Staff polite and helpful, we bought mattresses but wish we had waited as we had to buy extra bedding as ours didn't fit the new ones so extra cost, and find that the height is rather high on our bed f... See more
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Great customer service and very helpful staff. Spent plenty of time with us going through everything. No pressure felt. Fantastic delivery and assembly drivers.
Company replied
Good communication, prompt delivery and very good quality furniture. Karen Holland was extremely knowledgeable and helpful and made the whole process of choosing and buying the furniture a pleasure. I... See more
We went into the store at Parr Market in Cornwall to actually kill some time! We had never visited a Fairway store before and were impressed with the styles and quality of your sofas. We were served b... See more
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Company details
About Fairway Furniture - St Austell
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Stadium Park, Par Moor Road, PL25 3RP, St Austell, Cornwall, United Kingdom
- 01726 817333
4.7
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fairway furniture experience
The staff were friendly and helpful in store.
The delivery staff were friendly, polite and very efficient.
Delivery from order to delivery 9 weeks.
March 13, 2025
From sales assistant @ St Austell to…
From sales assistant @ St Austell to delivery team ,the purchase of our new dining table & chairs, gas been excellent, thankyou, we will be back again for further purchasing.
March 13, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your 5 star review! We are so pleased to hear you are happy with the service you received in our St Austell store, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Excellent service, products and delivery!
Friendly and helpful sales staff, especially Libby!
Quality products: expensive, but 'you get what you pay for'. Very happy with new sofas and chair. Comfortable and good lumbar support. Products will last a lifetime!
Delivery staff very professional and are mindful about your carpets/flooring/walls when bringing in and setting up big furniture.
March 4, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We agree you get what you pay for, which is why we strive to deliver the best quality products to our customers. We have passed on your kind words to Libby and the store management team, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Great service
The sales person, Karen, was great. She did what she promised and the sod and chairs were delivered as promised. All very easy
January 1, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are thrilled to hear Karan was able to help you find what you were looking for, and we have passed on your comments to both her and the store management team. Kind regards – Fairway Furniture
Too chatty
Sales person helpful could have been more business-like. Far too chatty and so the viewing took longer than it need have. I could easily have walked out.
The delivery team were excellent.
February 10, 2025
Excellent service
Excellent service. Wonderful communication. Good delivery and chaps were very helpful.
February 19, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the service you received in store and from our delivery team, and we hope that you are enjoying your new furniture! Kind regards – Fairway Furniture
Communication regarding everything from…
Communication regarding everything from when my purchase had reached the showroom to the delivery times etc. Delivery men were polite and assembled my table with ease.
February 12, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for your recent review. We are really pleased to hear you are happy with the service you received, both in store and with our delivery team, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Prompt and timely delivery
Prompt and timely delivery. Delivery men were very friendly and helpful.
February 11, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the service you received from our delivery team, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Kept me informed about delivery delays…
Kept me informed about delivery delays and dates
February 6, 2025
I went to Fairway Furniture to browse…
I went to Fairway Furniture to browse around. Andrea spoke to me to see if she could help me. We spoke about my needs for a new sofa. Andrea showed me around & explained about the different sofas the choice of materials and colours. Andrea was very helpful but not pushy. I went away to think about it.
I went back to the store a few days later & bought a three seater sofa. I had to wait a few weeks for delivery but it was worth it.
It's lovely & comfy & well made.
I live in an road that only small vehicles can enter so it was a special delivery in a small van. I also have a spiral staircase to contend with going down to my front door.
The delivery guys turned up on time & coped well without complaining.
Everyone that I dealt with were professional & friendly.
I would have no reservations about recommending Fairway Furniture.
December 4, 2024
Unprompted review
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your recent review. We are so pleased to hear you are happy with the service you received and that you would recommend us, we really appreciate it. We have passed on your kind words to the store and delivery team, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Really helpful and friendly .flat pack…
Really helpful and friendly .flat pack wardrobe set up a
In know time.
February 7, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your 5 star review. We are thrilled to hear you are happy with your new wardrobe and our set up service, and we have passed on your kind words to our delivery team. Thank you for shopping with us, and we look forward to seeing you in the future. Kind regards – Fairway Furniture
Great service and people to deal with…
Great service and people to deal with and the product was a great price too
February 3, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you for shopping with us. We are so pleased to hear you are happy with your purchase, and with the service you received in store. We have passed on your kind words to the store team. Kind regards – Fairway Furniture
Quality and Professionalism
Assistance as to the type of chair we were looking for was very helpful and professional. We were shown several items that were suitable but without any pressure, we were also given a swatch of the leather we chose to ensure it was comparable to the the rest of our furniture. We have used Fairway Furniture on many occasions over the past 30 years and have always found them helpful .
September 27, 2024
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for choosing to shop with us again, we really appreciate it. We are so pleased to hear you are happy with the service you received, and we have passed on your kind words to the store team. We hope you are enjoying your new chair, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
From the beginning in store staff could…
From the beginning in store staff could not do enough for me. Updates arrived regularly regarding my furniture's arrival. The delivery men were on time and very professional. I would not hesitate to recommend Fairway Furniture.
January 31, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear you would recommend us, we really appreciate it, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Staff couldn't be more helpful.
Staff couldn't be more helpful.
Realistic about what we could afford and weren't trying to push us out of our comfort zone.
Woukd definitely recommend this store.
November 27, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you so much for your review. We are so pleased to hear you are happy with the service you received and that our staff could help you find what you were looking for. We hope that you are enjoying your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Andrea was brilliant & really helped in making the right decision for me
Andrea did not pressurise me to make a decision & gave me time & space
November 30, 2024
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are thrilled to hear you are happy with the service from Andrea, and we have passed on your kind words to both her and the store management team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
The guys that fitted the wardrobe were…
The guys that fitted the wardrobe were very good.and left no mess.
January 28, 2025
Reply from Fairway Furniture - St Austell
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the wardrobe assembly service, and we have passed on your kind words to the delivery team. Thank you again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Prompt and efficient delivery
Excellent prompt delivery and the lads were quick and efficient putting the beds together and clearing everything up and taking it away.
Would recommend Fairway to anyone.
Thank you
January 21, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear you were happy with your shopping experience, both in store and with our delivery team, and we have passed on your kind words to them. Thank you for shopping with us, and we hope to see you again in the future. Kind regards – Fairway Furniture
Excellent service from start to finish
Our visit for a new mattress was a pleasure! Great attentive and knowledgeable staff. The delivery was prompt and efficient, the delivery staff were polite and accommodating, with nothing being too much trouble!
January 22, 2025
Reply from Fairway Furniture - St Austell
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the service you received while you were purchasing your new mattress, and we have passed on your kind words to both the store and delivery team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
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