FALKE Reviews 

I placed my order on 26th April and here we are in late June and I’m still waiting for my socks. I’ve written to the company on more than six separate occasions and have also written to their couriers GLS. I’ve yet to receive any response. I’ve recently messaged them on Instagram but so far I have no socks and they’ve had £180 of my money! Avoid this company at all costs as they will take your money and send you nothing!

Low quality, overpriced, no customer service. Wast of time

Following on from the review I wrote in March, my issue with this company still is not resolved. They said on 6 April that they would refund me, after eventually replying to me. Not received the refund..... if I could give Zero stars I would. So, do read these reviews before you purchase!

I placed my order 3.5 weeks ago, and still haven't received it (when it said it would take between 3 to 5 working days). When I went to check the tracking number, it said that the delivery company was missing information and that the parcel couldn't be delivered. I wasn't told by anyone about it and wouldn't have found out unless I went to check myself. It's now been 10 days that I've been trying to get answers from Falke, and they said they would raise it with the delivery company but that "the investigation could take a while" and then suggested that I place AND pay for a second order, and then return one if the other one ever arrives... Quite shocking. Since then, I got another rude answer saying the package should arrive soon, but the tracking link still says it's stuck somewhere... Honestly the worse customer experience I've had in a long time, and it's now been the case for two orders in a row. And I am clearly not the only one now that I see the other reviews. So I strongly discourage anyone from buying from this place, as the price tag is not matched by any type of customer service.

I placed an order for a pair of tights nearly a month ago. The tracking information clearly states that the tights never left the courier and were not delivered. Despite making Falke customer services aware of this over a week ago and chasing them on multiple occasions, they have failed to refund me.

My order took 10 days to arrive (longer than stated on their website). I missed the first delivery and there was no information as to what would happen next. I was again out when they tried again. The box was ripped open and the delivery driver left it in the brown bin containing food and garden waste.
The socks I had ordered were a Christmas present. They are ungiftable as they stink of rotten food. Terrible service.

Given that this is a quality brand, I never checked the reviews. My bad. Failed to deliver and spent weeks refusing a refund. Moved fast when I invoked PayPal resolution center. If you do order their socks anyway, make sure you use PayPal and don't waste time being reasonable if things go wrong.

Ordered 3 pairs of socks from this company. Despite the tracking information saying they had been delivered, they had not. I contacted them, and they said there was a problem with their chosen courier, but to wait. Eventually I gave up waiting and asked for a refund. They said they had to wait for the socks to be returned to them from their delivery company. However, once they had them returned instead of refunding me, they sent them out to me again, again refusing a refund until they had them back. Eventually they arrived almost 4 weeks after I had ordered them. For some unknown reason the parcel was actually open, and inside there was only the socks with no returns label or receipt/invoice. Now I must queue up at the post office to return them, possibly at my own expense. Will I even get a refund then? Avoid.

I have been using Falke socks for over 30 years and whilst I have no issue with the quality, there customer service is shocking. There communication is beyond poor and they seem like a company that takes your funds and do not deliver on service. I ordered some socks which after a week were still sat in Germany. Falke showed little or no interest in solving my problem. Customer satisfaction seems to be of little interest to them. Quality of Germany with very poor service

I ordered four pairs of mens black airport socks from Falke online. I have to say, I'm very impressed with the quality of the socks, which were delivered today (uk). I'm also very impressed with the email to inform me that the order had been shipped. They arrived when they said they would. So I'm very pleased. Thankyou Falke.

Ordered some compression socks which have simply not arrived. On calling customer services the operator was apologetic but entirely useless. Said he didn't know where the package was, or when it would arrive, but he hoped it would be 'soon'. Certainly will never be using Falke again

Ordered some socks for a holiday 7 days early. Day of travel... nothing.

I have ordered socks 2 weeks ago and they are still not delivered because of a new logistic system (?). I have never heard anything about new delivery. I filed an officiaL complaint at the Dutch national regulator (ACM) and they will investigate the matter.
NEVER again will I make use of falke online

1 pair of walking socks ordered (wouldn't believe the hype) and 3 pairs of basic cotton socks (a slightly sharp toenail will have a hole in them in no time at all). Not worth the money. And as for the box that 4 pairs of socks in total came in.....a box the quarter of the size used would have had space in it still. Has this firm not heard of the notion of reduce, reuse and recycle.

In a word " crap " the Tk2 is to thin to be a hiking sock.
I bought 2 pair for use on a back pack and I had to take them of and put on my Smartwool socks.
They have very thin cusioning and even with a liner sock I found them uncomfortable.
Dont beleive the hype they are rubbish.

Ordered some socks on April 9th for UK delivery . Still haven t received them as of May 25…

Their socks are generally good their eShop is just dysfunctional

After several emails I received my return payment and apology:
"According to our accounting department, there was a problem with the payment method iDEAL, which has finally been solved.
The refund has now been effected manually. We apologize for any inconvenience occured."

For anyone with trouble calling the customer service as well:
"The telephone number of our customer service is working well.
You have to dial two times 0 at the beginning, this is an international free number:
00 800 22033022"

Good luck!

Further to my 1* review posted on 8th April, the customer service department contacted me shortly afterwards. They offered to replace the two pairs of socks that had developed holes. The style that I had before is no longer available, and so I chose an alternative that mentions high durability as a result of reinforced pressure points. These socks have now been delivered and look robust and well made. Accordingly I will see how they wear and for now, I am prepared to give Falke a second chance

I have made a return (order number: S103863635) but still no reimbursement while the goods have been sent back 2 weeks ago. I have sent some emails to the client service on this but no one has been answering so far and the phone number on the website does not work! what a poor service for a medium/high end brand.

The most expensive socks I ever purchased and 6 months later fabric wearing away .. woukd love to post a pic .. fabric is wearing away at heel to nothing .. her dissapointed to say the least