We always use Fairway for all our Furniture etc. From the Office to the salespeople and to the delivery service people the staff are very knowledgeable, friendly and patient. The products are alwa... See more
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I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more... See more
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Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... See more
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Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff ha... See more
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Company details
About Fairway Furniture - Tavistock
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
125 Plymouth Road, PL19 9DT, Tavistock, England, United Kingdom
- 01822 616051
4.8
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First Class from sales room to…
First Class from sales room to delivery. The fact that they are still a family owned business gives their staff pride in the job they do which they pass on to the customer.
December 12, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your review of your recent purchase with us. We are so pleased that you had a good shopping experience, we are really proud to be a family run local business, and we want to thank you very much for supporting us. We hope that you are enjoying your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Extremely helpful
Fairway were excellent throughout the whole process of buying our sofa. Neil was incredibly helpful and gave us lots of advice when it came to choosing the right sofa for us.
The communication was brilliant and it all went very smoothly. Really pleased with our purchase.
October 18, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear that Neil was able to help you find the right sofa for you, and we have passed on your kind words to him and the Tavistock store team. Thank you for shopping with us, and we hope you have a lovely Christmas. Kind regards – Fairway Furniture
Faulty Cushion
Hi, everything was really good with the delivery guys. However, after about two weeks I found a knot in one of the cushions on the two seater cushions and took it back to the shop in Tavistock and they confirmed that the cushion was faulty! The staff were very helpful and have ordered me a new cover and for someone to come and fit it too,
December 15, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to review your recent purchase with us. We are really sorry for the issues that you have had with your new sofa, and we would like to thank you for your patience and understanding while we rectify this for you. Please be assured our store team will do all they can to ensure this issue is resolved quickly. We hope you have a lovely Christmas! Kind regards – Fairway Furniture
Customer Service
My friend and I were looking around the showroom for lounge chairs. We were met by Harry who was most helpful, made us a cup of coffee and he told us where to look. He was not pushy, made some suggestions as to what to look out for when choosing furniture, gave us some samples of the upholstery available to take home which was extremely useful. He took my order and promised delivery would be before Christmas. The furniture arrived 12th December 2025. The two men assembled the furniture and took away my old suite, no hassle and very clean.
November 17, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear you are happy with the service you received from Harry and the delivery team, and we have passed on your kind words to both of them. We hope that you are enjoying your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
I take my hat off to the most splendid…
I take my hat off to the most splendid service.
Cant find a single fault.
The delivery service is second to none. Bang on time
December 1, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear you had a good shopping experience, and we hope that you are loving your new furniture. Kind regards – Fairway Furniture
The help I was given in ensuring I was…
The help I was given in ensuring I was buying what was right for me. NOT BEING PUSHED INTO BUYING ANYTHING
September 9, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your recent review. We are so pleased to hear you are happy with the service you received, we agree, we don’t like pushy sales, we would much rather help our customers find what they are looking for! Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Extremely helpful
We bought two sofas for our new house, expecting to have moved in before they would be ready for delivery, however instead of moving in September as we thought we didn't move in until 1st December. Despite arranging delivery dates several times Fairway were very accommodating and kept them in store until we were ready. So thank you so much
December 2, 2025
Reply from Fairway Furniture - Tavistock
Thank you for your kind 5 star review! We’re delighted we could accommodate your delivery changes and keep your sofas safe until you were ready to move in.
It’s wonderful to hear that everything worked out smoothly and that we could help make your move a little easier.
We hope you’re enjoying your new home and your sofas, and we look forward to assisting you again in the future!
Kind regards, Fairway Furniture
Excellent service experience
From the day we ordered our suite in August through to the December delivery we have been kept up to date with the progress, (monthly telephone calls). We have been regular customers of Fairway Furniture since 1981. From the instore service right through to the delivery, we have found their staff extremely helpful, knowledgeable and friendly, any issues, (one or two) we may have had over the years have been dealt with to our satisfaction. A top class company we would highly recommend.
December 2, 2025
Reply from Fairway Furniture - Tavistock
Thank you so much for your wonderful 5 star review! We’re thrilled to hear that from ordering through to delivery, you felt well-informed and looked after every step of the way.
