We always use Fairway for all our Furniture etc. From the Office to the salespeople and to the delivery service people the staff are very knowledgeable, friendly and patient. The products are alwa... See more
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I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more... See more
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Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... See more
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Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff ha... See more
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Company details
About Fairway Furniture - Tavistock
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
125 Plymouth Road, PL19 9DT, Tavistock, England, United Kingdom
- 01822 616051
4.8
Excellent
547 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Fairway Furniture - Tavistock
Thank you for your wonderful feedback! We're delighted to hear your delivery arrived early and that our team provided friendly, knowledgeable service. We really appreciate your support and hope to serve you again soon.
Fairway are among the best local…
Fairway are among the best local companies I have had dealings with. From the helpfulness of all store staff, to the efficient communications from them to keep customers up to date with the progress of their orders. The delivery time was adhered to and delivery personnel pleasant.
It is worth the trip to Tavi from Saltash to receive such excellent service. I have recommended you to a number of people.
Thank you.
June 2, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your fantastic 5 Star review. We're truly delighted to hear that every part of your experience met your expectations, from the helpfulness of our store team and clear communication throughout your order, to our delivery service arriving on time with a friendly team.
We are especially grateful that you've recommended us to others, we will also pass your review on to our Tavistock team.
Thank you again for your kind words and continued support. We look forward to welcoming you back and helping you again in the future.
efficient and on time, well done.
The two guys who delivered the new mattress were both very efficient and polite, and were away in about fifteen minutes with all the wrapping and old mattress.
July 3, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your review! We’re really pleased to hear the delivery team were efficient and polite, and that everything was taken care of so quickly, including the removal of your old mattress and all packaging. We appreciate your feedback and look forward to helping you again.
Bed purchase.
Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff have been approachable and courteous making our experience trouble free.
June 18, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your wonderful review! We're delighted to hear that Tom made your experience such a positive one by giving you the time and space to make the right decision, while being friendly and helpful throughout.
It's also great to know that our communication kept you fully informed every step of the way and that your delivery was smooth and unobtrusive.
Thank you for shopping with us. We really appreciate your recommendation and hope you enjoy your new furniture for many years to come!
Kind regards, Fairway Furniture
We dealt with Harry who was informative…
We dealt with Harry who was informative , helpful and kept us informed about delivery dates etc . Our chairs were delivered on the specified date and within the allotted timeframe
June 26, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your wonderful review! We're delighted to hear that Harry provided such informative and helpful service, keeping you updated throughout the process.
It's also great to know that your chairs were delivered on the promised date and within the expected time frame. We'll be sure to pass your kind words on to Harry and our delivery team—they'll really appreciate your feedback.
We hope you enjoy your new chairs!
Kind regards, Fairway Furniture
From first setting foot in the store to…
From first setting foot in the store to our carpet being measured & laid the service was 1st class. When our furniture arrived, again 1st class service. I cannot recommend Fairway Furniture highly enough.
All the staff were knowledgeable, polite & very helpful
June 3, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your fantastic review! We're delighted to hear that you received first-class service throughout your entire experience, from your initial visit to the store, through measuring and fitting your carpet, and finally the delivery of your furniture.
It's especially rewarding to know that our team's knowledge, helpfulness, and professionalism made such a positive impression. We'll be sure to share your kind comments with everyone involved.
Thank you for your recommendation and for choosing us. We hope you enjoy your new furniture and carpet for many years to come!
Kind regards, Fairway Furniture
Excellent service
Excellent service, friendly greeting. Offered a cold drink when it was very hot outside.
Explained the recliner chair I was looking at and suggested other models which might suit my needs better.
No hard sell.
June 24, 2026
Unprompted review
Reply from Fairway Furniture - Tavistock
hank you for your wonderful review! We're delighted to hear you received a warm welcome and that our team took the time to help you find the right recliner without any pressure. It's great to know the cold drink was appreciated too! We hope you enjoy your new chair and look forward to welcoming you back again soon.
Sales staff were very helpful and not…
Sales staff were very helpful and not at all pushy. Delivery men were professional and very friendly , lovely mannered.
June 18, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your lovely review! We're so pleased to hear our sales team made you feel comfortable and that our delivery team was professional and friendly. We really appreciate your kind words. Kind regards Fairway
Quality Value and Service
We found stylish, well-made furniture and they coordinated delivery with us, to enable a carpet-fitting first. Delivery and installation was undertaken with care and consideration. Fairway will be our first choice for future furniture, providing value for money and a wide range of options, for each room.
June 16, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your wonderful 5-star review! We're delighted to hear that you found the perfect furniture and that our team could coordinate delivery around your carpet fitting. It's great to know the delivery and installation were carried out with care and consideration. We truly appreciate your kind words and love to hear we would be your first choice for future furniture purchases. We look forward to helping you furnish many more rooms in the future!
