.
FAST SERVICE....WEBSITE EASY
FAST SERVICE....WEBSITE EASY TO USE.....WILL BE ORDERING MORE PRODUCTS AS THE NEED ARISES
March 11, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Larry! Don't forget to check out our DEALS Tab on or websites for exciting promotions.
Great job
Everything was on time and in fine working order
Will use again 👏👏
March 11, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, David! We look for to hearing from you soon.
Fast ship and item is well protected.
March 11, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Andrew, Our goals are to get your order processed efficiently as possible. Thank you, for your kind words.
Ordering
Ordering, shipping, descriptions, and pricing were 1st rate, but I haven't even opened the packaging yet, so I can’t rate the product. Thanks.
March 11, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Stephen! We aim to please. When your ready let us know how the Drill Press works out for you.
Excellent service
Excellent service. Arrived promptly from USA.
My only advice is you need to take into account postal and customs which is a big hit!
I reached out to Factory Outlet about this. The reason is FedEx send notification of customs After! You receive the item.
March 11, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Simon! We are always happy to hear from our customers. We offer the best prices possible to hopefully offset the additional shipping charges.
Great service
March 11, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Jeff! We always want to hear that customers are pleased with how we work. We look forward to doing business with you in the future.
Quick shipping and no hassles
March 10, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Kent, We are always refining how we process orders. Thank you, for your kind words.
Reply from Factory Authorized Outlet
Thank you, Jorge! Let us know how the Milwaukee Backpack Sprayer works out for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.