The salespeople in the shop were attentive and gave honest advice, based on long experience. The selection of furniture is extensive with an accent on quality, taste and understatement. The delivery c... See more
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Brian, the salesman, kept my Mother informed at every stage. The gentlemen who made the delivery and collected the old furniture were incredibly patient, helpful and efficient. The new furniture is ev... See more
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Fantastic level of service, from the sales team to the delivery men. Its great to support a small local company that provides a first class service!!
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In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... See more
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Company details
About Fairway Furniture - Newton Abbot
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Newton Road, Kingsteignton, TQ12 3AD, Newton Abbot, Devon, United Kingdom
- 01626 332888
4.9
Excellent
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scott provided excellent customer…
Scott provided excellent customer service and kept us well updated regarding delivery. Having had the identical sofa ( liked it so much we ordered another!) delivered without any problems three months ago we were a little surprised that this time the deliverers struggled. But all is well and the sofa is great.
February 10, 2026
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us. We are sorry to hear that our delivery team had an issue with the delivery of your second sofa. We cant say why this occurred, but we are investigating if there is a training need for our teams going forward so we can avoid this issue in the future. We are so pleased that Scott was able to assist you again, and we have passed on your kind words to him. Thank you again for shopping with us, and we bet the sofas look great! Kind regards – Fairway Furniture
Good service
Kept well informed with expected delivery date and then with the time slot. When product arrived on expected date and within time slot. Salesman was very helpful and also the delivery drivers. Product is well built and of good quality.
February 11, 2026
Reply from Fairway Furniture - Newton Abbot
Good morning, thanks so much for your 5 star review. We are so pleased to hear you had a good shopping experience with us, and we hope to see you again soon. Kind regards – Fairway Furniture
Scott and the rest of the staff at…
Scott and the rest of the staff at Newton Abbot are always helpful, good quality furniture , always go to Fairway first.
January 9, 2026
Reply from Fairway Furniture - Newton Abbot
Good afternoon, thank you so much for your 5 star review. We are so pleased to hear that Scott was able to help you find what you were looking for, and we hope that you are loving your new furniture in your home. Kind regards – Fairway Furniture
Helpful and attentive staff
Helpful and attentive staff. Kept updated with order and delivery date. Delivery guys very good.
February 9, 2026
Reply from Fairway Furniture - Newton Abbot
Good afternoon, thank you so much for your 5 star review! We are so pleased to hear both our store and delivery team provided you with good service, and we have passed on your kind words to them. Thank you again for shopping with us, and we hope to see you again soon. Kind regards – Fairway Furniture
Buy local. Get local. Great service.
Great helpful and knowledgable service at Fairway in Newton Abbot.
Massive showroom with lots of choice. Reasonably priced and beats the chain on quality and service. Shop local.
December 3, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you so much for taking the time to review your recent purchase with us. We are thrilled to hear you had a good shopping experience in our Newton Abbot store, and we hope that you are loving your new furniture in your home! Kind regards – Fairway Furniture
Only four star as we are sill waiting…
Only four star as we are sill waiting for two dining chairs to be delivery
February 4, 2026
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us. We would like to apologise again for the delay you have experienced regarding your chairs. We understand that the store team is keeping you updated of the progress, and are working hard to get these delivered to you as soon as possible. Thank you very much for your patience and understanding while this issue is rectified for you. Please feel free to contact the store if we can be of any assistance during this time. Kind regards – Fairway Furniture
Local store so we could see and try out…
Local store so we could see and try out the item. Quality product at a good price. Great customer service and rapid delivery. Very happy customer!
January 16, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your fantastic 5 star review. We’re delighted to hear that being able to see and try the item in our local store made a difference, and that you’re happy with the quality, price, and service. We’ll be sure to pass your kind words on to the team.
Kind regards, Fairway Furniture
Great quality furniture delivered in a…
Great quality furniture delivered in a timely manner. The men were professional and collected our old suite then brought the new one in, they put it together and tested it to make sure it reclined and returned to sitting position.
January 30, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your wonderful feedback. We’re delighted to hear you’re pleased with the quality of your new furniture and that our delivery team handled everything so professionally. We’ll be sure to pass on your kind comments to the team. We hope you enjoy your new sofa and we hope to see you again.
Kind regards, Fairway Furniture
Great staff very helpful pleasant…
Great staff very helpful pleasant nothing to much trouble
January 28, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your kind review. We’re really pleased to hear you found our team helpful and pleasant and that nothing was too much trouble. We hope to welcome you back again soon.