We’re truly grateful for your loyalty, it’s customers like you who make what we do so rewarding. It’s fantastic to know that our team’s helpfulness, knowledge and friendliness have consistently made your experiences positive.
Your kind words and recommendation mean a great deal to us.
Kind regards, Fairway Furniture
Respectful and arrived within the time…
Respectful and arrived within the time scale. Items placed in the areas I requested, really happy with the delivery.
December 4, 2025
Reply from Fairway Furniture - Tavistock
Thank you so much for your 5 star review! It’s wonderful to know that your delivery was on time and that our team placed your items exactly where you wanted.
We really value your feedback and hope to see you again soon!
Kind regards, Fairway Furniture
I bought a new mattress for my guest…
I bought a new mattress for my guest room. There was a good choice in the shop at good prices and the delivery was arranged at a time to suit me and very soon after I placed the order. The delivery was on time and the mattress was placed in the room of my choice. Communication was good. A much more personal experience than with online shopping and I had someone local to speak to if necessary.
December 5, 2025
Reply from Fairway Furniture - Tavistock
Thank you so much for your lovely 5 star review! We’re thrilled to hear that your experience choosing a new mattress was personal and stress-free.
We are delighted that our range, pricing and flexible delivery met your needs, and that our team could make the process smooth and convenient.
We look forward to welcoming you back in the future!
Kind regards, Fairway Furniture
Out standing service from Paula and Phil the assistant Manager
The staff at Tavistock went above and beyond to put right a problem we had .excellent service from Paula and Phill .Would recommend this Store . The problem was resolved in September 2025 .
December 1, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you for taking the time to review your recent purchase with us. We are sorry that you had issues with your purchase, and we would like to thank you for your patience and understanding while this was resolved for you. We are so pleased that you are happy with the service you received, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Good contact and updates re delivery
Good contact and updates re delivery. Pleased with the bed
November 15, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you for taking the time to review your recent purchase with us. We are really pleased to hear you are happy with the service you received, and we hope to see you again soon. Kind regards – Fairway Furniture
Great service and perfect delivery
November 17, 2025
Excellent customer service from the whole team
Excellent customer service from the moment we walked into the shop to when we sat on our new sofa. Everyone at every stage was friendly, professional and helpful. I can't praise Fairway furniture enough. In particular thanks to Harry who was exceptional.
November 8, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your 5 star review! We are so pleased to hear you had a good shopping experience, and we have passed on your kind words to Harry and the whole team. We hope that you are enjoying your new furniture in your home, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Sofa foot stool order
Great service from start to finish , kept up to date with delivery dates and manufacturing progress.
December 1, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to leave your review of your recent purchase with us. We are thrilled to hear you are happy with the service you received, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
If.you want great furnature, Go to Fairway..
We had our electric sofa and armchair nearly a year, but when one of the seats failed and recliner switches failed, they was very fast to get it sorted for us.
We will always go to Fairway if We need anything else..
November 20, 2025
Unprompted review
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to share your feedback. We are pleased to hear that you have been enjoying your electric sofa and armchair.
We are glad our team was able to resolve the matter promptly for you. Your continued confidence in Fairway is greatly valued.
Please do not hesitate to contact us if we can be of any additional assistance.
Kind regards, Fairway Furniture
Our sales lady was very attentive
Our sales lady was very attentive. Knowledgeable. Efficency.
September 19, 2025
Everything was great
Everything was great, from the service and expertise in the shop - offered in a non harrasing way, but there when you needed - to the delivery and, of course, the high quality of the goods we bought.
September 29, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your review, we really appreciate it. We are so pleased to hear you are happy with the service you received, and we are thrilled that you are loving your new furniture. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Service and quality product
October 26, 2025
Non pushy help with the sale
Non pushy help with the sale. Kept me very well informed about delivery date and times. Helpful service. Delivery men helpful and advised raising headboard to fit new deeper mattress, something I may not have thought of.
October 14, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your review of your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we have passed on your kind words to both the store and delivery team. Thanks again, and we look forward to seeing you in the future. Kind regards – Fairway Furniture
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