The salespeople in the shop were attentive and gave honest advice, based on long experience. The selection of furniture is extensive with an accent on quality, taste and understatement. The delivery c... See more
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Brian, the salesman, kept my Mother informed at every stage. The gentlemen who made the delivery and collected the old furniture were incredibly patient, helpful and efficient. The new furniture is ev... See more
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Fantastic level of service, from the sales team to the delivery men. Its great to support a small local company that provides a first class service!!
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In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... See more
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Company details
About Fairway Furniture - Newton Abbot
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Newton Road, Kingsteignton, TQ12 3AD, Newton Abbot, Devon, United Kingdom
- 01626 332888
4.9
Excellent
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service , good communication on delivery, all the furniture has been delivered quickly, and within time frame given. packed really well.
We had 3 beds , one sofa, sideboard and bedroom chair delivered at different times .
Beautiful furniture highly recommended.
April 16, 2026
Reply from Fairway Furniture - Newton Abbot
We are so grateful that you left us this amazing 5 Star review, we are pleased that we were able to deliver great service and within the quoted timescales. Thank you for shopping with us, we will ensure that the Newton Abbot team hear about your great review.
Good choice of quality furniture
Good choice of quality furniture, decent price and great service. They keep you informed of your order progress.
May 13, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review. We’re so pleased to hear that you were happy with our range of quality furniture, competitive prices, and the service you received.
It’s great to know that our order updates helped keep you informed throughout the process.
We really appreciate your feedback and thank you for shopping with us.
Kind regards, Fairway Furniture
The gentleman in store was very helpful…
The gentleman in store was very helpful and they kept in touch re. delivery. The delivery itself was excellent, very efficient and chrerful!
May 13, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review. It's great to hear that our in-store team member was helpful and that you felt well informed throughout the delivery process.
It’s also wonderful to know that the delivery team provided such an efficient and cheerful service. We’ll be sure to pass your lovely comments on to the team.
Thank you again for choosing us, and we hope you enjoy your new furniture.
Kind regards, Fairway Furniture
First rate service
Friendly , knowledgeable staff in store.
Regularly updated with order progression.
Given delivery time slot on day of delivery which was adhered too.
The 2 delivery men were polite ,respected our house installed the suite of furniture,then took away all relevant packaging erc
May 14, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your 5-star review! We’re so pleased to hear that you found our team friendly and knowledgeable, and that you were kept informed with your order.
It’s great to know the delivery team arrived within the promised time slot, treated your home with respect, installed your furniture professionally, and removed all packaging for you.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Had message to tell me they were…
Had message to tell me they were arriving shortly and very helpful
Delivered to bedroom and all unpacked on sight - not beforehand which I don’t like
Very polite and cheerful guys - a credit to Fairway Furniture
Would recommend to anyone
May 15, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your 5-star review! We’re so pleased to hear the delivery team kept you informed, were helpful throughout, and took care to unpack everything in your bedroom on arrival. It’s great to know their polite and cheerful attitude made such a positive impression.
Your recommendation means a lot to us, and we’ll be sure to pass your kind comments on to the team! We hope you enjoy your new bed.
Kind regards, Fairway Furniture
Very professional sales man was lovely
Very professional sales man was lovely!
Show room is lovely good range of products. Thank you Scott!
April 13, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with Scott and enjoyed our showroom and product range.
We really appreciate your feedback and look forward to welcoming you in-store again soon!
Kind regards, Fairway Furniture
2 star for the environment
2 star for the environment. 1 star for the incompetent inept often unhelpful bordering on awkward staff.
We ve been going to fairway for over a decade. But we rarely buy anything anymore because they never know anything about their own products and their staff turnover is constant presumably due to these issues.
This site asks for a date but it's every visit that's lacking.
We met one of the staff in a rival store and they claimed they quit because of how poorly run fairway has become. We certainly have found that to be true.
Possibly a management issue?
Will keep visiting in the hope of a better shopping experience. I hope they fix there issue soon as we believe in supporting local stores but fairway don't make it easy.
May 6, 2026
Unprompted review
Reply from Fairway Furniture - Newton Abbot
Thank you for taking the time to offer a review, even though it would seem we have fallen short of our aim to offer the best customer service.
As with any business, staff members move on to new opportunities and this can be for a variety of reasons. The Newton Abbot store in particular has had several new team members over the past year, many of whom have years of experience in the furniture sector.
It is disappointing that the former staff member you spoke to seems to have such a negative view of our company, but that is not for us to comment on, other than to say that the business seeks the best performance from every member of our store teams.
As a family owned and run business, we strive to be the best and we will continue to work hard to deliver that to our current and future customers.
Kind regards. Fairway Furniture
Great
From a great service in the showroom to the great experience during the delivery. Everything went really well and the sofas are great as well!
May 7, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your kind words! We’re delighted to hear you had a great experience from the showroom right through to delivery. It’s wonderful to know you’re happy with your new sofas too.
We really appreciate your support and hope you enjoy your new sofas!
