The salespeople in the shop were attentive and gave honest advice, based on long experience. The selection of furniture is extensive with an accent on quality, taste and understatement. The delivery c... See more
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Brian, the salesman, kept my Mother informed at every stage. The gentlemen who made the delivery and collected the old furniture were incredibly patient, helpful and efficient. The new furniture is ev... See more
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Fantastic level of service, from the sales team to the delivery men. Its great to support a small local company that provides a first class service!!
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In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... See more
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Company details
About Fairway Furniture - Newton Abbot
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Newton Road, Kingsteignton, TQ12 3AD, Newton Abbot, Devon, United Kingdom
- 01626 332888
4.9
Excellent
927 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellen t service
We experienced a problem with a product bought from Fairway, on reporting the issue , we had a replacement within a month . Staff service excellent
July 8, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your review! We're delighted to hear that our team was able to resolve the issue quickly and that you were pleased with the replacement service. We will ensure your kind comments are passed on to the team. Thank you for shopping with us.
Kind regards,
Fairway.
From entering the store to choosing our…
From entering the store to choosing our settees the staff were not pushy but left us to peruse the store until we saw the ones we wanted, Brian who took our order was excellent and explained fully everything about the services and warranties/insurance cover etc and ways to pay for said items. He also explained about how long it would take before delivery and would inform us of a date which he duly did which was the 8th July 2026.
The furniture was delivered on time by the two delivery drivers who were excellent and placed the settees where we wanted them without any problems and took photos after they had finished of the settees in place, very well done to both of them.
My wife then found a crease in one of the middle back cushions after the delivery, I reported this to ANGIE with photos the next day at the Newton Abbot branch who handled the problem promptly and later she informed us that Neil from G Plan would contact us to arrange a date to see the problem, he contacted us and arranged a date for the 14th July.
He arrived this morning at the time and date we arranged and sorted the problem to hos and our satisfaction.
We would like to state that we have always been highly satisfied with everything we have purchased from Fairways Furniture and find the staff friendly and informative and not pushy and we always recommend this store to friends and family.
All staff should be congratulated for all their effort and customer satisfaction, well done to all staff in branch from two satisfied customers.
May 22, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your wonderful and detailed review. We're delighted to hear that you enjoyed such a positive experience from the moment you entered our store through to the delivery and aftercare service.
It's fantastic to know that Brian provided all the information you needed in a relaxed, no-pressure environment, and that our delivery team impressed you with their professionalism and care. We're also pleased that Angie was able to promptly assist with your query and resolving the issue quickly and to your satisfaction.
Your kind words about our team's friendliness, knowledge, and commitment to customer service mean a great deal to us. Knowing that you continue to choose Fairway Furniture and recommend us to your friends and family is the highest compliment we could receive.
Thank you once again for your continued support, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
Excellent from showroom to delivery
Excellent from showroom to delivery. Salesman Max very informative and helpful. Delivery on time and communication from all was superb. Love my new Harrison Spinks mattress.
July 7, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful review! We're delighted to hear that your overall shopping experience with us was excellent. We'll be sure to pass your kind words on to Max – he'll be pleased to know his knowledge and helpful advice made such a positive impression. It's also great to hear that our communication and delivery service met your expectations.
Most importantly, we're thrilled that you're loving your new Harrison Spinks mattress. Wishing you many comfortable and restful nights ahead!
Kind regards, Fairway Furniture
You Won't Find Better
Having recently been a customer I am very impressed by this company. The Newton Abbot showroom has a superb range of furniture - you're unlikely not to find something you like. The showroom staff are excellent. They give customers useful information without being pushy or in your face - they know when to give prospective purchasers space to make up their minds. The products on offer are good quality, delivery dates are adhered to and deliveries are made by an experienced helpful team. We'll shop here again.
May 20, 2026
Unprompted review
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your fantastic 5-Star review! We're delighted to hear you had such a positive experience with us, from browsing our Newton Abbot showroom through to delivery.
It's wonderful to know our team struck the right balance by being helpful without being pushy, and that you were pleased with the quality of our furniture and the delivery service. We'll be sure to pass your kind words on to everyone involved—they'll really appreciate them.
Thank you for choosing us, and we look forward to welcoming you back to the showroom again soon!
Good sales service excellent delivery…
Good sales service excellent delivery service nothing to much trouble
June 30, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful feedback! We're delighted to hear you received excellent service from both our sales team and delivery crew. Knowing that nothing was too much trouble is exactly the experience we strive to provide. We really appreciate your support and look forward to helping you again in the future.
Good service
Good service - very knowledgeable. Met my demanding time schedule and delivery was excellent.
Well done!
June 18, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your review! We’re really pleased to hear you were happy with our knowledgeable team and that we met your time schedule. It’s great to know the delivery went smoothly. Kind regards Fairway
5-star in all aspects
We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the younger son a bit disappointed. Then, a few days before the delivery date of the first bed, the gentleman dealing with the sale rang me and said the other one was coming sooner so he arranged them both to be delivered on the same day. Absolutely brilliant customer service, we are very grateful and blown away, thank you so much!
July 1, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your wonderful 5-Star review! We’re really pleased we could help make the process smoother for your move and arrange both beds to be delivered together. It’s great to hear that we were able to bring everything forward and avoid the extra wait for your son—that’s exactly the kind of service we aim to provide.
