FALKE Reviews 

After filling out their contact form 3 times still no response. Product that was no longer in stock is still available on their website 1 month later

Order placed on 18th Dec. Was contacted by Falke in mid Jan to ask details on address. 18th Jan still no delivery. Chased items through form on website. Received a credit notification from them 30 minutes later, so called to clarify. Apparently their delivery company GLS couldn't deliver to me (even though UPS, Royal Mail, DPD, Hermes, TNT and others all seem to find the location just fine), so they automatically send a refund. Just appalling service, and chap on the phone doesn't care.

I bought some socks and other items on the 22nd of December and so far I haven’t received my order (today is the 7th Jan). I wrote them an email and sent a message thru the website but no reply. I dont recommend ordering thru Falke website. Better buying from another supplier. It’s a shame.

*Terrible Customer Service*

I ordered some socks from for my mum for Christmas (ordered on Sunday 19th with Christmas day being the 25th) and was advised I'd receive them within 3-5 working days. I called on Day 2 as had not received an email regarding the items dispatch and was advised that the parcel had not yet been collected and that it would be that evening or the next morning. I explained that I had had received no communication from Falke about the delay and that it was quite poor customer service, which they acknowledged and said they'd raise to a manager and said I should receive confirmation that evening or the following morning. It is now the afternoon the following day (22nd December) and I have had no confirmation and received no correspondence. If you want to receive your product within a reasonable time - DO NOT BUY from FALKE!!!! Their customer service are rude and just now tried to say that I had left buying my present too late. I corrected him however stating that I ordered within plenty of time as advised by the shipping guidelines on FALKES's own website. Absolutely shocking. Trying to pin it on me. He was unable to give me anymore details other than that my package was still waiting to be dispatched. Terrible, Terrible customer service.

Terrible!! I have ordered from them and have the print out but never received an email to say order confirmed.
Now trying to contact them but seems impossible. Don't know what has happened and if lost my money. WISH HAD READ THESE BAD REVIEWS BEFORE.

Terrible customer service.
I have 19 Euro for shipping which was supposed to include free return label. I would like to return some of the item from my order, however they do not offer the option to get the return label on their website if you want to ship something back from Malta. So I contacted their customer support for help and they have been quite useless. They have sent me return label for a different country and completely messed up my address, apparently I have moved to Italy... Ever since I have been trying to contact them again and they have ignored all my emails. This has been ongoing for over a week, which is a long time considering they have 14 days return policy.

This shocked me to the core, after using the company over fifteen times to find I would need to go to reviews and then find 49% of customers rate you 1 star. My problem is that your way of addressing packages bears no relation to what I have registered with you. And the last package cost me over 30 minutes with ParcelForce another shabby business and four days late in arriving. Plus the package was virtually open having been kicked about in the van. The order after this was also miss addressed and Falke appear to ignore this writing to the CEO receives the same non-response. Customer Service is a misnomer here they don’t bother themselves with you. And this is a culture that shockingly must come from the top down to be allowed. Any company with circa 50% 1 star reviews need to be avoided because of that culture of protection from the top down. If the CEO doesn’t care no one else will. Either that or they are refusing to pass the information on to Martin Winkler. But there again, as a CEO it is one of the first things I would be aware of, would be what your customers actually think of you.

high quality products, wool = wool, no fake,prices can be high but well worth the price

Ordered several pairs of socks. One developed a hole after wearing in wide shoes for a very short period. Horrible experience with customer service - refused to accept fault or to provide a refund, after stalling for weeks, and very rude on the phone. Wish I had seen reviews here first!

Seems I had a similar experience to most people here. Ordered in the first week of December at which point estimated delivery time was 4-5 working days. Nothing arrived. Gave them the benefit of the doubt but still nothing came through. I had to request a full refund three times before they agreed more than three months later. Terrible customer service, slow to respond and I didn't even receive an apology at the end of it all.

Like many of the unhappy customers here. I am in total agreement and also wished I had read the reviews first. I am just so surprised that reputable retailers buy from them. My order took 10 days to be delivered but to the wrong address. I had emailed customer services and got the same reply like the other customers which was a useless ticket number.

