I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more... See more
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Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... See more
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This company is superb. We found them while on holiday in Devon. The range of sofas is lovely, very competitive prices for the quality, good sales service, informative not pushy, and the delivery was... See more
Company replied
Bed delivery and installation very good. Only complaint two men booked for carpet fitting as wardrobe needed moving Only one man came and my husband had to help him.
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Company details
About Fairway Furniture - Tavistock
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
125 Plymouth Road, PL19 9DT, Tavistock, England, United Kingdom
- 01822 616051
4.8
Excellent
542 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Fairway Furniture - Tavistock
Thank you for your kind review. We're delighted to hear you received very good service and will be sure to pass your thanks on to Josh and Neil. We appreciate your support and thank you for choosing Fairway Furniture.
Reply from Fairway Furniture - Tavistock
Thank you for your kind feedback! We're delighted to hear you found our team friendly and helpful, and that you're pleased with the quality of your furniture. We really appreciate your support and hope to see you again in the future.
Top quality service.
I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more than 5 stars if I could. They carried it all the way from the communal carpark, up the narrow stairs to my flat and put it exactly where I wanted it in my lounge. They checked the chair and found that some parts needed tightening, which they did. They made sure that everything was in top condition and then even took my old swivel chair away.
August 6, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your wonderful review. We're delighted to hear that our store team were helpful and that our delivery team went above and beyond to ensure everything was set up perfectly for you. We'll be sure to pass on your kind comments to them. We hope you enjoy your new recliner chair and stool set for many years to come.
Great customer services and really good…
Great customer services and really good quality products. Delivery was fast
July 19, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your kind review. We're delighted to hear that you received great customer service, enjoyed the quality of our products, and were pleased with the fast delivery. We hope you enjoy your new furniture and thank you for choosing us!
Quality products with good after sales…
Quality products with good after sales support.Would recommend this company to any would be customers.
August 24, 2025
Reply from Fairway Furniture - Tavistock
Thank you for your kind review. We're delighted to hear that you're pleased with both the quality of our products and the support you received. Your recommendation means a lot to us. Thank you for choosing Fairway Furniture!
Nice helpful gentlemen delivered my…
Nice helpful gentlemen delivered my furniture without a single deep breath or grunt you usually get from most delivery people
July 30, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your kind review. We're so pleased to hear that our delivery team made such a positive impression and delivered your furniture with care and professionalism. We hope you enjoy your new furniture!
Bed delivery and installation very…
Bed delivery and installation very good. Only complaint two men booked for carpet fitting as wardrobe needed moving Only one man came and my husband had to help him.
July 29, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your feedback. We're pleased to hear that the bed delivery and installation went well and that you were happy with the service provided.
We're sorry to learn that only one fitter attended for the carpet fitting when two were expected. We appreciate you bringing this to our attention and have shared your comments with the team to help us ensure a smoother experience in the future.
The selection is fantastic and we are…
The selection is fantastic and we are very happy with the furniture we ordered great quality
July 31, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your review. We're pleased to hear that you found our selection fantastic and that you're happy with the furniture you chose.
Knowing that you're delighted with the quality of your purchase means a great deal to us. We hope you enjoy your new furniture for many years to come.
Definite recommendation
Nice store easy to shop in. not chased around the store by the staff, you are allowed to browse, then you can easily get assistance. The staff are very pleasant and helpful. needed urgent delivery of my purchase and they came up trumps. Delivered on time on the chosen day. All very good
July 13, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your fantastic review! We're delighted to hear you enjoyed a relaxed shopping experience and found our team friendly, helpful, and available when needed. We're especially pleased we could arrange your urgent delivery and get it to you on time. Thanks again for your feedback and we hope you enjoy your new furniture.
This company is superb
This company is superb. We found them while on holiday in Devon. The range of sofas is lovely, very competitive prices for the quality, good sales service, informative not pushy, and the delivery was by their own staff, hence perfect. 10/10! Thank you!
July 16, 2026
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to leave such a wonderful 5-star review. We're delighted to hear you found us while on holiday and that you were so pleased with our range of sofas, competitive prices, and the service you received from both our showroom and delivery teams. As a local family-run business, it means a great deal to receive such kind feedback. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
Friendly, respectful and timely delivery
Friendly helpful showroom - not pushy.
Delivered earlier than initially thought, which was perfect.
The delivery was smooth and stress free - the delivery guys were lovely.
We are really pleased with the furniture.
