We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served b... See more
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They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
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Needed a new suite. Went to St Austell Fairway Furniture store. We met a salesman called Will, who looked after our every need possible. Was made to feel welcome from the start. Nothing was too much... See more
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The salesman was happy to spend time with us answering questions and showing us the manufacture sample of the mattress which explained a lot. Good feedback on delivery timing. Professional, smart and... See more
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Company details
About Fairway Furniture - St Austell
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Stadium Park, Par Moor Road, PL25 3RP, St Austell, Cornwall, United Kingdom
- 01726 817333
4.7
Excellent
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Fairway Furniture - St Austell
Thank you for your review. We're delighted to hear that our staff were brilliant and that your delivery arrived on time and was handled efficiently.
We appreciate your feedback and thank you for choosing Fairway Furniture.
The staff were very helpful
The staff were very helpful , and the furniture came when they said it would . The delivery men were very polite and helpful and on time ,
August 7, 2026
Reply from Fairway Furniture - St Austell
Thank you for your wonderful feedback. We're delighted to hear that our team was helpful throughout your experience and that your furniture arrived as promised.
It's especially great to know that our delivery team made such a positive impression with their professionalism, punctuality and willingness to help. We'll be sure to pass your kind comments on to them.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.
when Par Market is closed.. go see Andrea at Fairway Furniture!
We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served by Andrea Grose, who was polite, chatty and super informative. We ended up buying a suite plus a storage pouffe! It arrived a little later than 4 weeks but not by much. We are so happy with it, i cant thank Andrea enough for being so patient with us... not in a million years would i have thought a miss timed trip to Par Market would result in buying a beautiful suite. Thank you Andrea you are a star! xx
May 1, 2026
Reply from Fairway Furniture - St Austell
Thank you for your lovely review. We're thrilled that a spontaneous visit led to finding the perfect suite for your home!
Andrea will be delighted to hear your kind comments. We're so pleased she was able to help you find exactly what you were looking for, and that you're so happy with your new furniture.
Thank you for choosing Fairway Furniture, and we hope you enjoy your suite for many years to come.
Salesperson happy to spend time with us
The salesman was happy to spend time with us answering questions and showing us the manufacture sample of the mattress which explained a lot. Good feedback on delivery timing. Professional, smart and polite delivery people.
July 14, 2026
Reply from Fairway Furniture - St Austell
Thank you for your lovely review. We're pleased to hear that our salesperson took the time to answer your questions and help you make an informed choice. It's also great to know you were kept updated on delivery and that our delivery team were professional, polite and helpful. We appreciate your feedback and thank you for choosing Fairway Furniture.
The staff are excellent
The choice of the particular piece I was looking for was good, the help and support of the staff was excellent and efficient.
July 12, 2026
Reply from Fairway Furniture - St Austell
Thank you for your feedback. We're delighted to hear that you found the perfect piece of furniture and that our team were able to provide helpful and efficient service throughout your experience.
We truly appreciate your custom and hope you enjoy your new furniture for many years to come.
Needed a new suite
Needed a new suite. Went to St Austell Fairway Furniture store. We met a salesman called Will, who looked after our every need possible. Was made to feel welcome from the start. Nothing was too much trouble for him. We were allowed to wander around with no sales pressure at all, which is something I like. When we found what we liked, Will was there to help guide us through our options. My husband and I came away feeling happy and very impressed by the way we were helped and advised throughout our visit.
Many thanks to all at Fairway Furniture.
I couldn’t rate our shopping experience higher, and would recommend them to anyone.
June 29, 2026
Unprompted review
Reply from Fairway Furniture - St Austell
Thank you for your fantastic review!
It's lovely to hear that Will at our St Austell store made your experience a positive one and to know you felt welcomed, supported, and able to browse at your own pace without any pressure. We'll be sure to pass on your kind comments to Will and the team. Thank you for your recommendation, and we hope you enjoy your new suite.
Brilliant
Will (not sure on his last name) in St Austell branch was brilliant, I'm fussy and always have a hundred questions and queries however he was very patient and positive, explained everything in detail and continued to communicate until our corner suite arrived.
