The salespeople in the shop were attentive and gave honest advice, based on long experience. The selection of furniture is extensive with an accent on quality, taste and understatement. The delivery c... See more
Company replied
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Brian, the salesman, kept my Mother informed at every stage. The gentlemen who made the delivery and collected the old furniture were incredibly patient, helpful and efficient. The new furniture is ev... See more
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Fantastic level of service, from the sales team to the delivery men. Its great to support a small local company that provides a first class service!!
In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... See more
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Company details
About Fairway Furniture - Newton Abbot
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Newton Road, Kingsteignton, TQ12 3AD, Newton Abbot, Devon, United Kingdom
- 01626 332888
4.9
Excellent
927 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Sales and delivery were good but the…
Sales and delivery were good but the delivery was 10 days later than sales predicted
August 3, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your review.
We're so pleased to hear that you were happy with both the sales experience and the delivery service. We do apologise that the delivery took longer than anticipated, and we'll be sure to raise this with our team so that delivery expectations are communicated more accurately in future.
We hope you love your new furniture.
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review. We're thrilled to hear you received great service and that the delivery was excellent. We hope you enjoy your new furniture!
Great service from all the staff right…
Great service from all the staff right from the start .Delivered on time delivery men were jolly and very helpful every thing unpacked rubbish sorted and taken away thanks.
August 5, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review.
We're delighted to hear that you received great service from start to finish. It's wonderful to know that your delivery arrived on time and that our delivery team were friendly and helpful, ensuring everything was unpacked and cleared away for you.
We hope you enjoy your new furniture and thank you for choosing Fairway Furniture!
Very good experience in Kingsteignton…
Very good experience in Kingsteignton store. Good choice of chairs, competitively priced, excellent delivery within a few days. Will certainly visit again. Staff very helpful
July 24, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review. We're delighted to hear that you enjoyed your experience in our store and found the right items for your home. It's also great to know that your furniture was delivered quickly and efficiently. We look forward to welcoming you back again soon.
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review. We're so pleased to hear that you were happy with both the service you received and your furniture.
Your feedback is greatly appreciated, and we hope to see you again.
Excellent to buy from assistances in…
Excellent to buy from assistances in shop very knowledgeable of products and after sales very good , emails and phone calls as to keeping you up to date pleasure to do purchase from . B. Coe
July 1, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful review.
We're pleased to hear that our showroom team were able to provide their knowledge and help you find the right product. It's also great to know that our team kept you well informed throughout the process with regular updates.
We truly appreciate your kind words and are delighted that your experience with Fairway Furniture was such a positive one.
Everything ran smoothly from start the…
Everything ran smoothly from start the finish. Amazing quality bed my son loves it.
July 28, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind feedback. We're so pleased to hear that everything ran smoothly from start to finish, that your son loves his new bed and that you're happy with the quality of your purchase.
We hope it brings many years of comfort!
Happy customer
We found the staff in the shop very helpful and efficent.
We also found the delivery guys to be polite, helpful and friendly.
We are very happy with our purchase. And would recommend fairway furniture.
We have bought several items from this store and always go back.
July 28, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review. We're happy to hear that both our showroom team and delivery colleagues were helpful, friendly, and efficient.
It's especially rewarding to know that you're happy with your purchase and that you've continued to choose Fairway Furniture over the years. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Great service from the store and…
Great service from the store and delivery team ,I have a lot of steps to my house and nothing was to much trouble for the team
July 24, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave your feedback. We're delighted to hear that you received such excellent service from both our showroom and delivery teams.
It's brilliant to hear that our delivery team were able to manage the access to your property with ease and provide a helpful, hassle-free experience. Going above and beyond for our customers is something we always strive for, so your kind comments are greatly appreciated.
Everyone polite delivery good
August 1, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave us a review. We’re glad to hear that you found everyone polite and that your delivery experience was a good one. Our team works hard to provide friendly service from purchase through to delivery, so it’s wonderful to know this was reflected in your experience.
