We always use Fairway for all our Furniture etc. From the Office to the salespeople and to the delivery service people the staff are very knowledgeable, friendly and patient. The products are alwa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a Swivel Recliner Chair and Stool Set. The team in store were helpful without being pushy. The two gentlemen who delivered the chair were so wonderfully helpful that I would give them more... See more
Company replied
Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... See more
Company replied
Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff ha... See more
Company replied
Company details
About Fairway Furniture - Tavistock
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
125 Plymouth Road, PL19 9DT, Tavistock, England, United Kingdom
- 01822 616051
4.8
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality and professionalism of your…
The quality and professionalism of your staff, especially Paula.
October 23, 2025
Reply from Fairway Furniture - Tavistock
Thank you for your positive comments George. We will make sure that your comments are passed to the Tavistock store and Paul in particular.
Excellent service and product
Excellent service and product. Really pleased! Thank you!
November 6, 2025
Reply from Fairway Furniture - Tavistock
Thank you Debbie! We're delighted you feel you had such a great experience shopping with us. Kind regards. Fairway Furniture
Fantastic company & service
Just had my two seater settees delivered this morning. I can not fault the sales staff in your Tavistock branch. They were very helpful, patient & informative.
After ordering, they kept in contact with me & the delivery arrived, just when they said it would. Fantastic company & service. Thank you.
September 26, 2025
Unprompted review
Reply from Fairway Furniture - Tavistock
Thank you Jacqueline. We will make sure that your lovely comments are passed on to the Tavistock store. We work hard to make sure we offer the best customer service from sale through to delivery, so it is great to know that our customers appreciate our efforts.
Kind regards. Fairway Furniture
10/10 10/10 10/10
October 30, 2025
Reply from Fairway Furniture - Tavistock
Good morning, all tens, cant beat that can we! Thank you so much for leaving your review, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture
Very good service
Very good service. Good communication and updates throughout the process.
October 14, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, we are so pleased to hear you are happy with your shopping experience. We have passed on your kind words to the store team, and we hope that you are enjoying your new furniture! Kind regards – Fairway Furniture
Good service in the shop
Good service in the shop. contacted us for a delivery date and delivered on time.
October 14, 2025
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to share your review! We’re so pleased to hear you were happy with our service and that everything went smoothly from purchase to delivery. We really appreciate your support and hope to see you again soon!
Kind regards, Fairway Furniture
Excellent sales team
Excellent sales team advised on available options. Delivery was quicker than advised and brought into our house with care.
August 2, 2025
Reply from Fairway Furniture - Tavistock
Thank you so much for your 5 star review! We’re delighted to hear that our sales team were able to guide you through your options and that your delivery arrived even sooner than expected. It’s great to know everything was handled with care, we’ll be sure to share your comments with the team. We hope you enjoy your new furniture and look forward to seeing you again!
Kind regards, Fairway Furniture
StaWent for a headboard and bought 2 armchairs as well!. Staff were knowledgeable about their…
Staff were knowledgeable about their products, as always, and the delivery people were friendly and efficient.
October 9, 2025
Reply from Fairway Furniture - Tavistock
Thank you for your continued support and kind words! We’re thrilled to hear our team’s product knowledge and our delivery crew’s friendly, efficient service made your experience a positive one. We look forward to assisting you again soon!
Kind regards, Fairway Furniture
Respected property & belongings
Respected property & belongings. Worked efficiently. Arrived on time.
October 9, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your 5 star review, we really appreciate it. We are so pleased to hear you are happy with the service you received from our delivery team, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Great service in the Tavistock branch
Great service in the Tavistock branch, good communication throughout. Super delivery. Very pleased 😀
October 2, 2025
Reply from Fairway Furniture - Tavistock
Good morning, thank you for taking the time to review your recent purchase from our Tavistock store. We are so pleased to hear you are happy with the service you received, and we have passed on your kind words to them. Thanks again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Helpful in store
Helpful in store, ordering easy and delivery very quick and efficient. All round good service.
September 15, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for your 5 star review! We are so pleased to hear you are happy with the service you received, and we hope that you are loving your new furniture! Kind regards – Fairway Furniture
Helpful sales person
Helpful sales person. Speedy delivery time. Prompt and efficient delivery and set up.
October 6, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear our sales team were able to help you find what you were looking for, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Knowledgable and helpful customer…
Knowledgable and helpful customer service from sales staff, good communication and updates after order placed, efficient and considerate delivery team and excellent product.
August 1, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are really pleased to hear you had a good shopping experience, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Arrived on time
Arrived on time. I was kept informed of my delivery slot at all times. A message sent 30 minutes before it was due.
Lovely delivery men, helpful and friendly.
September 23, 2025
Reply from Fairway Furniture - Tavistock
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we have passed on your kind words to our delivery team. Thank you very much for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Sofa order
Great service even when we needed to change original order, great contact from store, shame the delivery men where so unfriendly is my only moan, felt like they had a bad day and brought it to my door.
July 19, 2025
Reply from Fairway Furniture - Tavistock
Thank you for taking the time to leave a review. We're really pleased to hear that you received great service from the team in-store and that communication throughout was helpful.
We're very sorry to hear that your delivery experience didn’t meet the high standards we aim for. This isn’t the level of service we expect from our delivery teams, and we’ll be sure to pass your comments on to the Logistics team for review and follow-up.
We do hope to welcome you back again in the future for a more seamless experience all around.
Kind regards,
Fairway Furniture
Great experience from start to finish
Great experience from start to finish, the delivery crew were excellent.
September 19, 2025
Reply from Fairway Furniture - Tavistock
Thank you for your great review! We’re so pleased to hear you had a smooth experience from start to finish. Our delivery crew will be thrilled to know they made a positive impression.
We hope you enjoy your new furniture and look forward to seeing you again!
Kind regards,
Fairway Furniture
Excellent service from everyone.
We arrived early and Keith opened up for us.
He was very helpful without being intrusive.
We were kept informed all through the delivery process.
The delivery guys were on time, polite and efficient.
They set the suite up for us., made sure it was working and showed us how to operate it.
All in all an excellent service from everyone.
September 16, 2025
Reply from Fairway Furniture - Tavistock
Thank you so much for your 5 star review! We're delighted to hear that Keith went above and beyond to assist you, and that our delivery team provided a polite and efficient service.
We really appreciate your kind words and look forward to seeing you again in the future!
Kind regards,
Fairway Furniture
I went into the shop and was seen by a…
I went into the shop and was seen by a very nice sales assistant told her what we were looking for and she showed us various chairs that I wish to purchase so we ended up buying a great chair at a great price and delivery was quick.
August 19, 2025
Reply from Fairway Furniture - Tavistock
Thank you for your lovely 5 star review Mr Cobb!
We're so pleased to hear you had a great experience in-store and that our sales assistant was able to help you find the perfect chair.
We hope you enjoy your new chair, and we’d love to welcome you back again soon!
Kind regards,
Fairway Furniture
Fantastic experience.
Fantastic customer service. Great choice of products.
Really fab delivery service along with assembling the product.
All round great experience.
Loving our new bed. Super comfy, quality item.
August 14, 2025
Unprompted review
Reply from Fairway Furniture - Tavistock
Good morning, thank you so much for your 5 star review! We are thrilled to hear that you are happy with your new bed, and we have passed on your kind words to the Tavistock store team. Thank you for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.