We always use Fairway for all our Furniture etc. From the Office to the salespeople and to the delivery service people the staff are very knowledgeable, friendly and patient. The products are alwa... See more
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I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more... See more
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Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... See more
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Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff ha... See more
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Company details
About Fairway Furniture - Tavistock
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
125 Plymouth Road, PL19 9DT, Tavistock, England, United Kingdom
- 01822 616051
4.8
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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My wife & I purchased Antigua r/h…
My wife & I purchased Antigua r/h chaise unit back in October 2024. owing to family bereavement, we had to delay delivery.
Has been delivered & set up by Nick & Mark.
Thanks to all concerned-- the patience & help must be recommended.
March 6, 2026
Unprompted review
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for taking the time to review your recent purchase with us, we really appreciate it. We are really sorry to hear of your bereavement, but we are pleased to hear our Tavistock store team were able to help you during this time. Thank you again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Excellent.
From placing the order in store to receiving our goods we didn't experience any issues.
Kept updated on delivery.
The guys that did the delivery of our furniture, were polite and courteous. Placed in the room we wanted. Showed how the chairs/sofa worked. All packaging was removed.
February 25, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we have passed on your kind words to the delivery team. Thanks again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Excellent customer service
Excellent customer service both in the store and on delivery of the mattress.
February 5, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your recent review. We are thrilled to hear you are happy with the customer service you received, and we hope that you are enjoying your new mattress. Kind regards – Fairway Furniture
The Quality and generally the Staff and…
The Quality and generally the Staff and their knowledge and support !
February 11, 2026
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your 5 star review! We have passed on your kind words to the Tavistock store team, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture
Delivered on time with consideration
Delivered on time with consideration.
Always good, polite, service from Fairway. Thank you
February 3, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to review your recent purchase with us. We are thrilled to hear you had a good shopping experience, and we hope to see you again soon. Kind regards – Fairway Furniture
Great service and good offers and very quick delivery
Great service and good offers and very quick delivery
January 2, 2026
Fairway delivery
The delivery men where cheerful and polite , concidering the awful weather .
January 21, 2026
Reply from Fairway Furniture - Tavistock
Thank you for your 5 star review. We’re delighted to hear our delivery team were cheerful and polite, especially given the awful weather. We’re glad everything went smoothly and thank you for shopping with us. Kind regards, Fairway Furniture
Have use Fairway before and have liked…
Have use Fairway before and have liked the quality of the good, great staff we even had to wait to see Harry he was so popular.
November 30, 2025
Reply from Fairway Furniture - Tavistock
Thank you so much for your kind review! We’re really pleased to hear you’ve used Fairway before and have been happy with the quality of our goods and the service from our team. Harry will be especially happy to hear your mention.
We look forward to welcoming you back again soon.
Kind regards, Fairway Furniture
Quality furniture
All I can say is fabulous company, quality furniture and lovely sales staff who keep you updated with time scales for delivery
January 23, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we hope that you are loving your new furniture in your home. Kind regards – Fairway Furniture
Excellent service from start to finish
Excellent service from start to finish.
Very pleased with the new furniture.
January 16, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your recent 5 star review. We are thrilled to hear that we delivered good service, and that you are happy with your new furniture! Thank you again for shopping with us, and we hope to see you again soon. Kind regards – Fairway Furniture
Terrific variety and excellent customer support
Great choice of beds and very knowledgeable advisor on hand to help. Delivery was easy and I am delighted with my purchase.
January 22, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thanks so much for your kind review of your recent purchase with us. We are thrilled to hear you had a good shopping experience and that you are happy with your purchase, and we look forward to seeing you again soon! Kind regards – Fairway Furniture
Carpets and furniture delivery
Delivery of carpets and furniture was as planned with no problems at all.
Staff in store throughout selection process were very helpful, polite and friendly.
Delivery staff were efficient and carpet layers carried out their job very quickly and efficiently.
January 14, 2026
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your 5 star review! We are so pleased to hear that you are happy with the service you received from our carpet department, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
We ordered a leather settee over £2800…
We ordered a leather settee over £2800 waited over 4 months when it arrived had a slash across onecushion so it all went back another one ordered that took over 3 months to arrive a few weeks before Christmas the colours varied so had a technician come he found a lot more wrong so we told fairways we wanted a refund and to show good faith on there side for the inconvenience could it be done after Christmas it was a week to go but the manager moved heaven and earth to pick the settee up before Christmas leaving us without one we found a fantastic store in launceston countryside furnishers they had a settee in stock which we liked and they delivered it before Christmas and no charge for delivery fantastic so don't deal with fairways they are rubbish we had no apology even wrote to head office and they could not be bothered to answer rubbish firm
January 18, 2026
Unprompted review
Reply from Fairway Furniture - Tavistock
Good afternoon,
Thank you for taking the time to review your purchase with us. We are very sorry to read about your experience and understand how disappointing this must have been.
We acknowledge the issues identified with both the original and replacement sofa and the frustration this caused. With regards to the delivery lead time, the items were delivered within the time frame quoted when placing your order in store. We do stock a wide range of furniture available for quick delivery to help reduce waiting times wherever possible.
Your feedback has been noted and shared with the in-store management team involved throughout this process.
As a local, family-run business, we are naturally disheartened to receive this feedback. While we regret that the outcome was not to your satisfaction, we sincerely apologise for the disappointment experienced. We wish you well with your new furniture.
Kind regards, Fairway Furniture
Great service as ever from beginning to…
Great service as ever from beginning to end
January 16, 2026
Very good service in-store and also the…
Very good service in-store and also the delivery guys.
December 31, 2025
Great product and service
Great product and service. Great delivery service, kept upto date on delivery time.
Cant fault them.
December 15, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your 5 star review! We are so pleased to hear you had a good shopping experience, and we have passed on your kind words to the store and delivery team. We hope that you are loving your new furniture! Kind regards – Fairway Furniture
Bed setee
Bed setee. A knowledgeable salesman who communicated well to sort out our rquirements. Delivery was straightforward and installation quick and decisive.
December 17, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear our sales team were able to help you find what you were looking for, and we hope that you are enjoying your new furniture! Kind regards – Fairway Furniture
Wardrobes
The Staff.
Very Helpful. The fitting team quick. And tidy.
Very pleased with the oak product.
November 10, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you are happy with your new wardrobe, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Reply from Fairway Furniture - Tavistock
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear Tom was able to help you find what you were looking for, and we have passed on your kind words to him and the store team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Reply from Fairway Furniture - Tavistock
Good afternoon. Thank you for your recent review. We are so pleased to hear you are happy with the service you received from our Tavistock store, and we hope you are loving your new furniture. Kind regards – Fairway Furniture
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