Fairway Furniture - Tavistock Reviews 

548
TrustScore 5 out of 5

4.8

125 Plymouth Road, PL19 9DT Tavistock, England, GB


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Rated 5 out of 5 stars

We always use Fairway for all our Furniture etc. From the Office to the salespeople and to the delivery service people the staff are very knowledgeable, friendly and patient. The products are alwa... See more

Company replied

Rated 5 out of 5 stars

I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more... See more

Company replied

Rated 4 out of 5 stars

Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... See more

Company replied

Rated 5 out of 5 stars

Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff ha... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Flooring Store
  5. Sofa Store
  6. Upholstery Shop

About Fairway Furniture - Tavistock

Written by the company

Fairway Furniture is the leading independent home furnishing retailer in the South West of England.

Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.

From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget. Find your nearest store Need help? Chat now Shop now

FREE 5 Year Structural Guarantee

Giving you long-term peace of mind

Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.

Contact info

  • 125 Plymouth Road, PL19 9DT, Tavistock, England, United Kingdom

  • 01822 616051

4.8

Excellent

TrustScore 5 out of 5

548 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(548)

637 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff always so helpful

Staff always so helpful and the range and quality of products is excellent. Good value for money.

February 18, 2025
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Reply from Fairway Furniture - Tavistock

Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with your purchase, and we look forward to seeing you again soon. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Good custom er care .

Good custom er care ,very helpful and poli te.staff .
Nothing was to !much trouble for the assistant who served us

January 18, 2025
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Reply from Fairway Furniture - Tavistock

Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with the service you received in store, and we have passed on your kind words to them. Thank you for shopping with us, and we hope to see you again soon. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Great service

Great service from the sales team in Tavistock and the delivery men were also very friendly and accommodating. We really love our new bed, thank you.

March 14, 2025
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Reply from Fairway Furniture - Tavistock

Good afternoon, thank you so much for your 5 star review! We are so pleased to hear our Tavistock store team were able to help you find what you were looking for, and we are really happy to hear you are loving your new bed! Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Visited our local store

Visited our local store , very helpful member of staff Georgia, who took our order and explained when and how it would be delivered. Very swift delivery on the date nominated.

February 22, 2025
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Reply from Fairway Furniture - Tavistock

Good afternoon, thank you so much for your 5 star review. We are so pleased to hear Georgia was able to help you find what you were looking for, and we have passed on your kind words to both her and the store management team. Thank you for shopping with us, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Good buying experience

Good buying experience. Had help with choosing the settees and fabrics, etc. Was kept informed along the way until it was delivered. And my settees are very comfy. Overall, very happy.

March 5, 2025
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Reply from Fairway Furniture - Tavistock

Good afternoon, thank you for your 5 star review! We are really pleased to hear you are happy with the service you received, and we are thrilled to hear your sofas are comfy! Thank you for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

All staff polite and efficient

All staff polite and efficient. Timescales met. Communication good.

March 4, 2025
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Reply from Fairway Furniture - Tavistock

Good afternoon, thank you for taking the time to review your recent purchaser with us. We are really pleased to hear you are happy with the service you received in our Tavistock store, and we hope that you are loving your new furniture. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Excellent GOOD QUALITY FURNITURE VERY…

Excellent GOOD QUALITY FURNITURE VERY PLEASANT SALES STAFF….GOOD COMMUNICATION FROM ADMIN…SUPERB OUTSTANDING DELIVERY TEAM THAMK YOU

February 25, 2025
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Reply from Fairway Furniture - Tavistock

Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are thrilled to hear you are happy with the service you received from our store and delivery teams, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

All staff very knowledgeable

All staff very knowledgeable, great service and great communication all round 👍👍

February 28, 2025
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Reply from Fairway Furniture - Tavistock

Good morning, thank you so much for your 5 star review! We are so pleased to hear you are happy with the service you received, and we hope that you are loving your new furniture in your home. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Excellent corner tv unit

Excellent corner tv unit. Good price & quality.
Delivered on time. Will use Fairway again.

February 26, 2025
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Reply from Fairway Furniture - Tavistock

Good morning, thank you so much for your 5 star review. We are thrilled to hear you would use us again, we really appreciate it, and we hope that you are enjoying your new TV unit in your home. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Bed purchase

God service by friendly staff good delivery on time by pleasant respectful personal

February 21, 2025
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Reply from Fairway Furniture - Tavistock

Good morning, thank you so much for taking the time to review your recent purchase with us, we really appreciate it. We hope that you are enjoying your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

They must make up their own minds

I don’t do reviews for anything. But I will say the service was excellent.

February 13, 2025
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Reply from Fairway Furniture - Tavistock

Good morning, thank you so much for your 5 star review! We are thrilled to hear you are happy with the service you received, and we hope that you are loving your new furniture! Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Looking after customers salesman harry was a treat to deal…

The salesman harry was a treat to deal with I am pensioner He talked my wife and I about everything to do with sweet of furniture we liked nothing to much trouble for him

January 19, 2025
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Reply from Fairway Furniture - Tavistock

Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are so pleased that Harry was able to help you find what you were looking for, and we have passed on your kind words to both Harry and the store management team. Thank you for shopping with us, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture

Rated 5 out of 5 stars
Fairway Furniture - Tavistock logo

Reply from Fairway Furniture - Tavistock

Good afternoon, thank you for taking the time to review your recent order with us. We are thrilled to hear our team kept you up to date with the progress of your order, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furnitiure

Rated 5 out of 5 stars

Very pleasant and knowledgeable staff

Very pleasant and knowledgeable staff, thank you Tom

February 10, 2025
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Reply from Fairway Furniture - Tavistock

Good afternoon, thank you so much for your 5 star review! We are really pleased to hear Tom was able to help you find what you were looking for, and we have passed on your kind words to him. Thank you again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture

Rated 5 out of 5 stars

Purchase of bed

We bought a new bed and found Georgia from Fairway Furniture very helpful and knowledgeable. We received regular updates regarding delivery. The bed arrived on time and put up and packaging removed. We received fantastic service from beginning to end .

February 14, 2025
Fairway Furniture - Tavistock logo

Reply from Fairway Furniture - Tavistock

Good afternoon, thank you so much for your 5 star review! We are so pleased to hear that Georgia was able to help you find what you were looking for, and we have passed on your kind words to both her and the store management team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture

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