We always use Fairway for all our Furniture etc. From the Office to the salespeople and to the delivery service people the staff are very knowledgeable, friendly and patient. The products are alwa... See more
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I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more... See more
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Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... See more
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Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff ha... See more
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Company details
About Fairway Furniture - Tavistock
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
125 Plymouth Road, PL19 9DT, Tavistock, England, United Kingdom
- 01822 616051
4.8
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Fairway Furniture - Tavistock
Thank you for your lovely feedback! We’re so pleased to hear our team helped make your experience in store a pleasant one. We really appreciate your support and hope to see you again soon!
Kind regards, Fairway
Staff polite and very helpful
Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th May to ascertain damage. All in all a good experience of Fairway Furniture’s service.
May 11, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your thoughtful review. We’re pleased to hear you found our staff polite and helpful, and that the storage arrangement at Lee Mill was convenient for you. We’re sorry to hear about the issue with the recliner chair and look forward to rectifying this on the 26th May. We are grateful for your kind comments about your overall experience with our service. Best Wishes, Fairway
excellent service in store delivery on…
excellent service in store delivery on time and well built the items delivered
May 15, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your review! We’re delighted to hear you received excellent service in store, your delivery arrived on time, and that you’re pleased with the quality of your furniture.
We really appreciate your feedback and hope you enjoy your new furniture!
Kind regards, Fairway Furniture
excellent delivery,customer service and…
excellent delivery,customer service and staff very helpful
May 9, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your lovely review. We’re so pleased to hear that you received excellent service from both our sales team and delivery team.
Tank you for taking time to leave this great review, we truly appreciate it, and letting us know our teams did a great job.
Kind regards, Fairway Furniture
Delivery was a positive experience
Delivery was a positive experience
Just a shame the packaging company forgot to put in the screws for the chair legs!!!
Hopefully they will arrive soon
May 1, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your feedback. We’re very sorry about the missing screws, that’s understandably frustrating. Please be assured our Customer Service team are on the case and have contacted the manufacturer to get this resolved as quickly as possible.
We appreciate your patience, and aim to have this matter resolved as quickly as possible so you can enjoy your chair as intended.
Thank you for shopping with us.
Kind regards, Fairway Furniture
Staff very helpful and not pushy
Staff very helpful and not pushy
Which I liked.
Delivery guys were very polite and friendly all went well. I'm pleased with my purchase.
Thank you all
Bed delivered on the 14 April
April 14, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your great review! We're really glad to hear you felt comfortable with our team and never under any pressure, that’s exactly the experience we aim to provide.
It’s great to know everything went smoothly with your delivery and that our team made a positive impression. We’ll be sure to pass your kind comments onto them.
We hope you’re enjoying your new bed. Thanks again for shopping with us!
Kind regards, Fairway Furniture
This was my first new sofa purchase
This was my first new sofa purchase, of which I was looked after very well by the staff at Tavistock Fairway. Would recommended without hesitation.
April 10, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your lovely review! We're so pleased to hear your first purchase with us was a positive experience and that the team at our Tavistock store took good care of you. It means a lot to know you’d recommend us without hesitation.
We hope you enjoy your new sofa for many years to come!
Kind regards, Fairway Furniture
First Class all the way
The Fairway delivery team were spot on, arrived exactly on time, they were both professional and respectful of our property. Friendly and helpful, nothing seemed to much trouble. Highly recommend, thank you.
April 17, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your fantastic 5-star review! We're delighted to hear the delivery team made such a great impression—punctual, professional, and respectful is exactly what we aim for.
We really appreciate your recommendation and your kind words.
Kind regards, Fairway Furniture
Good Service
Good Service. Delivery guys picked up a fault with a zip and it's being sorted. Just awaiting a phone call fron Supplier
April 10, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your review! We're pleased to hear our delivery team was able to identify the issue with the zip.
We can see this is currently being handled by our customer service team in-store and we’re working to have it resolved for you as quickly as possible.
We hope you enjoy your new sofa and thank you for shopping with us.
Kind regards, Fairway Furniture
Friendly and welcoming store
Friendly and welcoming store. Incredible deal on an ex display bed. Delivered within 4 days. Highly recommended. Great value and service. 🕸⭐️⭐️⭐️⭐️⭐️
April 6, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your lovely review!