Thank you for choosing us and we hope you enjoy your new furniture.
a great company to deal with
a great company to deal with, right from being in the showroom to having the furniture delivered. very professional, but also friendly and approachable. the staff knew exactly what we needed and advised us the best option. they kept us informed all the time. the delivery was on time, rang us to arrange a time. everything was on perfect
July 21, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful review!
We're delighted to hear you had a positive experience from our showroom through to delivery. It's great to know our team provided helpful advice, kept you informed, and delivered a friendly, professional service. We really appreciate your feedback and hope you love your new furniture.
Reply from Fairway Furniture - Newton Abbot
Thank you for your review! We're delighted to hear that you found our service reassuring and that you received great customer service from our team. Your feedback is greatly appreciated, and we hope you enjoy your furniture for many years to come.
One piece of my order is damaged and we…
One piece of my order is damaged and we also ordered a headboard that did not come with the bed to be told it was not ordered
July 23, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to share your feedback.
We're very sorry to hear that part of your order arrived damaged and that there has been confusion regarding your headboard. This has been passed on to the Store Manager, who is currently looking into the matter and will be in contact with you shortly to discuss everything further and work towards a resolution.
We appreciate your patience and apologise for any inconvenience caused.
All of the staff and delivery staff…
All of the staff and delivery staff went up and beyond thank you so very much great job.
July 23, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your fantastic review! We're delighted to hear that both our showroom team and delivery colleagues went above and beyond to help. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for choosing Fairway Furniture.
Showroom staff listened to what we…
Showroom staff listened to what we needed rather than what they wanted to sell, 2 day delivery.
July 20, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your review! We're delighted to hear that our showroom team took the time to listen to your needs and help you find the right furniture, without any pressure. It's also great to know that our quick two-day delivery helped make your experience even better. We really appreciate your feedback and thank you for choosing us.
Brilliant customer service and great…
Brilliant customer service and great delivery experience thankyou
July 22, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our customer service and delivery. As a family run, independent business we really appreciate your support!
Product great but delivery not so great
Great retail service (Max was brilliant) however delivery service was very disappointing
My 72 year old wife was left to put on the chair legs herself with great difficulty
July 17, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to share your feedback.
We're delighted to hear that Max provided you with such excellent service in store, and we'll be sure to pass on your kind comments to him.
However, we're very sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating it must have been for your wife to be left to fit the chair legs herself, particularly given the difficulty this caused. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention as we do offer two different delivery options to alleviate this problem the Essential which you purchased which was a basic delivery to the room of your choice with no-unpacking or set-up or a Premium Delivery & Setup which includes unwrapping and assembly of all applicable furniture leaving them ready for use, we will discuss with Max why this service wasn't offered on this occasion. If there's anything we can do to help further, please don't hesitate to contact our customer service team so we can look into your experience in more detail.
Thank you again for your valuable feedback.
No problems nice delivery men polite
July 20, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave your review. We're delighted to hear everything went smoothly and that our delivery team provided polite, friendly service. We'll be sure to pass your kind comments on to the team. Thank you for shopping with us.
Kind regards,
Fairway.
Sales were.very helpful and…
Sales were.very helpful and professional. Nothing was too much trouble. Delivery of chairs came earlier than estimated and delivery men were friendly and carried the bulky boxes into the house and placed them just where I asked them.
July 16, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave your review. We're delighted to hear that our sales team were helpful and professional, and that nothing was too much trouble. It's also wonderful to know your chairs arrived earlier than expected and that our delivery team provided such friendly, helpful service. We'll be sure to pass your kind comments on to both teams. Thank you for shopping with us.
Kind regards,
Fairway.
We appreciated the careful handling of…
We appreciated the careful handling of our new furniture, polite and professional service
July 16, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave your review. We're delighted to hear you appreciated the care taken with your new furniture and the polite, professional service you received. We will be sure to pass your kind comments on to our delivery team. Thank you for shopping with us.
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