The salespeople in the shop were attentive and gave honest advice, based on long experience. The selection of furniture is extensive with an accent on quality, taste and understatement. The delivery c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brian, the salesman, kept my Mother informed at every stage. The gentlemen who made the delivery and collected the old furniture were incredibly patient, helpful and efficient. The new furniture is ev... See more
Company replied
Fantastic level of service, from the sales team to the delivery men. Its great to support a small local company that provides a first class service!!
Company replied
In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... See more
Company replied
Company details
About Fairway Furniture - Newton Abbot
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Newton Road, Kingsteignton, TQ12 3AD, Newton Abbot, Devon, United Kingdom
- 01626 332888
4.9
Excellent
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful felt relax had nice coffee…
Very helpful felt relax had nice coffee and chat and yes bought a great settee😎
June 15, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review! We're so pleased you felt relaxed and enjoyed a coffee and chat with us in-store.
We really appreciate your support and hope you enjoy your new sofa.
Kind regards, Fairway Furniture
Very pleased with the whole experience
Very pleased with the whole experience. Staff at Fairway very helpful and processed our order very quickly. They kept us informed of delivery date and time and delivery and construction of our new bed was done by the delivery team in a very professional way. Thank you.
June 13, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave us a great review! We are delighted to hear that you were pleased with the entire experience. It's great to know our team was helpful, kept you informed throughout the process, and that our delivery team provided a professional installation service for your new bed. We truly appreciate your kind words and thank you for choosing Fairway. Enjoy your new bed!
Reply from Fairway Furniture - Newton Abbot
Thank you for you review! We're so pleased to hear you found our service and staff friendly. We really appreciate your feedback and look forward to welcoming you again soon.
Reply from Fairway Furniture - Newton Abbot
Thank you for your review! We're delighted to hear you were pleased with our service, quick delivery, and the quality of your purchase. Many thanks Fairway
Great service very helpful staff at…
Great service very helpful staff at newton abbot and delivery team
June 10, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review! We're delighted to hear that you received great service and found both our Newton Abbot team and delivery crew so helpful. We'll be sure to pass on your feedback to everyone involved.
We truly appreciate your support and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
All staff very polite and helpful
June 15, 2026
Reply from Fairway Furniture - Newton Abbot
We're delighted to hear that our team were polite and helpful. We really appreciate your kind feedback and support.
Smart, Polite & helpful staff
Smart, polite and helpful staff.
I had no problem in selecting and ordering the product I require.
May 20, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful feedback! We're delighted to hear that our team were polite and helpful and that you found the process of selecting and ordering your product straightforward. Providing excellent service and making the customer experience as easy as possible are always our goals.
We appreciate your feedback and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review! We're pleased to hear that you were happy with our customer service and that our updates kept you informed throughout the progress of your order and delivery.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards, Fairway Furniture
Excellent service
Great advice and support from start to finish. Prompt delivery of new bed/mattress.
June 5, 2026
Reply from Fairway Furniture - Newton Abbot
We're delighted to hear that you received great advice and support throughout your experience with us and we're really pleased that your new bed and mattress were delivered promptly. We hope you're enjoying a great night's sleep and getting many years of comfort from your purchase.
Thank you again for your kind feedback, and we look forward to helping you again in the future.
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind feedback! We're delighted to hear you found our team helpful in store and that your delivery was pleasant and efficient. We appreciate your support. Kind regards Fairway
From the purchase in the store to the…
From the purchase in the store to the delivery in our home of our new beds , Fairway Furniture delivered in more ways than one .
Very helpful and friendly .
June 2, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review. We're delighted to hear that your experience with us was a positive one from start to finish. It's wonderful to know that our team was able to provide helpful and friendly service both in-store and during the delivery of your new beds.
We truly appreciate your feedback and thank you for shopping with us. We hope you enjoy your new beds for many years to come.
Kind regards, Fairway Furniture
Terrific store and brilliant staff
Terrific store and so, so helpful staff. I wouldn’t go anywhere else.
June 6, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your fantastic review!
We're delighted to hear that you found our team so helpful and that your experience in store was such a positive one. Comments like yours mean a great deal to us, and we're especially pleased to know that we've earned your loyalty.
Thank you for your support, and we look forward to welcoming you back again soon.
Kind regards, Fairway Future
We went into your Newton Abbot branch…
We went into your Newton Abbot branch to look at your bed selection. After guidance from Brian we have purchased a new bed with headboard he explained what the bed came with its added extras we were very happy and satisfied with the service and care he offered us.
Brian is a very approachable gentleman and an excellent asset to your company. Thank you Brian for all your help .
June 3, 2026
Unprompted review
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave such a lovely review.
We're delighted to hear about your positive experience at our Newton Abbot branch and that Brian was able to help you find the perfect new bed and headboard. Providing clear guidance and ensuring our customers understand all the options available is something we take great pride in, so it's wonderful to know that Brian's knowledge, care and attention made such a difference to your visit.
We will be sure to pass on your kind comments to Brian. He will be thrilled to hear how much his assistance was appreciated.
Thank you once again for choosing us, and we hope you enjoy your new bed for many years to come.
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Newton Abbot
Thank you for your 5-star review! We're delighted to hear that you found both our service and delivery excellent. We really appreciate your feedback and support.
Great service
Great service instore, good communication and updates whilst waiting for delivery. Item arrived on time and excellent quality for the price. Would have been 5 stars but the timescale from ordering (beginning of January) to delivery (late May) was a bit longer than expected.
May 20, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your feedback and for taking the time to share your experience. We're delighted to hear that you were pleased with the service you received in-store, our communication throughout the process, and the quality of your item.
We appreciate your comments regarding the delivery timescale. Many of our products are made to order and imported which is why it had a long delivery time.
Thank you again for your custom and support and taking the time to leave us this review. Kind regards Fairway
Very happy
Délivered at exact time stated by two extremely efficient, polite and helpfull delivery men.Thank you
May 22, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your kind feedback. We're delighted to hear your delivery arrived exactly on time and that our delivery team provided such efficient and helpful service. We’ll be sure to pass your compliments on to them!
Everything was excellent
Everything was excellent, from the stress free, no pressure viewing and ordering, the communication on the delivery, to the delivery and installation itself.
Would use again without any doubt.
May 10, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to leave such a wonderful review. As a family run local business we are delighted to hear that everything went so smoothly for you, from the in store experience through to the delivery and the installation itself.
It’s great to know the whole process felt stress-free and seamless. We hope you enjoy your purchase and look forward to helping you again in the future. Many thanks Fairway
Scott made our experience great.Hes so…
Scott made our experience great.Hes so patient ,understanding and experienced as a salesman.
May 21, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely feedback. We’re delighted to hear that Scott made your experience such a positive one, as one of our longest members of the sales team.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Scott.
Many thanks, Fairway
Reliable and quality
Reliable company, helpful and great communication throughout. Very pleased with the second recliner chair here for my Grandma
May 6, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your kind words! We’re delighted to hear you found our team reliable, helpful, and communicative throughout the process. It’s especially wonderful to know your Grandma is enjoying her second recliner chair from us. We truly appreciate your continued support and look forward to helping you again in the future!
Thank you for shopping with us, Kind regards Fairway
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.