Staff polite and helpful, we bought mattresses but wish we had waited as we had to buy extra bedding as ours didn't fit the new ones so extra cost, and find that the height is rather high on our bed f... See more
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Great customer service and very helpful staff. Spent plenty of time with us going through everything. No pressure felt. Fantastic delivery and assembly drivers.
Company replied
Good communication, prompt delivery and very good quality furniture. Karen Holland was extremely knowledgeable and helpful and made the whole process of choosing and buying the furniture a pleasure. I... See more
We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served b... See more
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Company details
About Fairway Furniture - St Austell
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Stadium Park, Par Moor Road, PL25 3RP, St Austell, Cornwall, United Kingdom
- 01726 817333
4.7
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mattress
Very helpful and knowledgeable staff helped select a mattress, which was delivered to time and is really comfortable and helping alleviate back pain
January 15, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review! We are thrilled to hear your new mattress is comfortable and it has helped to alleviate your back pain, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Great staff and delivery service
Great staff lots of patience with the kids even with my son who has adhd laying on all the beds. This is second mattress we have brought from Karen she was so helpful. And the delivery man took the mattress upstairs to my sons bedroom.
January 9, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to leave a review on your recent purchase with us. We are so pleased to hear that you and your family were made to feel welcome in our store, we will pass on your kind words to Karen and the store management team. We hope that your son likes his new mattress, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Super service
I was impressed with how the Sale Assistant "Libby" really listened to what I was looking for, which saved me time & energy. I had a great customer experience, and I'm happy with my purchase.
January 9, 2025
Unprompted review
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to leave a review of your recent shopping experience. We are so pleased to hear you are happy with the service you received from Libby, and we have passed on your kind words to both her and the store management team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Friendly
Friendly, informative staff without hard sell. Knowledgeable regarding their products. Wide variety of choice. Fast delivery. Delivery guys friendly and careful.
December 18, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review! We are so pleased to hear you are happy with the service you received in our store, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture
Ordering and choosing our furniture was…
Ordering and choosing our furniture was great delivered on time. Would have liked some protection for our carpets when delivered.
January 14, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. Our customer information pack (that all customers are given when they place an order) states “it is your responsibility to protect existing floorcoverings and furnishings during the delivery. This is important, as any protective packaging on your furniture may have become marked during transit and our delivery teams cannot remove their footwear as this impedes safe working practices”. This information is also available on our website. Our sales team do try and highlight this with our customers every time an order is placed, but we will be reminding all of our staff to make sure all customers are aware of this requirement going forward. Kind regards – Fairway Furniture
Great Customer Service
They have a huge selection of furniture display. We were served by Andrea, she's very knowledgeable. We ordered our new sofa and Andrea advised on delivery time. She kept us informed at every stage of the order and delivery process. Excellent customer service
January 10, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear you are happy with the service you received, and we have passed on your comments to Andrea and the store team. We hope that you are enjoying your new sofa, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Not impressed with stain on brand new…
Not impressed with stain on brand new steel I'm still waiting since Friday to find out what's happening
January 10, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so sorry to hear that you are having issues with your new sofa. Unfortunately, suppliers are closed at the weekends, so we could not contact them again until today. Please be assured the St Austell team have contacted G Plan, and will update you as soon as they can with an appropriate course of action. We strive to deliver a first class service to our customers, but sometimes we cannot answer queries as quickly as we would like, as we are beholden to suppliers. Again, please accept our apologies regarding this issue, and please feel free to contact us if we can be of any help in the meantime. Kind regards – Fairway Furniture
Fanatstic service
Excellent choice of furniture at reasonable prices with knowledgeable staff that made the purchase process very simple. Each visit we have found what we need and the delivery service was fantastic. The delivery drivers were friendly and put the goods where required and were very careful and efficient in getting the furniture in.