Kind regards, Fairway Furniture
Scott at the Newton Abbot store is…
Scott at the Newton Abbot store is always very helpful, goes above & beyond to advise us. The warehouse have been very patient as our house sale took much longer than expected so we couldn't take delivery of our furniture when we would have liked
January 12, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your fantastic 5 star review! We’re delighted to hear that Scott at our Newton Abbot store has been so helpful, we’ll be sure to pass on your lovely comments to him.
Thank you for shopping with us. Kind regards, Fairway Furniture
Pleasant and Knowledgeable and Helpful…
Pleasant and Knowledgeable and Helpful Staff. We were given time to make up our minds without being rushed. A good experience and we would use the firm again
January 5, 2026
Reply from Fairway Furniture - Newton Abbot
Thank you for your lovely 5 star review. We’re really pleased to hear that our team were pleasant, knowledgeable, and helpful, and that you felt comfortable taking the time you needed without any pressure. Providing a relaxed and positive experience is very important to us. We appreciate your support and look forward to welcoming you back again soon.
Kind regards, Fairway Furniture
3 out of 3 items of furniture were…
3 out of 3 items of furniture were defective. Store Manager not very helpful.They eventually agreed to replace it only to be informed few weeks later that they no longer stock it . No real apology or attempt to compensate us .
Won’t shop there again. Bought replacement furniture elsewhere.
December 26, 2025
Reply from Fairway Furniture - Newton Abbot
Good afternoon. We would like to take this opportunity to once again apologise for the issues you had with your recent order. Looking back through your notes, we can see that our store manager and sales team did try to rectify this for you, but due to unforeseen circumstances on our part we were unable to replace the items for you, instead providing a full refund. We could not provide compensation as the goods were collected and you were refunded.
We are disappointed to hear that you are unhappy with the service you received from us. Reading the notes on your order we can see that sales teams in 2 of our stores tried to bring this to a satisfactory conclusion, which they were unable to do. We are sorry that you feel that we have not done enough for you. We don’t like to let customers down, but on this occasion our hands were tied on what we could do to resolve the issue for you. Kind regards – Fairway Furniture
Excellent Service
Excellent service in store from John. Kept informed throughout the process. Delivery arranged around our holiday date, arrived on time, delivery team were excellent dealing with an awkward route into the property. Definitely recommend
January 20, 2026
Reply from Fairway Furniture - Newton Abbot
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We have passed on your kind words to both John and the store management team. We hope that you are loving your new furniture, and we hope to see you again soon. Kind regards – Fairway Furniture
Good service
From advise choosing to delivery very efficient, helpful, communitive and considerate.
January 14, 2026
Reply from Fairway Furniture - Newton Abbot
Good afternoon, thank you for taking the time to review your recent purchase with us. We are thrilled to hear you had a good shopping experience, both in store and with our delivery team, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Pleasant experience from start to…
Pleasant experience from start to finish. Very friendly and polite staff with John the sales person very helpful in helping us choose our new furniture. Delivery men professional and friendly.
January 15, 2026
Reply from Fairway Furniture - Newton Abbot
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we have passed on your kind comments to both John and the delivery team. Thank you very much for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
I love my new bed your delivery men…
I love my new bed your delivery men were 1st class
They were very kind and made sure I was happy with there
The whole transaction was very good
I I will use your company again
As I am disabled it is good to buy from a company like yours thank you
January 8, 2026
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you so much for taking the time to review your recent purchase with us, we really appreciate it. We are so pleased to hear that you had a good shopping experience, and we have passed on your kind words to the store and delivery team. We are thrilled that you are loving your new bed! Kind regards – Fairway Furniture
Great service and advice
It's always good doing business with Scott at Fairway in Kingsteignton. He has never pressurised into buying anything but has given sound advice and help. That is needed especially as its normally for my 84 year old father these people need this type of service. So please pass my thanks on again from myself and dad
November 22, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning Mr Scott, thank you so much for your lovely review of the service you received from Scott in our Newton Abbot store. We are so pleased he was able to help you and your Dad find what you were looking for, and we have passed on your kind words to him and the management team. Kind regards – Fairway Furniture
Couldn't have asked for more. A wonderful experience
From the showroom to the delivery of our 3 piece suite we found the service outstanding. The salesman in the Newton Abbot branch was very welcoming and helpful and nothing was too much trouble. As were the deliverymen. We received the best service we have ever received from any Company. Will certainly choose Fairway Furniture in the future. Their service is excellent, second to none
January 8, 2026
Reply from Fairway Furniture - Newton Abbot
Good afternoon, thank you so much for your review. We are thrilled to hear you had a good shopping experience with us. We have passed on your wonderful feedback to the store and delivery team. We hope that you are enjoying your new furniture, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
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