Overall experience was brilliant. Would definitely go back for future purchases
May 30, 2026
Reply from Fairway Furniture - St Austell
Thank you for your lovely review! We're so pleased to hear that Will at our St Austell store provided such a positive experience. We understand that choosing the right furniture can involve lots of questions, and it's great to know that his patience, knowledge, and communication helped make the process an enjoyable one. We'll be sure to pass on your kind comments to him. Thank you for your support, and we look forward to helping you again with any future furniture purchases.
Very helpful and friendly staff both in…
Very helpful and friendly staff both in showroom and at delivery.
Wide range of good quality furniture
July 13, 2026
Reply from Fairway Furniture - St Austell
Thank you for your wonderful review.
We're delighted to hear that you found both our showroom and delivery teams to be helpful and friendly. It's also great to know that you were impressed with our wide range of quality furniture.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new furniture for many years to come. We look forward to welcoming you back again in the future.
Andrea our sales advisor was fab really…
Andrea our sales advisor was fab really knew her stuff and very friendly and couldn't be happier with the sofa we picked
July 14, 2026
Reply from Fairway Furniture - St Austell
Thank you for taking the time to leave your wonderful review. We're delighted to hear Andrea provided such friendly and knowledgeable service and helped you find the perfect sofa. We'll be sure to pass your kind comments on to her. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
Outstanding service on purchase of a new bed from Fairway.
My purchase of a new adjustable bed was seamless right through to delivery & set up, & even taking my old bed away! The staff in the St.Austell store were very helpful & gave the right amount of help without being pushy.
The men who delivered the bed were also super helpful & very polite.
As a full time Carer this was an extra thing to see to on my already full schedule, but I can honestly say that Fairway staff made it an easy process & are a delight to deal with.
I am thrilled with my purchase & with the service I received. Well done Fairway!
July 14, 2026
Reply from Fairway Furniture - St Austell
Thank you for taking the time to leave such a wonderful 5-Star review. We're delighted to hear that your experience, from choosing your adjustable bed through to delivery, setup, and collection of your old bed, was seamless. We'll be sure to pass your kind comments on to both our St Austell showroom team and our delivery team. It means a great deal to know we could make the process easier for you, and we're thrilled that you're so pleased with your new bed. Thank you for shopping with us.
Kind regards,
Fairway.
Reply from Fairway Furniture - St Austell
Thank you for your review! We're delighted to hear you had a great experience in our shop, received your order quickly, and are enjoying your comfortable bed. Thank you for shopping with us. Kind regards Fairway.
Fairway furniture. St. Austell
Staff very helpful in store.
Delivery confirmed and delivered on time.
Second recent purchase from Fairway.
Highly recommend.
July 4, 2026
Reply from Fairway Furniture - St Austell
Thank you for your lovely review! We're delighted to hear that our store team were helpful and that your delivery arrived on time as promised. It's especially rewarding to know this was your second recent purchase with us – your continued support means a great deal to us.
Thank you for your recommendation, and we hope to welcome you back again in the future!
Kind regards, Fairway Furniture
Very Poor Service
The sale was fine, it was an ex display bed, mattress and headboard.
I didn't want delivery yet as I was moving house but had to agree to delivery. We agreed everything would be wrapped and delivered to my current address and I would move the bed with the house move.
Upon receipt of bed, the delivery men apologised prior to unloading the bed.....the protecting sheets for the mattress had fallen off as they were held together with one piece of tape. The rest was not much better. We all spent time cleaning the mattress. Definitely not acceptable!!
In hindsight I should have rejected the delivery as none of the goods arrived in a satisfactory condition.
I will not mention the conversation I had when I phoned the store to complain, providing photos along with those taken by the delivery men.
We have also found a small tear in the headboard material at the base which will not be visible.
The store manager did contact me to apologise and agreed that they would replace the bed if any further damage was found after unwrapping everything when I have moved.
Unfortunately my experience with Fairway Furniture is way below acceptable standards. I have lots of new furniture to buy but will not be shopping here again.
June 17, 2026
Reply from Fairway Furniture - St Austell
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise that your order was not delivered in the condition you expected.
As a family run local independent business we pride ourselves on our customer service, and whilst we are pleased that our store manager has already been in touch and offered to replace the bed should any further damage be found after your move, we completely understand that this does not undo the disappointment and frustration caused by the poor condition of the packaging and the state of the items on arrival. This is not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention.
