Great customer service and very helpful staff. Spent plenty of time with us going through everything. No pressure felt. Fantastic delivery and assembly drivers.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Won the item I choose staff excellent prompt delivery right to room it was to go in Have used them before and will again in future
Company replied
We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served b... See more
Company replied
They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
Company replied
Company details
About Fairway Furniture - St Austell
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Stadium Park, Par Moor Road, PL25 3RP, St Austell, Cornwall, United Kingdom
- 01726 817333
4.8
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Brilliant service from purchasing our new sofas to even when they arrived. Communication was exceptional we were kept informed from day one to the day they were delivered
Well done Fairways furniture and thankyou to all the staff who work in your stores and your delivery drivers
December 15, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review. We are thrilled to hear you are happy with the service you received, we really appreciate it, and we have passed on your kind words to both the delivery and store team. We hope that you are loving your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Great service right through.
Very friendly and helpful in store. Kept well informed throughout. Installers were friendly and very efficient and product is great.
February 4, 2026
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your recent review of your purchase with us. We are thrilled to hear you had a good shopping experience, and have passed on your kind words to both the store and delivery team. Thanks again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Good customer service
Good customer service. The salesman knew about the product we were looking for and gave sound advice which helped us to make our decision. Delivery was as expected. Delivery men were courteous and friendly. They were considerate and worked with care. The mattress we purchased is great…have had brilliant nights sleep. Many thanks😊
January 22, 2026
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we have passed on your kind words to both the store and delivery team. We are so pleased you had a good nights sleep! Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
the staff so helpful and polite nothing…
the staff so helpful and polite nothing was to much trouble brilliant
December 20, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review. We are thrilled to hear you are happy with the service you received from our store team, customer service is at the heart of how we operate, so to get such lovely feedback means a great deal. We have passed on your kind words to the store team, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Helpful staff
Staff understood what I wanted and showed me what was available and all information that I needed to make a decision
January 17, 2026
Reply from Fairway Furniture - St Austell
Thank you for your 5 star review. We’re delighted to hear that our staff understood your needs and provided all the information you required to make a confident decision. We’ll be sure to pass your comments onto the team. We hope you enjoy your new sofa!
Kind regards, Fairway Furniture
Good service. Polite helpful staff.
Staff were very helpful and polite. Very good service.
Furniture delivery staff were also very good.
Very pleased with the furniture.
November 30, 2025
Reply from Fairway Furniture - St Austell
Thank you for your fantastic review. We’re delighted to hear that both our store and delivery teams provided helpful and polite service, and that you’re very pleased with your new furniture.
Kind regards, Fairway Furniture
KeepingHelpful us well informed about…
Keeping us well informed about delivery. Friendly, polite and helpful showroom staff.
January 21, 2026
Reply from Fairway Furniture - St Austell
Thank you for your kind review. We’re delighted to hear that our showroom staff were friendly, polite, and helpful. We really appreciate your feedback and look forward to seeingyou again in the future.
Kind regards, Fairway Furniture
Couldn’t ask for better service.
Staff member in store very helpful. Second of same product bought because so pleased with the recliner and service - in store and delivery. Terrific value for money. Delivered on time. Coped with the narrow road where car and motorbike parked in the limited road width, resulting in having to carry the recliner for short distance, down steep road to our drive. Placed recliner where required and finished building it. All done politely and efficiently, in minutes.
January 28, 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your wonderful review. We’re delighted to hear how pleased you were with both the recliner and the service. It’s great to know our in-store team and delivery crew looked after everything so well. We really appreciate your kind words and support, and we hope you enjoy your recliner.
