Staff polite and helpful, we bought mattresses but wish we had waited as we had to buy extra bedding as ours didn't fit the new ones so extra cost, and find that the height is rather high on our bed f... See more
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Great customer service and very helpful staff. Spent plenty of time with us going through everything. No pressure felt. Fantastic delivery and assembly drivers.
Company replied
Good communication, prompt delivery and very good quality furniture. Karen Holland was extremely knowledgeable and helpful and made the whole process of choosing and buying the furniture a pleasure. I... See more
We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served b... See more
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Company details
About Fairway Furniture - St Austell
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Stadium Park, Par Moor Road, PL25 3RP, St Austell, Cornwall, United Kingdom
- 01726 817333
4.7
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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wardrobes
Really pleased with the wardrobes! Delivery men arrived on time and assembled the wardrobes. Still waiting on the shelves which we knew would take a little longer to arrive. Libby really helpful when we decided to go ahead with the order.
October 29, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the wardrobes, and we understand our logistics team have contacted you recently regarding the delivery of your shelves. We have passed on your kind words to both Libby and the delivery team. Thank you for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Libby very helpful
Libby very helpful. Delivery was fast and the drivers very pleasant.
October 3, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear Libby was able to help you find what you were looking for, and we have passed on your kind words to her. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Staff were lovely
October 21, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for taking the time to leave your review, we really appreciate it. We are so pleased to hear you were happy with the service you received, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Bed purchase
Service from ordering our bed in store to the delivery was easy and fitted in with our requirements
October 1, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear you were happy with the service you received, and we hope that you will keep us in mind for your next furniture purchase. Kind regards – Fairway Furniture
Great service …
The lady who served me (Karen?) Was exceptional. Knew every question i asked, complete knowledge of the products she was selling. Very friendly and helpful. A credit to Fairway! We are also really happy with the beds we bought
September 22, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for taking the time to review your recent purchase with us, we really appreciate it. We are so pleased that Karen was able to help you find the right bed for you, and we have passed on your lovely comments to both her and the store management team. Thank you for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
New suite.
Libby looked after us with scheduling the delivery of our new suite, I've been in and out of hospital with cancer and vascular problems. Libby did however arrange the pick up of our old furniture and delivery of the new one by giving us the option of when we were able to accept the items. Such a kind and friendly experience,
October 11, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear that Libby was able to help you during this time, and we have passed on your kind words to her and the store management team. Thank you again for shopping with us, and we wish you a speedy recovery. Kind regards – Fairway Furniture
Great sofa bed
Great sofa bed. Turned up on time, communication process was excellent. Delivery guys were friendly and helpful, carried it up a lot of steps without complaints.
October 9, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review! We are thrilled to hear that you are happy with your new sofa bed, and fingers crossed you will think of us again for your next furniture purchase. Kind regards – Fairway Furniture
Customer service
We were kept up to date with our delivery date and advised of the delivery time. It arrived on time and the staff were efficient and left the room clean and tidy after they had assembled the bed frame.
October 11, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the service you received, and we hope that you love your new bed! Kind regards – Fairway Furniture
Purchase of mattress
Good service and help on choosing a mattress in the St Austell store. Kept up to date on delivery status. It actually arrived six days prior to date given. They contacted me and agreed on it being delivered the day it was to arrive in store. Pleasant and helpful delivery men arriving on time.
September 10, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review. We are so pleased to hear you had good service in our St Austell store, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Satisfactory Overall
Friendly staff who made sure we had the right product at the best price. Delivery on time and units were carefully handled and erected. Fairly long delivery period from date of order and payment.
October 7, 2024
Fantastic customer service from start to finish
Karen from the sales team was excellent, so much patience as we tried virtually every sofa in the shop and incredibly helpful in finding the right one to suit our needs. Delivery was fantastic. They knew we were without a sofa so had it delivered the same day it arrived at the warehouse. Absolutely cannot fault their customer service, knowledge, friendly approach and all round service.
October 1, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your wonderful 5 star review! We are so pleased to hear that Karan was able to help you find what you were looking for, and we have passed on your kind words to both her and the delivery team. We hope that you love your new sofa, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Your staff were excellent
Your staff were excellent, the delivery men were excellent, 10
October 3, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review! We hope that you are enjoying your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Very friendly staff ,George the store…
Very friendly staff ,George the store Manager served us from start to finish he is a credit to your store very helpful
September 14, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are thrilled to hear you are happy with the service George provided to you, and we have passed on your kind words to both him and the store team. Thank you again for shopping with us, and we look forward to seeing you in the future.
Only issue was the long 4/5 month…
Only issue was the long 4/5 month delivery period, which to be fair was the delivery time quoted when we purchased the item.
Delivered and assembled as promised.
September 25, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to leave your review on your recent purchase with us. we understand that the lead time on your item was long, but our store teams do their very best to keep our customers updated along the way. Thank you for shopping with us, and we hope that you are enjoying your new sofa. Kind regards – Fairway Furniture
Great from the very start till very…
Great from the very start till very end.
This company was recommended to me when I was in need of a new bed. Their knowledge and helpfulness went above and beyond. We will definitely be back.
September 25, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear that we were recommended to you and you are happy with the service you received, and it means a lot to us that you would choose to shop with us again. Kind regards – Fairway Furniture
Excellent sales support from Karen at St Austell…
The Sales Advisor at St Austell branch...Karen was excellent with her advice and support. She was also good at following up, her general approach was spot on.
July 27, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review! We have passed on your lovely comments to Karen. We hope that you are enjoying your new furniture, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
We went to look for a coffee table and…
We went to look for a coffee table and living room chair. We were helped by a sales assistant called Andrea. Andrea was so helpful, honest and professional. She went the extra mile for us, which is quite rare these days. I would highly recommend a visit to St Austell.
September 16, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your lovely review! We have passed on your kind words to Andrea and the store management team. We are thrilled that you feel you could recommend us, and we hope to see you again soon. Kind regards – Fairway Furniture
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