When I finally go through to Parcel Force, they told me that they tried to deliver it but I refused, which was even stranger so as I delved deeper, it transpired the address on the package was completely wrong. Which I thought how could they get it wrong, my email confirmation of order details were correct, but when I looked at the invoice the information didn't make any sense.

Today I finally got a response from Falke saying its been delivered which I promptly responded highlighting the mistakes they made and how I had to correct them and if I didn't I would never have got my package. Also I pointed out that its useless that I only get an email when the items finally got delivered and when I had to sort out there bloody mess. I have worn the cycling socks twice and they are now looking threadbare, they do not withstand any friction. COMPLETE WASTE OF MONEY! I am not amused....

Let's increase Falke's score a little bit. Yes, the delivery was slow due to Brexit, but I have certainly received my order within the time frame Falke anticipated (2 weeks). Falke Customer Support Team, whom I reached out over the phone, quickly sorted out the issue of a wrong item that was send to me and have in fact, sent me the correct one free of charge, without asking to post back the wrongly sent par of socks. I am quite happy - I even have one pair to gift to someone now.

Worst exp ever. Horrible service, 1-2 month in shipping if you are lucky to receive at all. Refund - maybe in a year. Finish buying this highly overpriced crap.

Terrible slow service - loss of money - DO NOT BUY FROM THEM ONLINE.

previously being happy with their products bought from the high street, I ordered some Cosyshoe Men Slippers on the 1st December 2020. To save on shipping I added two pairs of socks to the order (we all know retailers love to up-sale).
Considering the pandemic and Brexit I expected some delays. I have been doing a lot of online shopping and some items coming from Germany, France and Italy took up to 10 days to arrive.
However, it got to January so I started email FALKE to get an update. They informed me about delays. A few days later they emailed to say the items were shipped.
2 weeks later I emailed again, this time with no response. I finally received a package from them but inside was only the up-sale socks and not the slippers I actually wanted. It is the 31st Jan now and I am trying to get my money back and am not getting a response.

Products not delivered. Insufficient Feedback.
Not recommended.

Ordered face masks on 7th January. received e-mail saying dispatched on 12 th January. Have messaged 3 times . Each time receive automated response saying be in touch next few days. Like most other reviewers, no follow up and no order received.
My advice - don't buy anything from FALKE - I only wish I'd read these reviews before ordering.

Where is my refund?

Reg: S101926657

absolutely not to recommend. First, I had to remind them to send my package after 2 weeks, then I found out they didn't even give my delivery address to UPS. They don't even bother to reply to your mails !!!

I ordered three items and paid in full on the 08/12/20. It is not clear from the receipt if one item is now out of stock or was out of stock at the time I placed the order but either way I have been charged for all three items.
One month later and I have still not received them. This is unacceptable. I have emailed the company five times about this matter and still no answer. Telephoning is hopeless automated service that racks up a bill without getting through. One email reply said they were investigating the delivery contractor GLS and they to have a poor rating.
I have demanded a full refund all the £80.00 without success. This was a Christmas present for my wife which clearly is no longer appropriate as I have had to buy substitute gifts to replace these items.
Falke company service is atrocious and I shall never order from them again nor shall I recommend them and I will be leaving a very negative review on FB, Instagram, Feefo etc.
A very disgruntled customer

12/01/2021
Update - Finally received an apology and refund from Falke customer team. Thankfully they refunded the entire amount with a 20% off voucher.
Now while this has been rectified in my favour, which as a pensioner was needed, I doubt whether this would have been the case had I not persevered with phone call and emails. I was taught that you only get one opportunity to make a first impression and I have not been impressed. This is a shame because Falke is a good brand let down by its customer relations.

I ordered on the 16th of December some Burlington socks on Burlington.de.
The delivery was expected between 8 and 10 days....we are on the 11th of January and I didn’t receive them!
I sent several mails but nobody replies!
Very poor service!