The product I ordered - a merino wool pullover - is excellent, a perfect fit and great quality. I intend to order another in a different colour. I also had to contact Falke customer service becaus... See more
Company replied
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The product I ordered - a merino wool pullover - is excellent, a perfect fit and great quality. I intend to order another in a different colour. I also had to contact Falke customer service becaus... See more
Company replied
Purchased falke stockings for years even though they are very expensive. Now noticed the tops of sun Shelina has changed I have now been getting an allergic reaction to them the silicone that hold the... See more
Company replied
Love the company, they do amazing cloth and underwear! My favorites are armless coat with Lavalan padding from outlet section, cotton bra, training sport t-shirt annd low support bra and cotton socks... See more
Company replied
Falke used to he a premium good quality brand, such a shame that some of the products have lost focus:) Bought bra/pants set - support on bra dismal, pants got a hole on lace panel after first wash,... See more
Company replied
Entdecken Sie im FALKE-Online-Shop Qualitätsstrumpfhosen, Socken & Mode für die Familie. Jetzt die FALKE-Markenwelt entdecken & das Besondere genießen.
Oststraße 5A, 57392, Schmallenberg, Germany
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Replied to 68% of negative reviews
Typically replies within 2 weeks
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No one is assisting me with this problem. I ordered a Christmas present on the 9th of December, it supposedly dispatched on the 15th of December, but it has not left the general logistics system. This is a Christmas present which will now not arrive. It has been 2 WEEKS. Your estimated arrival was 4-5 days. Terrible, terrible service.
I used to purchase from Amazon and other retailers. This is the first time I purchased from this website. The quality of the socks are as good as usual. The order takes a bit long to arrive though. The overall experience is quite good.
I don't know where my order is (S101797626) since I passed my order on 26th november. There is no tracking info in the confirmation mail, no tracking number. I called 6 times the customer service but no one answered. No one answered my email neither. Extremely bad customer service.
I have been buying Falke socks for years and never had an issue until now. Ordered socks and they arrived in a crushed open box with socks missing and Falke just ignore you and hope you go away. Terrible customer service
Walking socks and trainer socks from Falke as well as dress socks men and women.
In the past we have always bought our socks when visiting Germany. Then we started to order online as we are living in England. The first mens walking socks we bought about 5 yrs ago and my husband is still wearing them.
We are both very happy with the quality and the service we have received so far. We most certainly will continue to buy Falke.
Never trust this company, they dont care about their customers. I have recently placed two orders, but have received no deliveries, but Falke has charged me. First order was placed placed on 23 September, but never delivered. Falke told me that they would credit me, but that has never happened. I trusted them and placed a new order after their recommendation, new order charged on my card 30th September with the information that delivery will bevdone within a few days, but again nothing has been received. I can only warn people against this company, they dont care about customers...
Low quality and overpriced.
I bought pair of expensive socks for 25 euros. When I opened the box I saw there are many stains on the socks. I was shocked. Not possible to return as the shop is 200 km away.
My colleague buys there expensive tights and she has to replace them every month as the quality is so low.
Very poor quality. Overpriced.
Big disappointment.
Shameful prices
The socks from FALKE are not really worth their price. Even after the first time wearing lint have formed, the merino wool has slowly dissolved. After a year, about 2/3 of the merino wool is lost, they are not so warm and thick anymore. In addition, they already have holes in the places where they have been particularly stressed (big toe and heel). I already had normal socks from Nike and Adidas, and I sometimes wore them for up to 10 years. It is really bad that these completely overpriced socks break so fast. But planned obsolescence seems to undermine our lives more and more ... a pity. Avoid this brand, there are enough alternatives, which are very good compared to FALKE.
Be aware of FALKE company, who will supply you with the fake label (did it to me twice) so the return won’t reach them and it’ll be all your fault for not checking with them whether the return label they’ve provided is correct or wrong. FALKE customer service blamed me for sticking the wrong label on (apparently label they’ve supplied was wrong) and so far it has cost me over £150 loss. Very dodgy because it has happened with them twice. Two different orders, both hasn’t been received due to a dodgy return label they supply. £150 is a big money for me to be lost. I am extremely upset.
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