Kind regards, Fairway Furniture
We bought two sofas because your…
We bought two sofas because your salesman told us they were modular so were easy to manoeuvre- they were not; the base was one unit. Fortunately your delivery men were very helpful and managed to get them in
January 13, 2026
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. Please accept our apologies regarding the information you were given at the time of ordering. Although we do offer a range of modular items, that do come in separate parts, the item you selected is not one of them, and you should not have been advised that this was the case. Sometimes with power recliners you can remove the backs for ease of delivery, but this is not always the case. We would like to apologise once again for the information you were given, and please be assured that this will be addressed in store as an urgent training need going forward. Kind regards – Fairway Furniture
Excellent service kept imformed all the…
Excellent service kept imformed all the way with progress of item ordered service was impeccable well done
December 23, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your recent review. We are so pleased to hear you had a good shopping experience in our St Austell store, and we have passed on your kind words to the store team. We hope that you are enjoying your new furniture, and we hope to see you again soon. Kind regards – Fairway Furniture
Perfect delivery and all as described
Perfect delivery and all as described. Thank you
December 16, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are really pleased to hear you are happy with the delivery service our team provided, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
The first time of walking into the…
The first time of walking into the showroom,members of staff were friendly and helpful giving great advice also very knowledgeable with all of the furniture we looked at. Answering all our questions and made us feel welcome. We highly recommend this company.
October 18, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review! We are so pleased to hear you enjoyed shopping with us, and we have passed on your kind words to the store team. We hope that you are loving your new furniture, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Fairway Furniture is great!
Fairway Furniture is great!! Their furniture is high-quality and their salesperson, Karen, was friendly and knowledgeable about the many, many options available for our sofa. We’re really happy with our brand new sofa!
December 10, 2025
Unprompted review
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review. We are so pleased to hear you are happy with the service you received, and that you are enjoying your new sofa! We look forward to seeing you again soon. Kind regards – Fairway Furniture
Excellent customer Service
Excellent customer Service is so very hard to find these days. Jason Sewell in the St Austell Branch in Cornwall deserves a special thank you. Extremely knowledgeable, patient & very helpful. Provided clear quote. Great range of products in the store too.
November 13, 2025
Unprompted review
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are so pleased that Jason was able to help you find what you were looking for, and we have passed on your kind words to both Jason and the store management team. Thank you very much for shopping with us, and we hope to see you again soon. Kind regards – Fairway Furniture
Easy to order from
Easy to order from, very helpful staff. When the furniture was delivered the staff were very helpful.
December 3, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review. We are thrilled to hear you were happy with the service you received, both in store and with our delivery team, and we have passed on your kind words to them. We hope that you love your new furniture! Kind regards – Fairway Furniture
See the dining table and bench and it…
See the dining table and bench and it was that well presented I thought I’m having that , couldn’t get it before Xmas but a couple of strings were pulled and it arrived last week, the lads bought it assembled it gave me a run down on how to extend it and instructions if I ever needed to take it apart , all in all a good job Fairway Furniture
November 12, 2025
Reply from Fairway Furniture - St Austell
Thank you so much for your fantastic review! We’re really pleased to hear that you found exactly what you were looking for and that the delivery and assembly went smoothly.
Your kind words mean a lot and we’re delighted you’re happy with your purchase.
We hope you enjoy your new dining furniture and look forward to welcoming you back soon!
Kind regards, Fairway Furniture
After a wait of a further two weeks…
After a wait of a further two weeks from my full payment made to the Company, My finally had my wardrobe delivered and fitted! Was disappointed at the wait but once the guys fitted the wardrobe, I was very pleased.
December 8, 2025
Reply from Fairway Furniture - St Austell
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in delivering your wardrobe. We’re glad to hear that once it was fitted, you were pleased with the finished result.
We truly appreciate your patience and we hope to provide an even smoother experience for you in the future.
Kind regards, Fairway Furniture
Great Customer Service
I went to the St Austell branch looking for a new sofa. I was helped by Andrea Grose, who from start to finish of purchasing my sofa was awesome. Polite, warm, friendly, funny, and professional. She kept me updated throughout the process, and I now have my new sofa for Christmas. Would whole heartedly recommend Fairway Furniture, and Andrea Grose.
July 26, 2025
Unprompted review
Reply from Fairway Furniture - St Austell
Thank you so much for sharing your 5 star review! We’re delighted to hear that Andrea at our St Austell store made your purchase such a positive one.
We are thrilled you have your new sofa in time for Christmas and we truly appreciate your recommendation of both Fairway Furniture and Andrea.
Thank you again for shopping with us, we hope you enjoy your new sofa and have a wonderful Christmas!
Kind regards, Fairway Furniture
Friendly helpful staff in store
Friendly helpful staff in store, good choice of furniture.
Delivery was perfect
September 20, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review! We are so pleased to hear you had a good shopping experience, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.