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to leave us a 5 Star review, it is much appreciated. Kind regards Fairway
when we visited the store the new,young…
when we visited the store the new,young member of staff was helpful and although he didn't know the answers to some of our queries he was quick to find out from experienced colleagues.
once our order was placed he regularly called to update us on progress
delivery excellent,kept informed and delivery men very helpful
June 9, 2026
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to share such a detailed review. We're delighted to hear that our new team member was helpful and proactive in finding the answers to your questions. It's great to know that you felt well informed throughout the process, with regular updates on your order's progress.
We're also pleased that your delivery experience met your expectations and that our delivery team kept you informed and provided helpful service.
Thank you for shopping with us, we hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to leave us a 5-star review! We're delighted to hear you found our customer service helpful and our delivery quick. We look forward to welcoming you back in store soon.
Excellent and friendly service
Excellent and friendly service, with my order arriving sooner than expected
June 4, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your wonderful review! We're delighted to hear that you were pleased with the service received and that your order arrived sooner than expected.
We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
The staff in particular are second to…
The staff in particular are second to none. That's what makes a good company and ensures you are more than likely to return in the future. Good quality goods also help.
May 1, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your wonderful feedback. We’re delighted to hear that our staff made such a positive impression on you. Providing exceptional customer service is something we take great pride in, so it's especially rewarding to know that it has contributed to your experience with us. We're also pleased that you are happy with the quality of our products.
Your kind words and continued support mean a great deal to us, and we look forward to welcoming you back again in the future.
Kind regards, Fairway Furniture
Excellent.
June 3, 2026
Reply from Fairway Furniture - Tavistock
Thank you for the 5 Star review! We're so pleased to hear you had a great experience. We really appreciate your support and look forward to serving you again soon.
Excellent team
Georgia was extremely helpful as we visited a few times over the months, she went out of her way passing on information.
Delivery men were excellent in the heat of the day with removing our old couch and installation of the new.
All in all a great team, Many thanks
Derrick & Katya
May 26, 2026
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Georgia was able to assist you throughout your visits and provide the information you needed while you made your decision. We'll be sure to pass on your kind words to her.
It's also fantastic to know that our delivery team provided excellent service, especially while working in the heat, and that the removal of your old sofa and installation of your new one went smoothly.
Your comments about the whole team mean a great deal to us. Thank you for choosing us, and we hope you enjoy your new sofa for many years to come.
Kind regards, Fairway Furniture
Excellent service
Excellent service.
Delivery of furniture earlier than expected and very helpful delivery sraff.
May 26, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your fantastic review! We're so pleased to hear your furniture arrived earlier than expected and that our delivery team was helpful. We really appreciate your kind feedback and hope you enjoy your new furniture.
Highly recommend Fairway Furniture in…
Highly recommend Fairway Furniture in Tavistock for their consistent friendly, professional approach. I valued their support without feeling pressured. Excellent service from every member of staff from making a purchase to delivery.
May 2, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your kind review and recommendation.
We're delighted to hear that you enjoyed your experience with our Tavistock team and appreciated our friendly, professional approach. Providing helpful support without any pressure is something we pride ourselves on, so it's wonderful to know that this made a positive difference during your purchase.
We're also pleased that the high level of service continued right through to delivery. Your feedback means a great deal to our team, and we will be sure to share your comments with everyone involved.
Thank you for choosing Fairway Furniture. We hope to welcome you back again in the future.
Excellent customer service from start…
Excellent customer service from start to finish! Harry, at the Tavistock store, was extremely helpful without making us feel pressurised at any time. After our initial purchase, there was a hiccup with our house purchase, so we had to cancel our order, but we were so happy with the quality of the furniture and the Customer Service, we went back and reactivated our order and added more items, a few weeks later. Harry and the Team at Tavistock store are a credit to Fairway Furniture. We were able to split our delivery, as our sofa will take 20+ weeks to be delivered, the delivery team delivered part of our order last week and they were excellent too. I would highly recommend a visit to the Team in Tavistock.
March 9, 2026
Reply from Fairway Furniture - Tavistock
Thank you so much for your wonderful review and recommendation! We’re delighted to hear about your positive experience with Harry and the team at our Tavistock store. Providing helpful, pressure-free service is exactly what we aim for, so it’s fantastic to know you felt supported throughout the whole process.
We really appreciate that you came back to us once the house sale was sorted. It means a great deal to hear such kind comments about the quality of our furniture and customer service.
We’ll also be sure to pass your compliments on to our delivery team — they’ll be thrilled to hear their service made a great impression too. Thank you again for your support, and we hope you enjoy your new furniture for many years to come!
Reply from Fairway Furniture - Tavistock
Thank you for your lovely feedback! We’re so pleased to hear our team helped make your experience in store a pleasant one. We really appreciate your support and hope to see you again soon!
Kind regards, Fairway
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