Great customer service and very helpful staff. Spent plenty of time with us going through everything. No pressure felt. Fantastic delivery and assembly drivers.
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See what reviewers are saying
Won the item I choose staff excellent prompt delivery right to room it was to go in Have used them before and will again in future
Company replied
We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served b... See more
Company replied
They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
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Company details
About Fairway Furniture - St Austell
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Stadium Park, Par Moor Road, PL25 3RP, St Austell, Cornwall, United Kingdom
- 01726 817333
4.8
Excellent
442 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mattress delivery. …
Really very good service and very helpful Andrea who dealt with me done everything possible to get my mattress to me ,delivery men just the same very polite.
March 25, 2026
Reply from Fairway Furniture - St Austell
Thank you for your great review! We’re so pleased to hear that you received excellent service in store and that Andrea was able to help you every step of the way to get your mattress delivered. We’ll be sure to pass on your lovely comments to her.
It’s also great to know our delivery team made a positive impression and were polite throughout.
Thank you for shopping with us and we hope you enjoy your new mattress!
Kind regards, Fairway Furniture
From the salesperson to the delivery…
From the salesperson to the delivery all excellent
March 24, 2026
Friendly service when purchase made
Friendly service when purchase made. Advised when we could expect delivery. Contacted to arrange suitable date. Delivery good
February 9, 2026
Reply from Fairway Furniture - St Austell
Thank you for your 5 star review! We’re really pleased to hear that you experienced friendly service in store and that everything from delivery updates to arranging a suitable date went smoothly.
We truly appreciate your support and hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Good service came really quickly and…
Good service came really quickly and the delivery guys put them together really quick and tested. So really pleased however my new sofas are quite firm but really pleased with everything. Thank you.
March 25, 2026
Reply from Fairway Furniture - St Austell
Thank you so much for your kind feedback! We're really glad to hear that you were happy with the quick delivery and that your furniture was assembled efficiently by the delivery crew.
It’s great to know you're pleased overall with your new sofas. They can feel a bit firm at first, but they will soften slightly with regular use over time.
Thank you for shopping with us!
Kind regards, Fairway Furniture
Promised update 'phone calls were never…
Promised update 'phone calls were never made. We had to go into the store to get any information.
February 1, 2026
Reply from Fairway Furniture - St Austell
We are truly sorry to hear about your experience, and we sincerely apologise for the frustration caused.
We aim to keep all customers regularly updated throughout the ordering process, so it’s very disappointing to hear that you didn’t receive the promised updates.
This isn’t the level of service we strive to provide. We will be addressing this with the Store Manager to ensure the appropriate follow-up takes place and that this doesn’t happen again.
Kind regards, Fairway Furniture
Excellent service…
Excellent service despite problems with the original bed base being too large to fit up the stairs, everybody worked hard to find a solution and as early as possible delivery. Recommended
Special thanks to Andrea who kept us in the loop at all times.
March 20, 2026
Reply from Fairway Furniture - St Austell
Thank you so much for the great review and for taking the time to share your experience. We’re delighted to hear that, despite the initial challenge with the bed base, our team was able to find a solution and ensure an early delivery for you.
Your recognition means a lot to us and we’ll be sure to pass on your special thanks to Andrea. We truly appreciate your recommendation and hope you enjoy your new bed!
Kind regards, Fairway Furniture
I purchased a new bed
I purchased a new bed, mattress & dining chairs from Fairway in Par. We chose the colour headboard we wanted & the sale was quick & easy. When my items were delivered there was no head board & my delivery notice said base only. I called Fairway & was told I had to speak to the sales man that dealt with my order but he was not in. I called again the following day & was told the sales man would call me. Eventually he did but told me the bed i bought didnt come with a headboard. We were not told this at the time of sale even though he was stood with us when we chose the colour. I was then told that he would get management to call me on the saturday but that call never came through. Very disappointed. I have bought other furniture from this store but after this experience I will shop elsewhere from now on!
February 21, 2026
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to leave your review of your recent purchase with us. We are disappointed to hear that you are unhappy with the service you received from our St Austell store.
Looking at your sales paperwork, you are correct that no headboard was ordered. Some of our beds do come with a complimentary headboard, but the ottoman base with the True Seasons mattress that you ordered does not. They are two separate items and do not come as a complete bed set. This should have been made clear to you when you placed your order, and we are very sorry that this has not happened. The member of staff who served you is new, and we have raised this as an urgent training need going forward, so issues like this can be avoided in the future.
We can only apologise that a manager did not call you as expected. We have looked at the notes on your order and cant see any record of the phone calls that you describe. Again we are looking at this urgently, as all communication between us and our customers should be logged to ensure the highest levels of customer service are maintained. Regrettably in this instance this has not happened.
