I'm not one for writing reviews but I Ordered a Milwaukee reconditioned drill and it came defective. No customer service at all for returns. Now I'm stuck sending the tool back to Milwaukee for actual... See more
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Ordered a Milwaukee PEX expander tool, reconditioned. It came missing the 3/4" head plus none of the heads would screw on far. It was defective from the factory in the first place. I called the day... See more
Order a power tool. Never got order or shipping confirmation. Send an email and days later they reply with tracking info. Package sat in a FedEx hub for a week before I got told it was being re... See more
WOW!! I received my new string trimmer in two days, best price on the internet Their 800 phone number is there for you and their e-mail address. Great company. I don't know who is writing all these ba... See more
Company details
Information provided by various external sources
Great deals on the brands you love. Factory direct pricing on over 65 top name brand products! DeWalt, Makita, Bosch, Jet, IR Ingersoll Rand, Festool, Black & Decker, Porter Cable and more!
Contact info
Ontario Mills Parkway 5798, 91764, Ontario, United States
- www.factoryauthorizedoutlet.com
30" toro pushmower
Recently purchase the 30" toro pushmower. The price could not be beat from the competitors. My purchase also included no tax and free shipping. The shipping company delivered the mower to my door, on time and no problems.
March 6, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Scott! We value your feedback, and are looking forward to hearing from you again.
Faster shipping and best price in the…
Faster shipping and best price in the market too
March 6, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Mohan! Our team works hard to provide the best sales experience possible. We look forward to hearing from you again.
Very good customer service
March 5, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you Dana!
Great deal
Dewalt 20V Circular saw with 2 X 5ah -20 V batteries free gift- Great deal, fast shipping and delivery - thanks so much
March 5, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Richard! Our team is working hard to get what you need, when you need it. We are always adding New Dewalt items, come back soon.
All I can say it was simple and easy…
All I can say it was simple and easy shopping online with themI would recommend it
March 5, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you Hilljack! We like keeping it simple. You need...….we have, we ship. Come back soon, we are always adding new items.
Reply from Factory Authorized Outlet
Thank you, Kathleen! We are glad to hear the router is treating you well. Please keep us in mind for all of your power tool and accessory needs.
Everything went smoothly.
Everything went smoothly. I would definitely use them again.
March 4, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Ross! We look forward to assisting you with future purchases.
Reply from Factory Authorized Outlet
Thank you, Eric! We are glad to hear that you were satisfied with your buying experience, and we hope that you get the most of our your Porter Cable purcahse.
Great service backed by great products.
March 4, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Rick!
foldable dewalt string trimmer
it was easy to assemble, used it right away works better than I expected & folded up very nicely for storage
March 4, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Natalie,
Thank you for the feedback! We are glad to hear you are satisfied with your purchase, and we hope you will keep us in mind for all of your power tool and accessory needs.
Reply from Factory Authorized Outlet
Thank you, Cedric! Let us know how that pressure washer treats you.
Great response and fast turn around
Great response and fast turn around. Even got a call before receiving. Fantastic service. Drawers on tool box stick a bit and not smooth as should be. Nothing at all to do with factory authorized co. It’s a Stanley quality and maybe shipping issue. All in all I am happy and would shop with them again.
March 4, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello James,
Thank you for the feedback, and we are glad to hear that you were satisfied with your buying experience. Please keep us in mind for all of your power tool and accessory needs.
I will start off by saying that FAO has…
I will start off by saying that FAO has been my go to source for many years of tool purchases. I have had no bad experiences with them until my last purchase.
I ordered (FAO121062) a Dewalt 20 volt pole mounted hedge trimmer that their website ad said included a 5.0 battery and charger. When I received the package, it came as a bare tool only. Not battery or charger.
I called FAO customer service immediately and was informed that my order was for a bare tool. When I pointed out their website ad specifically stated that a battery and charger were included, I was at first met with skepticism but later was told it was a typo error and would be corrected immediately. I have checked the website since my call and the correction has NOT been made.
I was also told there was no way to send a battery and charger and that my only recourse was to return the tool and get a refund. I was sent and Email with return labels and such. However, I really needed the tool for an important job and had to resort to getting a battery and charger to use it with.
My complaint is that FAO would not stand behind THEIR mistake and for a few dollars keep a longstanding customer happy. Also, since they did not take down this mistake from their website, I wonder how many others have been duped into this bait and switch tactic.
At this point, my confidence in FAO is shaken and I am not sure I'll deal with them again.
March 4, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Nevin,
Thank you for the reply. We apologize for the inconveniences you have experienced, and one of our customer service reps will reach out to see how we can better assist you.
Every thing went very well
Every thing went very well! Great experience! Would do business with this company again!
March 4, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Floyd! We hope that the Milwaukee hoodie treats you well.
Very happy with my DeWalt Table Saw purchase
Very happy with my purchase. Reconditioned item was in like new condition, including all accessories and manual. Highly recommended
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Tommy,
Thank you for the kind words. Just to note, when you register your DeWALT reconditioned product you will have a 1 year limited warranty from the manufacturer. Please let us know how that table saw treats you!
Everything was as expected
Everything was as expected, except the other instruction manual was included in the box. there are two 745 saws very similar. the biggest visible difference the Site-Pro Modular Guarding System. The included parts and setup is a little different. After a little searching I found the right manual. All is good.
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Arnie, We appreciate you sharing your experience, and your resourcefulness. Thank you for considering us for your tool needs!
Great service
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Juan! We are here for you when you need us. Let us know how the Dewalt Rotary Hammer works out for you.
Great Customer Service arrived on day…
Great Customer Service arrived on day we were told.
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Larry! Our team is working hard to get you what you need in a timely manner.
Awesome prices and fast shipping
Awesome prices and fast shipping
The only place I buy tools
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, John! We appreciate your continued patronage. We look forward to seeing you soon.
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