We also regret that your initial contact with the store regarding your concerns ended in an unsatisfactory and unprofessional way and is not what we would expect. We can assure you that your feedback has been shared with the relevant teams so we can review our packaging and delivery processes to help prevent this from happening again.
We understand why this experience has affected your confidence in shopping with us, and we are genuinely sorry to hear that you would not currently consider returning. If there is anything further we can do to assist once you have unpacked everything following your move, please don't hesitate to get in touch. We remain committed to putting things right wherever possible.
We wish you all the best with your move and thank you again for your honest feedback.
Kind regards,
The Fairway Furniture Team
All fine
All fine, chair brilliant. Only thing niggling I expected the chair to be delivered assembled which it was not. Delivery men were early also good.
June 16, 2026
Reply from Fairway Furniture - St Austell
Thank you for your review and for your kind comments about your new chair – we're delighted to hear you're pleased with it.
We're also glad the delivery team arrived early and provided a good service. We apologise for any disappointment regarding the assembly. We will raise this with the Store Manager.
Thank you again for your valuable feedback, and we hope you enjoy your new chair.
Kind regards, Fairway Furniture
They have furniture ranges that matched…
They have furniture ranges that matched our requirements. Helpful staff and competitive prices.
We were on holiday and visited the store and found items that we had been unable to source elsewhere.
We completed our order online at home and took delivery a few weeks later. Furniture delivered all the way from Plymouth to Cheshire fuss free.
May 1, 2026
Reply from Fairway Furniture - St Austell
Thank you for your fantastic 5-star review! We're delighted that you found exactly what you were looking for and that our team could help you choose the right furniture at a competitive price. It's great to hear the online ordering process was straightforward and that your delivery from Plymouth to Cheshire went smoothly. We really appreciate your support and hope you enjoy your new furniture for many years to come!
Very helpful staff were great
Very helpful staff were great. Helping us chose and keeping us informed delivery service was superb so easy Great 😀
June 3, 2026
Reply from Fairway Furniture - St Austell
Thank you for your fantastic review. We're delighted to hear that our team was able to help you choose the right furniture and keep you informed throughout the process. It's especially pleasing to know that you found our delivery service superb and that everything was made easy for you.
We truly appreciate your kind words and your support, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
St. Austell branch.
St. Austell branch. Fantastic help and advice from Andrea. Highly recommended.
Items delivered today and all set up by the delivery guys.
Happy with everything.
June 3, 2026
Unprompted review
Reply from Fairway Furniture - St Austell
Thank you for your wonderful review!
We're delighted to hear that Andrea at our St Austell branch was able to provide fantastic help and advice. It's also great to know that your items were delivered and set up smoothly by our delivery team.
We really appreciate your recommendation and are pleased that you're happy with everything. Thank you for shopping with us!
Kind regards, Fairway Furniture
Fairway was a 5* experience
At the Fairway store we came across a lovely lady called Karen, she found us the perfect corner sofa and delivery was a few days later. The service from the store and delivery was 5* and I would go to Fairways for furniture in the future.
April 22, 2026
Reply from Fairway Furniture - St Austell
Thank you for your wonderful review! We're so pleased Karen helped you find the perfect corner sofa. It's great to hear both our store and delivery teams provided 5-star service. We truly appreciate your support and look forward to welcoming you back to Fairway in the future!
Andrea at the Par market site was…
Andrea at the Par market site was great. She gave us superb customer service by offering us suitable options to meet our needs and was polite, friendly, and so helpful when we purchased our sofa bed recently. A real asset to the company. The delivery guys were really respectful and unobtrusive.
May 16, 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your wonderful review.
We're thrilled to hear that Andrea provided such excellent customer service and helped you find the perfect sofa bed for your needs. We will be sure to pass on your kind words to her – she will be delighted to know that her friendly, knowledgeable approach made such a positive impression.
We're also pleased to hear that our delivery team were respectful and considerate while delivering your furniture. Providing outstanding service from showroom to delivery is something we take great pride in.
Thank you for choosing Fairway and for taking the time to share your experience. We hope you enjoy your new sofa bed for many years to come.
Excellent in store service and staff
Excellent in store service and staff, excellent delivery service and staff
May 22, 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience both in our St Austell store and with our delivery service. Our team works hard to provide the best service possible, and your feedback means a lot to us. Thank you for taking the time to leave us a review. Kind regards Fairway
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