We're really pleased to hear you had a great experience with us and that you’re happy with your bed. It’s great to know our team made you feel welcome and that the delivery met your expectations.
We truly appreciate your recommendation and look forward to welcoming you in store again in the future!
Kind regards, Fairway Furniture
Excellent service from everyone
Excellent service from everyone, went over and beyond to ensure the sofa would fit.a great buying experience. Highly recommend.
February 8, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your 5-star review!
We’re thrilled to hear that you had such a positive experience with our team and that we could go the extra mile to make sure your sofa was the perfect fit. Ensuring everything works seamlessly in your home is something we take great pride in, so it’s fantastic to know this made a difference.
We hope you enjoy your new sofa!
Kind regards, Fairway Furniture
Fairway Furniture Tavistock great service …
Neil and Elliot were very knowledgeable and helpful and gave me plenty of space to make sure I was happy with my bed and mattress purchases. They also held onto my order until I was ready to take delivery which was a great help. The delivery guys were friendly, professional and did a brilliant job putting the heavy beds together. Great service all round.
April 1, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your fantastic review! We’re delighted to hear that Neil and Elliott were knowledgeable, helpful, and gave you the time and space to make the right choice for your bed and mattress.
It’s also great to know our delivery team provided friendly, professional service and handled the assembly so efficiently. We truly appreciate your kind words and are thrilled that you had such a positive shopping experience at our Tavistock store.
Kind regards, Fairway Furniture
Bought a Sofa from Fairway's Furniture, Tavistock
Very good choice of furniture, helpful staff and an easy transaction and an friendly efficient delivery.
April 1, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your lovely feedback! We’re delighted to hear you liked our furniture selection and found our team in-store helpful.
It’s also great to know that the ordering process and delivery all went smoothly. We really appreciate your support and hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Helpful store staff and efficient delivery.
Georgia was friendly and helpful and efficiently organised a pre-Easter delivery which was much appreciated.
March 31, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your lovely review! We’re pleased to hear that Georgia was friendly, helpful and able to arrange your pre-Easter delivery so efficiently. We’ll be sure to pass on your kind words to her.
We hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Great service still awaiting my casters…
Great service still awaiting my casters which where supposed to come with my order
March 18, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear that you found our team friendly and helpful, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture
Very shabby company
Very shabby company. Sofas took 2 months to arrive and they had black marks on them. 2 new sofas were made, one still arrived with a black mark on it. Not what you expect for spending £2.5k on brand new sofas. Arranged for management to come and view the 2nd set of marked sofas and he never showed up. I telephoned the shop to find out where he was and he picked up the phone at which point I asked him what he was doing answering the phone when he should have been at my house for the complaint issue. Do not touch this firm with a bargepole. Shocking company and shocking management too
November 21, 2025
Unprompted review
Reply from Fairway Furniture - Tavistock
Thank you for your feedback. We are very sorry to hear about your experience.
We have reviewed your order and can confirm that your furniture was delivered within the time frame quoted at the time of purchase in store.
We would like to reassure you that we did take your concerns very seriously and arranged for replacement sofas to be made with the manufacturer as quickly as possible, with the new specification you requested. We also understand your frustration regarding the second delivery not meeting expectations.
In regard to the missed appointment, we sincerely apologise that we were unable to attend within the agreed time frame. As we hope you will appreciate, our management team also has responsibilities in store and on occasion situations arise that are outside of our control. We understand that our store manager remained in contact with you, made efforts to keep you informed and offered to arrange a further appointment on the same day.
We are very disheartened by your comments. As a family business, we strive to provide both high-quality products and a high level of customer service, and we regret that on this occasion you feel we have fallen short.
Kind regards,
Fairway Furniture
We had great service from the store in…
We had great service from the store in Tavistock, we were kept informed all the way to delivery. The furniture came on the day it was promised, the delivery guys were fantastic.
We are very happy with the choice we made.
March 12, 2026
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your recent 5 star review! We are so pleased to hear our Tavistock store team were able to help you find what you were looking for, and that you love your new furniture. Thanks again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Great company
The staff were very friendly, helpful and professional - kept me updated with delivery dates. Nothing was too much trouble. Would definitely use again.
December 27, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your 5 star review. We are thrilled to hear that you would recommend us, we really appreciate it, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your recent review. We are so pleased to hear Georgia was able to help you find what you were looking for, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
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