As a family run local business, we put customer service at the forefront of everything we do, and we find it regretful that in your case we did not meet the high standards that we strive for. Kind regards – Fairway Furniture
Great value as bought in sale
Great value as bought in sale, good quality once erected.
There was no need for delivery would have fitted both item,s in car.
Miss sold.
Was never told they were in D.I.Y Put together yourself flat pack.
Instructions said two people 30min
I live alone took 1.5 hrs for first 40min .second
Really happy with chairs
Not happy at having to assemble myself. Not explained at purchase, or delivery charge when only live few hundred yds from store which would have fitted in my car.
Overall experience,
1, pleasant sales team, good quality item's,
2, no need for pushed expensive delivery,
3, No explanation of self erection flat pack packagings.
Feel a little mislead spoiled the experience.
Would I use again ( yes but with more caution as to the finer detail,
March 19, 2026
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are disheartened to hear of the issues you had with your shopping experience in our St Austell store.
We can understand your frustration with regards the delivery charges, but we insist on delivery for these items as they can be large and difficult to handle, and we want to avoid customer injury, as well as any damage to the item, for which you as a customer would be liable if it were to occur.
We would also like to apologise that you were not informed of the need to assemble your chairs. You should have been advised that these chairs do require assembly, and this has been escalated as a high priority training need for the store. We are also looking at how we can make this clearer for our customers going forward.
Please accept our apologies once again for the issues you have had, and thank you very much for shopping with us. Kind regards – Fairway Furniture
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are really pleased to hear you had a good shopping experience, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear that you are happy with the service you received, and we hope that you will think of us again for your next furniture purchase. Kind regards – Fairway Furniture
Excellent service in store
Excellent service in store, very knowledgeable and helpful staff. Excellent communication about delivery. Sofas delivered exactly when promised with excellent service. Thank you
March 10, 2026
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review! We are really pleased to hear that our store team were able to help you find what you were looking for, and we hope that you love your new furniture. Thank you again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Always a great experience with Fairway…
Always a great experience with Fairway Furniture. But it's the first time we've bought from your St Austell store and it was a very pleasant experience. We weren't intending to buy that day but with the choice of sofas and the knowledge of Andrea, it was an easy choice. We received regular emails while waiting for our order to arrive, giving us time to decorate. It was delivered on time by 2 professional chaps and soon assembled. Will definitely be going back to Fairway in the future.
March 2, 2026
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear that Andrea was able to help you find what you were looking for, and we have passed on your kind words to both her and the delivery team. Thank you again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
A truly wonderful experience — thank you Will
We visited Fairway Furniture in St Austell with my adult daughter, who has additional needs , to find two chairs for her TV room. From the moment we walked in, we were made to feel completely welcome.
Our salesman Will introduced himself and listened carefully to what we needed. When my daughter wasn’t engaging, I explained we’d like to just have a browse — and Will was completely respectful of that, giving us space while still being on hand to help. He pointed us in the right direction and we found exactly what we were looking for — a posture supporting, wipeable chair that was just perfect.
What really stood out was the way Will handled our situation with such kindness and compassion. He read the room beautifully, made sure my daughter was included in every part of the conversation, and explained everything clearly throughout the process — all without a hint of pressure. It made what could have been a stressful shopping trip an absolute pleasure.
We left with a handshake and a high five for my daughter, which meant the world to us.
Will, you are a superstar. We will absolutely be back. Thank you so much to you and the team at Fairway Furniture — this is customer service at its very best.
February 23, 2026
Unprompted review
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear Will was able to help your family find what you were looking for, and we have passed on your lovely comments to both Will and the store management team. Thank you again for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Very pleased with the stools we…
Very pleased with the stools we purchased from your store .
February 23, 2026
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review. We are really pleased to hear you are happy with your purchase, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
A Great shipping experience
A great store Fairway Furniture at St Austell to go to. A great selection of lovely furniture. We purchased a sofa bed for our spare room. Jason was really helpful and gave us a lot of information on the sofa bed and a great demonstration of opening the bed. He was friendly and helpful. From walking in to the store and delivery of the Sofa bed was 1st class. We were informed of delivery date a day before delivery.
January 24, 2026
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear that you had a good shopping experience, and that Jason was able to help you find what you were looking for. We hope that you are enjoying your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Lots of choice
Lots of choice, helpful & friendly staff, kept me updated and delivered to time.
January 7, 2026
Excellent experience
From the moment of purchase we were kept fully informed of our furniture progress. Delivery men were very polite and helpful.
February 11, 2026
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review. We have passed on your kind words to both the store and delivery team, and we hope that you are loving your new furniture in your home! Kind regards – Fairway Furniture
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