Kind regards, Fairway Furniture
The whole experience from looking at…
The whole experience from looking at furniture, to buying it, delivery & installation was exceptional. We shall be purchasing again from the N. Abbot store.
May 6, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful feedback. We’re delighted to hear that your entire experience was exceptional. The team at our Newton Abbot store will be especially pleased to hear your kind comments.
We truly appreciate your support and look forward to welcoming you back in store again in the future.
Kind regards, Fairway Furniture
Brilliant experience alround
From start to finish everything was superb. We went to other bed suppliers, and they were helpful, but lacked the clarity of pricing that Fairway presented. Delivery service was excellent, asked where I wanted the bed installed, 20 mins later, all done !!. Just a brilliant experience alround
May 8, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for such a great review! We’re delighted to hear that your experience was superb from start to finish. Providing clear pricing and excellent customer service is very important to us, so it’s wonderful to know this stood out during your visit. We’re also pleased that the delivery and installation process was quick, smooth, and hassle-free.
Your kind comments mean a great deal to the whole team. Thank you again for shopping with us.
Kind regards, Fairway Furniture
I have used fairways a few times and…
I have used fairways a few times and each time I have found what im looking for. The staff are very friendly and I would recommend them
April 1, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your continued support and for taking the time to leave such a lovely review! We’re delighted to hear that you’ve always been able to find what you’re looking for when shopping with us. It’s also wonderful to know that our friendly staff have helped make your experience a positive one.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards, Fairway Furniture
Excellent service from start to finish.
We were served by Scott who was very helpful and helped us choose the best options for us. He kept us up to date on the progress of our order . We were given a 2 hour time slot for delivery and the suite arrived well within the given times. The suite is well made and just as we expected. Thank you to all involved.
March 27, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your 5-star review! We’re so pleased to hear that Scott was able to help you find the best options and kept you well informed throughout your order.
It’s great to know your delivery arrived within the expected time slot and that you’re happy with the quality of your Celebrity furniture. We’ll be sure to pass your thanks on to everyone involved.
Thank you for shopping with us!
Kind regards, Fairway Furniture
good product and service
April 29, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful review. We’re so pleased to hear that you’re happy with both the product and the service you received at our Newton Abbot store.
Your review means a lot to our team, and we truly appreciate your support.
Kind regards,
Fairway Furniture
Smooth process from start to finish
Smooth process from start to finish, initially we were told it would be a six week lead time for our new bed however the following week despite a little bit confusing email we were told the item would be delivered in a few days. Easy to book delivery and the delivery guys were excellent, polite and professional. We’ve used this company in the past and we would continue to do so because we always get excellent service.
April 23, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for the lovely review! We’re really pleased to hear that, overall, you had a smooth experience and that our delivery team made a great impression with their professionalism and care.
We’re glad we could bring things forward and get your new bed to you sooner than expected. It means a lot to us that you’ve chosen to return to us and that we’ve been able to consistently provide excellent service.
We hope you enjoy your new bed, and we look forward to helping you again in the future!
Kind regards, Fairway Furniture
Very satisfied customers
We were welcomed without any pushy attitude. Furniture & Carpet selection were assisted when required. Good advice when requested. Delivery and fitting was completed on time on days agreed. Top quality service and products.
April 23, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your kind review! We’re really pleased to hear that you felt comfortable and supported throughout your visit in store, and that our team could offer helpful advice without any pressure. It’s great to know everything, from selection to delivery and fitting, went smoothly and on schedule.
We truly appreciate your support and hope you enjoy your new furniture and carpet!
Kind regards, Fairway Furniture
Delighted with the service received…
Delighted with the service received both at the store and from the delivery team.
April 1, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely review! We’re so pleased to hear you had a great experience both in-store and with our delivery team. Your feedback means a lot to us, and we’ll be sure to pass it along to everyone involved.
We hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Good and friendly delivery experience a
Friendly and informative service with good communication throughout
April 24, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your 5-star review! We’re really pleased to hear you found our team friendly, informative, and easy to communicate with throughout the process.
We truly appreciate your review and hope to see you again in the future!
Kind regards, Fairway Furniture
Good communication and flexibility
April 23, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your 5 Star review. We’re delighted to hear that you were pleased with our communication and flexibility throughout your experience with us.
Providing helpful and accommodating service is very important to our team, so your feedback is greatly appreciated. Thank you again for your support, and we hope you enjoy your new furniture.
Warm regards,
Fairway Furniture
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely 5-star review! We're so pleased to hear that you had a very good experience from start to finish.
We hope you enjoy your new G-Plan chairs, and we look forward to welcoming you in store again in the future.
Kind regards, Fairway Furniture
The experience was good and effective
The experience was good and effective. We are returning customers.
April 3, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for coming back to us! We truly appreciate your continued support and are delighted to hear you had another positive and efficient experience.
We hope you enjoy your new furniture, and we look forward to welcoming you again soon.
Kind regards, Fairway Furniture
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