July 17, 2026
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to leave your wonderful review. We're delighted to hear you enjoyed a relaxed showroom experience, speedy delivery, and such great service from our delivery team. It's fantastic to know you're so pleased with your new furniture. Thank you for shopping with us.
Kind regards,
Fairway.
Cannot recommend highly enoughly
Cannot recommend highly enoughly. Friendly and knowledgeable staff and delivery drivers.
So happy with furniture and very fast delivery.
July 6, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your 5-Star review! We're delighted to hear that you had such a positive experience with our friendly and knowledgeable team, and that you're so happy with your furniture and the fast delivery. We will be sure to pass your kind comments. Thank you for shopping with us.
Kind regards,
Fairway.
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, as we always aim to provide a clear and helpful service throughout the whole process.
We were surprised to receive your review, as when you visited the store to complete your finance paperwork, Elliott took the opportunity to go through your order with you to check that all details were correct. We always strive to make sure our customers have the information they need and feel supported with their purchase.
We would welcome the opportunity to discuss any remaining concerns with you directly. Please do get back in touch with the Store Manager so we can better understand your experience.
Kind regards, Fairway Furniture
Buying Experiance
We were made welcome on entry, sales persons knowlege of products, ordering and receiving products quicker that stated and the delivery, assembly plus removal of packaging was very good, great experiance to shop at our localTavistock branch.
July 1, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your fantastic 5-star review! We're delighted to hear you felt welcome from the moment you arrived at our Tavistock store. It's wonderful to know our team's product knowledge helped you choose the right bed, and that your order arrived sooner than expected. We're also pleased that the delivery, assembly, and packaging removal all went smoothly.
Your kind words mean a lot to the whole team, and we look forward to welcoming you back to our Tavistock store in the future.
Kind regards, Fairway Furniture
In tthe assistant was very helpful and good while i tried to make my mind uphe store at tavistock the assistant…
In the store at tavistock the assistant was very helpful, even though we took awhile to make our minds up on which bed we required.
June 12, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your kind review! We're so pleased to hear you had a positive experience in our Tavistock store. Choosing the right bed is an important decision, and we're glad our team was able to help while you took the time to find the perfect one.
We really appreciate your feedback and hope you enjoy your new bed for many years to come!
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Tavistock
Thank you for your wonderful feedback! We're delighted to hear your delivery arrived early and that our team provided friendly, knowledgeable service. We really appreciate your support and hope to serve you again soon.
Fairway are among the best local…
Fairway are among the best local companies I have had dealings with. From the helpfulness of all store staff, to the efficient communications from them to keep customers up to date with the progress of their orders. The delivery time was adhered to and delivery personnel pleasant.
It is worth the trip to Tavi from Saltash to receive such excellent service. I have recommended you to a number of people.
Thank you.
June 2, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your fantastic 5 Star review. We're truly delighted to hear that every part of your experience met your expectations, from the helpfulness of our store team and clear communication throughout your order, to our delivery service arriving on time with a friendly team.
We are especially grateful that you've recommended us to others, we will also pass your review on to our Tavistock team.
Thank you again for your kind words and continued support. We look forward to welcoming you back and helping you again in the future.
efficient and on time, well done.
The two guys who delivered the new mattress were both very efficient and polite, and were away in about fifteen minutes with all the wrapping and old mattress.
July 3, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your review! We’re really pleased to hear the delivery team were efficient and polite, and that everything was taken care of so quickly, including the removal of your old mattress and all packaging. We appreciate your feedback and look forward to helping you again.
Bed purchase.
Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff have been approachable and courteous making our experience trouble free.
June 18, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your wonderful review! We're delighted to hear that Tom made your experience such a positive one by giving you the time and space to make the right decision, while being friendly and helpful throughout.
It's also great to know that our communication kept you fully informed every step of the way and that your delivery was smooth and unobtrusive.
Thank you for shopping with us. We really appreciate your recommendation and hope you enjoy your new furniture for many years to come!
Kind regards, Fairway Furniture
We dealt with Harry who was informative…
We dealt with Harry who was informative , helpful and kept us informed about delivery dates etc . Our chairs were delivered on the specified date and within the allotted timeframe
June 26, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your wonderful review! We're delighted to hear that Harry provided such informative and helpful service, keeping you updated throughout the process.
It's also great to know that your chairs were delivered on the promised date and within the expected time frame. We'll be sure to pass your kind words on to Harry and our delivery team—they'll really appreciate your feedback.
We hope you enjoy your new chairs!
Kind regards, Fairway Furniture
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