We truly appreciate your kind words about the team and the service you received. Your feedback means a lot, and we’ll be sure to share it with everyone involved. Wishing your family all the best in your new home, and we look forward to helping you again in the future.
Reply from Fairway Furniture - Newton Abbot
We are so please to hear our team was efficient, courteous, and knowledgeable throughout.Thank you for choosing us.
All staff excellent very good service…
All staff excellent very good service from start to delivery well done
June 29, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave a. We are delighted you received excellent service from start to finish from all our team. We appreciate your support and look forward to helping you again.
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review! We're delighted to hear you're so happy with your new bed and that both our sales team and delivery team provided great service. We really appreciate your feedback and hope you enjoy your new bed for years to come!
The sales assistant was very…
The sales assistant was very professional, he listened and helped a lot. He took a great deal of trouble explaining everything and making sure we were happy. A very satisfying experience.
June 22, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful feedback! We're delighted to hear that our sales assistant took the time to listen, explain everything clearly, and ensure you were completely happy. It's fantastic to know you had such a satisfying experience, and we really appreciate you sharing your kind words.
Very helpful salesman
Very helpful salesman, cheerful and knowledgeable, very pleased with our purchases and the delivery guys.
June 23, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review! We're so pleased to hear that you had a great experience with our team. It's wonderful to know that our salesperson was cheerful, knowledgeable, and helpful, and that you were equally impressed with our delivery team.
We're delighted that you're pleased with your purchases and truly appreciate you taking the time to share your feedback.
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review! We're so pleased to hear everything went well and that our delivery team was helpful and provided great service. We really appreciate your feedback and hope you enjoy your purchase!
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review! We're delighted to hear you received great, professional service from our team. We really appreciate your feedback and look forward to welcoming you again in the future.
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review! We're so pleased to hear you were happy with the service, prompt delivery, and helpful assistance from our salesperson. We really appreciate your feedback and hope you enjoy your new furniture!
We review each time we make a new purchase
We review each time we make a new purchase and we speak how we find , can't find fault only praise for all staff from start to finish & even down to the delivery teams they have got to know us and we them, over the years ,all very knowledgeable, helpful, polite .
The store in newton abbot has a good range to choose from and with competitive prices, hence we keep going back.
May 24, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your continued support and for taking the time to leave another wonderful review!
It means a great deal to us that you return to us time and time again and that each experience continues to meet your expectations. Your kind words about our team, from our showroom staff through to our delivery colleagues, are truly appreciated.
We're also delighted that you continue to find our Newton Abbot store well-stocked with a great range of furniture at competitive prices.
Thank you once again for your loyalty, trust, and generous feedback. We look forward to welcoming you back for many years to come.
Kind regards, Fairway Furniture
Very helpful salesman at Kingsteignton
Very helpful salesman at Kingsteignton, lots of good advice - and gave us space to discuss and decide.
Booking for delivery efficient. Delivery updates useful, and both delivery men friendly helpful and did a great job - especially as my partner had recent op and couldn't move much furniture.
Always excellent service.
June 19, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your fantastic 5-star review! It's great to hear that you received such excellent service from our team in Newton Abbot. It's great to know that the advice provided helped you make the right choice, while still giving you the space to discuss and decide at your own pace.
We're also pleased that the delivery process ran smoothly, from booking and updates through to the delivery itself. Your kind comments about our delivery team are especially appreciated, and we're glad they were able to be helpful and accommodating.
Thank you for your continued support and for taking the time to share your experience. It's wonderful to hear that you consistently receive excellent service, and we look forward to helping you again in the future.
Kind regards, Fairway Furniture
2 seater leather sofa
From initially placing the order with Dave at your Newton Abbot to delivery and installation, my customer experience was excellent. Received regular updates leading up to date of delivery, all staff members were friendly and professional. Would recommend to others
June 22, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful review.
We're delighted to hear that you had an excellent experience from placing your order with Dave in our Newton Abbot store through to the delivery and installation of your furniture. Providing regular communication and outstanding customer service at every stage of the journey is something we take great pride in, so it's fantastic to know this was reflected in your experience.
We'll be sure to pass your kind comments on to Dave and the rest of the team. Thank you for your recommendation, and we hope you enjoy your furniture for many years to come.
Kind regards, Fairway Furniture
Good service at the point of purchasing and beyond
Good service at the point of purchasing our bed and good service from the delivery which was prompt. The gentlemen who set the bed up for us were organised,efficient and polite. Thank you Fairway.
June 17, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review. We're really pleased to hear that you received great service both when purchasing your bed and during delivery. It's especially pleasing to know that our delivery and installation team made such a positive impression with their organisation, efficiency, and politeness.
Your kind words mean a great deal to us, and we will be sure to pass your feedback on to the team. Thank you for shopping with us!
Kind regards, Fairway Furniture
First class service from ordering the…
First class service from ordering the furniture to delivery , many thanks Dave G
June 19, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful review Dave! We're delighted to hear that you received first-class service from the moment you placed your order through to delivery. Providing a smooth and enjoyable experience for our customers is always our goal, so it's great to know we achieved that for you.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
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