December 30, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear you are happy with the service you have received while shopping with us, and we hope that you are enjoying your new furniture. Thanks again, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Great service by salesman on phone
December 30, 2024
Quick response friendly staff
January 3, 2025
Salesman was very easy to get on with &…
Salesman was very easy to get on with & explained everything clearly.
November 30, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your recent review. We are really pleased to hear that your shopping experience with us was positive, and we have passed on your kind words to the store team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Very helpful in the shop and delivery…
Very helpful in the shop and delivery guys were brilliant. Good quality furniture.
November 15, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the service you received both in store and with our delivery team, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Great customer service Jason was very…
Great customer service Jason was very helpful & patient! We had no intention in purchasing the chairs we were just looking but we liked them so much we did decide to purchase. They have now been delivered and we are really happy with them.
November 27, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to leave your feedback on your recent purchase. We are so pleased that Jason was able to help you find what you were looking for in our St Austell store, and we have passed on your lovely review to him and the store management team. Thank you very much for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Swivel dinning chairs
Lovely people to deal with with a great choice of dinning table n chairs.
Our order arrived earlier than expected..couldn't be happier ☺️
December 4, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are thrilled to hear you are happy with your new table and chairs, and its always good when we can deliver to our customers early! Thank you again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Reply from Fairway Furniture - St Austell
Good morning, thank you for your 5 star review! We are really proud of our delivery service, we are able to give our customers a 90 minute delivery window so they can plan their day effectively. Thanks again for shopping with us, and we hope to see you again soon. Kind regards – Fairway Furniture
Everything went as explained to me…
Everything went as explained to me right from the start. Wasn't pressured into buying anything but given as much information that they had on any particular item. A pleasure shopping there.
December 4, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review. We are so pleased to hear you enjoyed shopping with us, and we have passed on your kind words to the store team. Kind regards – Fairway Furniture
Great customer service
Great customer service, not too pushy. Left us to look and staff available when we needed to talk to someone.
Good choice of mattresses to look at, which helped our choice.
Great delivery service with polite men, who made the delivery service seamless. A collection of our old mattress at the same time. Knowing our old mattress will be recycled where possible.
November 27, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, both in store and with our delivery team, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
After paying over £2 ,000 for the…
After paying over £2 ,000 for the suite, which we paid in full before delivery and bits and pieces we then asked to pay £35 to screw on the feet which was not mentioned at the time. The gentlemen were told by my wife that I had had a triple heart bypass and both of us could not lift being aged 73 and 74. With reluctance we paid the £35
November 21, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are sorry that you are dissatisfied with the recent delivery of your suite.
We do offer a choice of delivery options. The standard delivery option which you chose (which is on the original sales order that you signed) states we offer “standard delivery-to any accessible room not including any unpacking, removal of packaging or set up of any items”. Our delivery and set up service (which comes with an additional fee) does include full removal of packaging, assembly and placing in the room of your choice. These delivery options would have been discussed with you at the time of ordering. The majority of our items come very well packaged from the supplier in order to minimise damage, and our store teams do discuss this packaging and what our customers can expect on delivery. Our customer information pack which you were provided with also states “your items will be left in manufacturers packaging for you to unwrap and make ready for use-disposal of the packaging will be your responsibility”. We do try to make our delivery options as clear as possible, and it is regrettable that on this occasion you feel we have not done so.
As a family run business with over 167 years of experience, we strive to deliver a first class, fully transparent service, and we apologise that on this occasion you feel we did not provide this for you. please be assured we will be discussing this issue with our stores, in order to ensure our customers are fully aware of the delivery options. Kind regards – Fairway Furniture
The whole process of purchasing our new…
The whole process of purchasing our new suite was a real pleasure. The help and service we received from the staff at St Austell store, in particular Karen, was a joy. Would highly recommend using them again.
October 18, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to review your recent purchase with us. We are really pleased to hear the St Austell team were able to help you find what you were looking for, and we have passed on your comments to Karen and the rest of the team. Thank you for shopping with us, and we hope to see you again in the future. Kind regards – Fairway Furniture
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